We stayed in five different hotels across Switzerland and this was easily the worst. It does not deserve its four star rating at all.
We were greeted by several stuffed marmosettes, which I found very unpleasant. The woman at the desk was rude and disinterested; in fact I found the hospitality throughout to be the worst I've ever experienced. We were given a twin room when I had booked a double, and when I brought this up with said hotel staff, we were informed that this was what we had asked for and bluntly informed that we had not paid enough for anything better.
Our room was dirty and there was a spider in the bath. On the wall was a hideous piece of "art" which was a blood red mess with the German word for "God" scrawled across the middle. The wifi signal was awful and they might as well not have bothered offering us the service, certainly not "high speed" as was advertised. Our room was on the ground floor and this could not be changed even though it made me very uncomfortable. The "garden" was a very small patio, barely large enough for a chair, with a patch of unweeded grass overlooked by a tennis court and some other people's rooms. If you stepped right out (over the stray plank of wood) onto the weeds you could see the Matterhorn and I found this to be VERY misleading of the advertisements from the hotel, "our rooms have panoramic views of the Matterhorn".
The positives were the breakfast, the spa facilities with a clean and pleasant pool and jacuzzi with almost all the jets working.
I found the whole thing to be a nightmare and I wished I'd stayed somewhere else.
- Official Description (provided by the hotel):
- The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more less
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- Also Known As:
- Best Western Alpen Hotel Zermatt
- Best Western Zermatt
- Zermatt Best Western