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Reviewed July 9, 2012

Just brilliant! We have just returned from 4-days in Zermatt staying at this wonderful hotel. We were upgraded to a suite that was huge. The decor was contemporary with a traditional Swiss twist, which worked really well. Everything was high spec, the only thing I would say was that the Tempur mattress was not to my husband's taste. The staff were extremely friendly and accommodating, nothing was too much trouble.
The gym was excellent and spa facilities perfect. The bar 55 is very cool. We borrowed mountain bikes for a day, skied on the glacier one morning and just generally ate lots and chilled out. Bliss. Would love to be able to return during the winter season should the pound/Franc exchange rate ever improve!
Very highly recommended.

Date of stay: July 2012
  • Trip type: Traveled as a couple
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2  Thank Bess S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireflyZermatt, Inhaber at Hotel Firefly, responded to this reviewResponded July 26, 2012

Dear Bess,

thank you very much for the kind words!
We are very pleased you enjoyed your stay in our hotel and we hope to welcome you again soon.

Your family Kalbermatter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012

Greeted with a glass of French Champagne by the adoreable front desk hostess.. Upgraded to a 3 bedroom apartment! Beautiful decor, tastefully done. Perfect location. Matterhorn viewed from 3 windows. Friendly and welcoming father of the owner who made our trip memorable in the first hours. Need I say more? I've been here less than a day and I took the time to write this review. We are extending our stay!

Date of stay: July 2012
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1  Thank AQueenBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireflyZermatt, Inhaber at Hotel Firefly, responded to this reviewResponded July 26, 2012

Dear Wannabinhawaii,

thank you very much for the time you have taken to write such a nice review!
We are very pleased you enjoyed your stay in our hotel and we are looking forward to welcome you again soon.

Your family Kalbermatter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2012

What a wonderful hotel. We have had a great time, big luxerious rooms, outstanding cosy flair and a phenomenal breakfast delivered to the room.
The spa and sauna is the best I have ever enjoyed and on top of that Maria and Micky, the owners are a couple you like to meet again.
Thanks for a great stay and a wonderful time in Zermatt

Room tip: you can't get wrong once you have choosen the Firefly Hotel
Date of stay: April 2012
  • Trip type: Traveled with friends
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1  Thank Schorsch N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2012

Spent many a happy hour in this bar.
Staff were lovely and the atmosphere was terrific.

Date of stay: January 2012
  • Trip type: Traveled with family
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1  Thank lulie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2012

We had forgotten a small vanity case after departing and even before arriving home and having noticed, we had an email asking where we wanted to have it sent free of charge!!!
The Firefly hotel is by far the best hotel i´ve been to and i´ve travel a lot!
The handwritten welcome note by the family who owns the place makes the stay start with warmth and a feeling of personal attention. All the staff is very friendly and helpful. The cool atmosphere makes you feel very relaxed and pampered. The elevator has lights that change in every floor, the gym is great and the spa has two different steam baths, a great sauna with music and a place for ice therapy. Even the two showers are special. And the swimming pool with an aluminium floor instead of tiles is fantastic, also with changing colors that made me feel like swimming in heaven. The roof works as a mirror making the space seem huge. I loved seeing myself while swimming looking upwards. Last but not least, having a kitchen in the suite allowed us to prepare some snacks and dinners. And in the mornings having breakfast brought to the room gave us more time to enjoy a second honeymoon to celebrate our 20th wedding anniversary. Can´t wait to be back to celebrate my 50th bday along with family and friends next time.

Room tip: it all depends on the number of people in the group. For a couple, suite Water on the 4th floor is perfect, despite of not having a view to the Matterhorn, it overlooks the town and other mountains and is still very beautiful. For a party of 8, the suite Fire also on the 4th floor, has probably one of the greatest looks of the Matterhorn.
Date of stay: March 2012
  • Trip type: Traveled as a couple
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3  Thank hilda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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