We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (579)
Filter reviews
579 results
Traveler rating
545
27
7
0
0
Traveler type
Time of year
LanguageAll languages
More languages
545
27
7
0
0
Show reviews that mention
All reviewsbreakfast is servedapple tvlarger suiteliving roomperfect barfull kitchenmountain bikesmemory foamwell equipped gymdaily breakfaststunning hotelamazing spastainless steelhotel barrooms are beautifulhotel serviceevery morning
Filter
Updating list...
211 - 216 of 579 reviews
Reviewed October 24, 2012

We stayed two nights in the Hotel Firefly in Zermatt. Our suite was just fantastic. Very nice designed with old wood and modern elements. They have a very modern gym for workout and a nice spa to relax. The staff is helpfull and they organize you all your wishes. They recommended us the best insider restaurants in Zermatt. Just ask them. We will be back.

Stayed: October 2012, traveled with friends
Thank Jonas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Hotel Firefly is so lovely and cosy, you don't want leave it!
We spent there almost a week and everyday was a delight.
The location is perfect: about 3-4 minutes of walking to the Matterhorn Express cablecar and about 7-10 minutes to city centre, and still you will hear the morning sounds of the church :)

The rooms are spacious and design is fabulous - very modern, but still you have a sense of living in a real swiss chalet. And you even can see the Matterhorn from one of the windows.
There's no lack in towels, bathrobes or amenities, housekeeping service is very good.
The fireplace makes suites even more comfortable.
They also give a rucksack for use while you stay at the hotel, which came in very handy to us.

We really enjoyed the in-room breakfast - pastry, yoghurt and home-made jam were delicious!
The staff and the hostess are so friendly, sweet and charming, always eager to help you! But, most of all, we liked the cat of the house :)

I'd rate the hotel with 4 and a big plus stars!

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Irene-renidens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Together with a couple of friends we arrived in Zermatt and had a most heartly welcome at the hotel firefly! The suites are tastefully furnished and with a view to remember. Relaxing hours in the very nice spa and wellness area, a homemade dinner in the suite and a couple of drinks in the cosy hotel bar made it overall just a perfect weekend. The rich breakfast brought to the room was the creme of the top! Not to speak of the hikes in the nature around the famous and impressing Matterhorn or 'Horu'... Many thanks to the Family Kalbermatter, you're doing just a great job!

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Marc W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireflyZermatt, Inhaber at Hotel Firefly, responded to this reviewResponded September 30, 2012

Dear Marc

Thank you for the nice feedback on Tripadvisor.
We are pleased to hear, that you had a nice stay in our hotel Firefly and that you enjoyed the time here. It is a pleasure for us to know that we will stay in such a good memory.

We are looking forward to welcome you soon again.

Your Kalbermatter family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

My husband and I stayed here in August 2012 and had a great experience. Zermatt is gorgeous and has so much to offer. The hotel is modernly decorated and the beds are like heaven. I loved that they delivered breakfast to your room every morning- what a great feature! The staff were very helpful amd gave great dinner recommendations. The train station pickup was so easy and the champagne upon checkin was a perfect way to start the weekend. But the most amazing thing about this hotel was the spa. We were the only ones in there every time we went and it was incredible. The pool is great, and the steam rooms and sauna were so relaxing. We hope to go back one day!

Stayed: August 2012, traveled as a couple
1  Thank cls2486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireflyZermatt, Inhaber at Hotel Firefly, responded to this reviewResponded September 1, 2012

Dear guests,
thank you very much for the time taken to write such a nice review.

We are very pleased to hear how much you enjoyed your stay in our hotel and we hope to welcome you soon. Again of course with a nice glas of champagne...

Best wishes,
Your family Kalbermatter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2012

We stayed at the Firefly in Zermatt in the second weekend of July and it was a real treat!
The suites are very uniquely designed, with different themes, I asked for the theme "water" because my husband loves the blue color, and we got what we asked for, the suite was as great as the pictures on their website, and the view of Zermatt was even more beautiful than what we thought.

The hotel is strategically located in the heart of Zermatt, very close to the cable cars stop, and to many wonderful restaurants and shops.

The Nespresso machine in the room, and the complementary fruit basket as well as the wide range of DVDs available for guests were a really nice addition... we could go hiking in the morning and then come back and relax in our big bed watching a film that we selected from their DVD selection on this huge LCD screen!

And one last thing, the hotel does not have a restaurant, but do not let that discourage you because when I asked for an in-room dinner to be arranged the super friendly staff offered to arrange for a delivery of whatever we choose directly to our suite! we ended up enjoying the Matterhorn view and dining out, but the staff reaction made us feel that they are ready to make anything to make sure that their guests are satisfied.

The breakfast is served to your suite based on the selection you make the night before, very fresh and amazingly tasty.

It is definitely a great hotel and we will be coming back :)

Room Tip: Suites are themed with quite strong designs, so make sure to check the different designs on the website first, because if for example you don't really like the red color, you probably won't like a stay in a "Fire" themed suite. But designs are quite diverse and there will be something that suits every taste.
  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Christa81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireflyZermatt, Inhaber at Hotel Firefly, responded to this reviewResponded August 1, 2012

Dear Christa

Thank you very much for the time taken to write such a nice review.

We are very pleased that you enjoyed your stay in our hotel and we would love to welcome you again sometime soon.

Best wishes,
your family Kalbermatter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews