When you read the reviews on tripadvisor about this hotel you already have all the big positive points: awesome design - real central location - state of the art equipped rooms - great view from the balconies - nice staff - great breakfast buffet - innovative wellness.
So I might stop here, but this was not my impression when I left the hotel ... The first and essential piece of a hotel room is the bed, mine was very hard and when I looked at the design of the bed I knew why - it might be a good idea at first to have enormous storage capacity under your mattress, but then you shouldn't sacrifice comfort for that. The shower is also a piece of art, until the moment where you leave the shower and you notice that a lot of water has escaped the shower under the "closed" door and created a small lake inside your room. Then there are a lot of buttons for different lights in the room, light sceneries included, except that I never got the result I wanted when I pushed the button.
The wellness - again what a great idea to innovate with different cabins/themes than the common offer in other hotels. But again it is not practical, you don't know until you disturbed the person inside the cabin if it is already occupied or not. And a sauna experience is based on wood absorbing and releasing the heat, not about a cube of 60% glass surface.
Last point - the hotel seemed a bit "light" on staff, the guy at the front desk was trying to manage everything alone, the room was not completely made up, and no one took away the piles of towels and used glasses of drinks in the wellness area.
I visited some 15 hotels in Zermatt over the last 20 years, but at this point I must say this hotel is far from being my favorite. Best hotels so far for me in Zermatt are the Cervo and The Riffelalp.
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