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“One of the best hotels / resorts we have ever stayed at”
Review of CERVO Zermatt

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CERVO Zermatt
Ranked #6 of 110 Hotels in Zermatt
Certificate of Excellence
Perth, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“One of the best hotels / resorts we have ever stayed at”
Reviewed April 22, 2014

We stayed here on a ski trip at Zermatt recenty and to be honest, it was one of the best hotels I've ever stayed in. During our stay we felt like we were on our honeymoon. Other hotels and resorts should learn a thing or two about hospitality from the people at Cervo. Their staff are friendly, helpful and just truly some of the most beautiful human beings we have met. We stayed in a superior room which was top notch. Not sure how old the hotel was but the room felt brand new with a great bathroom - tub, rain shower, SEPERATE toilet with sensor lights so you don't have to fiddle in the dark when you need to pee in the middle of the night. It had good views of the matterhorn, there was a good entertainment system, a good coffee machine and great tea facilities. The complimentary drinks and sodas were a nice touch too.

The hotel is at the bottom of one of the ski slopes and was in close proximity to the lifts and ski rental shop which was very convenient. It was also a great spot for apres ski drinks too where you find many people staying at other hotels coming here to have a drink!. We had dinner at the hotel and it was fantastic, again the staff were very accomodating and showed they really cared - it was like dining in somebody's home. Likewise breakfast was second to none with a great variety - we particularly liked the fresh juice combinations and the cooked breakfast choices and just dealing with the delightful staff was a good start to the day.

Having a massage after skiing was a real treat as were the sauna, steam room and foot bath facilities. The hotel lacked a gym however after a whole day of skiing, we didn't have much energy in the tank for lifting weights.

I highly recommend this hotel. I've stayed at many places, a few which are more expensive but do not compare to the quality of this hotel, particularly the staff from the hotel and the restaurant. It was so good we had to buy something from the hotel shop to commemorate our stay.

Thank you Cervo for our wonderful stay, we'd love to come back!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank insearchofcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Tokyo, Japan
1 review
Reviewed April 13, 2014

私たちは新婚旅行でチェルボに宿泊しました。
駅からは距離がありますが、電気自動車で迎えに来てもらえます。

部屋は木の温もりが感じられる一方、とてもモダンな雰囲気です。
ウッドデッキからはツェルマットの街がよく見えました。

朝食がとても充実していて、マッターホルンに朝日が当たっていくところを見ながらの朝食は最高でした。

そしてスタッフが皆さんとても親切でフレンドリーです。
Aliさんは日本に住んでいたこともあり日本語が堪能で色々と丁寧に説明して頂きました。
日本人の宿泊客が少ないとのことでもっと日本人に広めたいとおっしゃってましたが、秘密にしておきたいホテルです。

We stayed in Cervo during honeymoon trip.
Hotel is away from station but pickup car is available.

Wooden room is modern and comfortable.
You can see nice view of downtown Zermatt from wood deck.

It was amazing to see Matterhorn sparkling in the morning sun over breakfast.

Furthermore, hotel staff are kind and friendly.
Ali-san used to live in Japan and is fluent in Japanese. He explained a variety of stuff to us.
He wanna make Cervo known Japanese but we wanna keep Cervo secret.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank crimson1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 5, 2014

Having read other peoples reviews I booked Cervo for a weeks skiing. Like all good hotels in Zermatt this hotel is expensive, but they offer inclusive packages to enhance your holiday experience and improve the overall price package. For instance their White Horn package includes 6 day lift pass 3 nights dining in their restaurant, free massage, free taxi to and from the hotel on arrival and departure, welcome gift etc.

But the real attraction in this hotel is the detail. The free dining offer, is not just a table d'hote menu or an allowance against the a la carte menu, it includes any three courses off the a la carte menu - a wonderful collection including foie gras and the finest fillet and ribeye steaks and beautiful desserts. Breakfast is splendid with an extensive cold buffet and good selection of egg based hot breafasts including omelettes and Eggs Benedict.

The staff are bright, cheerful and helpful. They are happy to recommend and reserve taxis and other restaurants.

Room are stylish, modern and mine had a lovely terrace with Matterhon View complementary tea, coffee and soft drinks.

For the ultimate in skiing convenience ask for a room in lodge 5. This is 10 metres from the lift to the town and the funicular, 10 metres from the bottom of the piste and the boot room and 15 metres from the hotel and the great apres ski bar.

I could not find fault

Room Tip: Ask for a room in Chalet 5. Pick a package to suit your needs
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  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank flue123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
160 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed March 13, 2014

Everything about this hotel is great. Service, style, restaurant, rooms, and of course the location. Its laid back but 5 star at the same time, with a great unpretentious vibe. We stayed in the basic deluxe room and before arriving worried it might be small - no issues though as the room was spacious well thought out with a great bathroom and clothes areas. Excellent view to the Matterhorn etc....
Cervo has great packages with meals including one dinner - we found the food to be the best in town also. The Apres scene here is awesome, its really the place to be.

Room Tip: all rooms are good, but we did notice some on the other side of the road, which didnt seem as connec...
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank sydneyslicer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2014

I would 100% recommend this hotel! Stunning location, everything we could ask for was catered for and we enjoyed every moment. We have already booked to return next year. Thank you Cervo for an incredible holiday!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rambodubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 28, 2014 via mobile

Stuff, rooms, food, location, service, amenities. Once again - impeccable from A to Z!
Truly enjoyed everything about our stay in Cervo. Excellent! Big thanks to all the stuff for keeping up a standard.

Stayed February 2014, traveled as a couple
Helpful?
Thank Ftraveller2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rostov-on-Don, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

Very convenient location. Comfortable accommodation. Beautiful inside and out. All for advanced skiers! Near the lift. Restaurant in nearby Shelah. Dish of venison in a restaurant is beyond praise. Breakfast is super. Bring even every morning at breakfast a new fruit juice. Cheeses, fruits, you can even take a soup or Rösti for breakfast.
SPA center in hi-tech style. Baths are good, but no more! The recreation area is not cozy, tea in a samovar postochnno not! No swimming pool. One word SPA 5 stars do not pull! The rest - all super!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank olgagpop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CERVO Zermatt

Property: CERVO Zermatt
Address: Riedweg 156, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Zermatt
#4 Luxury Hotel in Zermatt
#8 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — CERVO Zermatt 5*
Number of rooms: 35
Official Description (provided by the hotel):
LIKE HOME: CERVO When you enter the CERVO, there’s not a revolving door in sight. No, to enter the CERVO you take the small almost private entrance – appropriate to a homely chic chalet, which has been family-owned for generations. Once inside there’s a simple table. A telephone. And a warm welcoming smile. In fact you feel much more than welcome. You feel at home. ... more   less 
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Also Known As:
Cervo Zermatt Hotel Zermatt

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