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“Outstanding in every way”
Review of CERVO Zermatt

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CERVO Zermatt
Ranked #6 of 109 Hotels in Zermatt
Certificate of Excellence
Warminster, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Outstanding in every way”
Reviewed August 14, 2014 via mobile

As boutique hotels go this must set a new standard. Friendly as a family home, chic as a street in Milan this place has it all. Nothing is forgotten, every detail catered for. An example to everyone of how it should be done. Congratulations and thank you Cervo, you exceeded our expectations.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank GBChappell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • Dutch first
  • English first
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English first
Geneva, Switzerland
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 7, 2014 via mobile

This hotel is one of the best boutique hotels I have ever had the pleasure to stay at. The level of friendliness and helpfulness of the staff is at the highest level. We went for a long hike and came back really late and the staff welcomed us with open arms. The food has a game theme and is just purely amazing. I tried some beers and here some improvements can be made. The wine list is fine but some more local brewed beers and even some aged beer would fit perfect at this place and menu. The room ( we had a deluxe room) were clean and very comfortable with a lot of space. If you are planing a trip to Zermatt this is your place, we are coming back!!!

Stayed September 2013
Thank AndersSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
Reviewed July 21, 2014

We have had the pleasure of 4 nights at Cervo in July, and can as a start tell that I in average stay at high-end hotels 15-20 times a year through my travelling with work. I can just say that Cervo in Zermatt is one of the most carried out design hotels I have ever stayed at.
Everything was perfect down to smallest detail, when you take the functionality of the hotel in mind, not a single remark, just pure pleasure, from room facilities to the spa area and restaurant/terrace.
I was (and this is details to reach perfection) slightly disappointed around the breakfast, as the fruit selection actually was quite poor. Also the service from the employees could have been a notch up,as it seemed that they had taken in vacation replacement, that did not have any or at least very small knowledge round the wine list and details for how to serve high-end treatment of restaurant guest.
But again these are smaller details from a very well-travelled person, and more a recommendation to the hotel management to reach a spotless recommendation.
I would like to thank Daniel (owner) for some brilliant days at Cervo and hope to come back soon, maybe during the winter season

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jens H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 19, 2014 via mobile

Dear Cervo Team

What can I say.
Thanks to the amazing Cervo team our wedding was perfect.
We spent 3 wonderful nights at the Cervo , one of them being the wedding party. The whole team took care of us, from the preparation meetings to the day we checked out. They took care of our guest (79 pax!!) like own family and after speaking to other guest at the hotel they too assured me that they we're offered the best service, even though a big part of the hotel was reserved exclusively for us!!

The Cervo really feels like home in the mountains!!!

This hotel has deserved its 5* by far. Amazing breakfast, amazing terrace view onto the Matterhorn , loved the snack platters, our room (suite 1.0.4) : amazing!! The chalet spa : amazing!! The wedding dessert buffet in the kitchen: a dream (especially the brownies!!).
This hotel was thought through from A to Z!!

Everything Perfect!!

Well except that the Matterhorn only showed up on the last day ;))),
Forgot to mention that when we made the booking ;)))))) lol

Thank you Dani, Sereina, Stephan, Franziska, Michelle, Catrin, the kitchen crew, the restaurant team ,the portiers, the reception team ,housekeeping ,the team that stayed up until the party was over!!!

Keep on going, stay as you are!!

We will be back !!

Yours sincerely

Mrs & Mr H

Stayed July 2014
Thank btender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyon, Switzerland
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 5, 2014 via mobile

People are so nice, bedrooms are amazing and have a really good designed. The view is fantastic and the spa is like heaven! Have a jacuzzi with view! You also have the view in the sauna. Perfect to take time with your partner. It's romantic. It's like to be a princess!

Stayed October 2013
Thank Rainbows_unicorns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
141 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 1, 2014

My friends and I were lucky to have Christmas lunch at this fabulous spot up the mountain.
Our food was fabulous and reasonably priced, the service was excellent and they indulged us with taking photos of us with Christmas gear on.
Some of our party skied into and out of the facility whilst the non skiers could just catch the lift.
After lunch the ladies found the prime position for drinks at the outdoor bar downstairs and a spot of people watching. It was my favourite day!
The shop is also worth looking in.

Room Tip: we didn't stay, just went to the restaurant and bar.
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  • Stayed December 2013, traveled with friends
    • Value
    • Service
1 Thank ElmoTJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 25, 2014

My wife and I stayed at Cervo once again, this time for a short, last minute end of winter season break and, as on each previous occasion we have stayed here, we had a fantastic time and everything was perfect.

Cervo is:

Classy without being stuffy
Professional without being pretentious
Friendly without being intrusive
Modern and just a little quirky without being silly

We've been coming to Switzerland, and to Zermatt in particular, for over 20 years and believe there is no finer hotel in Switzerland, and that Daniel and his young team are fantastic.

We are already looking forward to our next visit.

Thanks everyone, until next time

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CERVO Zermatt

Property: CERVO Zermatt
Address: Riedweg 156, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Zermatt
#4 Luxury Hotel in Zermatt
#8 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — CERVO Zermatt 5*
Number of rooms: 35
Official Description (provided by the hotel):
LIKE HOME: CERVO When you enter the CERVO, there’s not a revolving door in sight. No, to enter the CERVO you take the small almost private entrance – appropriate to a homely chic chalet, which has been family-owned for generations. Once inside there’s a simple table. A telephone. And a warm welcoming smile. In fact you feel much more than welcome. You feel at home. ... more   less 
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Also Known As:
Cervo Zermatt Hotel Zermatt

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