We stayed at Zermatterhof for 5 nights as a part of a family vacation. We were a group of 6 plus our 1,5 years old nephew and we had 3 double rooms two of which were standard rooms. We were all very pleased with our stay.
When we arrived at the train station the hotel carriage was waiting for us and we arrived at the hotel after a short ride. We were offered welcome drinks which was really great after a long train journey after the plane.
The check-in was very efficient. Our room was a standard room with views of Matterhorn. It was on the first floor and right above the reception. The room was not large but it was enough for us even for 5 nights. There was quite a lot of storage place. The housekeeping service was very good. There was a fresh fruit basket and a small bottle of wine waiting for us in the room. The non-alcoholic drinks at mini bar are free of charge. The turn-down service was very efficient. The bathroom was small however it was very clean. The towels were very comfortable. My only complaint was that our room was very cold and it was also solved quickly with a mobile radiator provided by the housekeeping.
The breakfast was good with lots of varieties and it lasted until 11:00 am which was nice for the three of us who did not go skiing with the rest of the group. One of us had a massage at the spa and was extremely happy with the services. We all used the pool, sauna, steam rooms and the ice room which was fun. The pool area was very clean and had lovely views. A very delicious lavender tea was being served at the relaxation area which was a nice touch.
The hotel staff are very attentive and kind. The concierge worked perfectly for all our requests. They even gave our nephew a lovely little bear as a gift. There was a sleigh available for the baby free of charge which was very useful for us. There is a huge play room available in the hotel which was great for our nephew.
There was free wi-fi in the room and the connection was very good.
We had to leave very early in the morning and our check-out was very efficient. There was a cab waiting for us which was pre-ordered. We arrived at the breakfast area at 07:00 am. The breakfast was ready and we were out in 15 minutes. The lady at the reception gave all of us little bags of water and chocolates for our journey which was a lovely gesture.
We will definitely return...
- Official Description (provided by the hotel):
- Today the Grand Hotel Zermatterhof welcomes illustrious guests into its five-star surroundings in exactly the same way as it has done ever since 1879. Enjoying a central but peaceful location, this traditional luxury establishment offers classic elegance and all the comforts of modernity. The hotel has 77 individually furnished rooms and suites with magnificent views of the surrounding mountains, promising both peace and space in an exclusive setting. And for the ultimate in luxury, guests can avail themselves of the hotel's wellness zone, Vita borni. Here, you can experience an atmosphere of wellbeing with a spacious pool, saunascape, treatment rooms and a private spa for couples. ... more less
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- Also Known As:
- Grand Hotel Zermatt