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“Wonderful”
Review of Hotel Firefly

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Hotel Firefly
Ranked #3 of 110 Hotels in Zermatt
Certificate of Excellence
Royal Tunbridge Wells, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful”
Reviewed July 9, 2012

Just brilliant! We have just returned from 4-days in Zermatt staying at this wonderful hotel. We were upgraded to a suite that was huge. The decor was contemporary with a traditional Swiss twist, which worked really well. Everything was high spec, the only thing I would say was that the Tempur mattress was not to my husband's taste. The staff were extremely friendly and accommodating, nothing was too much trouble.
The gym was excellent and spa facilities perfect. The bar 55 is very cool. We borrowed mountain bikes for a day, skied on the glacier one morning and just generally ate lots and chilled out. Bliss. Would love to be able to return during the winter season should the pound/Franc exchange rate ever improve!
Very highly recommended.

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
2 Thank Bess S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, July 26, 2012
Dear Bess,

thank you very much for the kind words!
We are very pleased you enjoyed your stay in our hotel and we hope to welcome you again soon.

Your family Kalbermatter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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475 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
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Carmel
Level 5 Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 9, 2012

Greeted with a glass of French Champagne by the adoreable front desk hostess.. Upgraded to a 3 bedroom apartment! Beautiful decor, tastefully done. Perfect location. Matterhorn viewed from 3 windows. Friendly and welcoming father of the owner who made our trip memorable in the first hours. Need I say more? I've been here less than a day and I took the time to write this review. We are extending our stay!

  • Stayed July 2012
    • Value
    • Location
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Helpful?
1 Thank Wannabinhawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review, July 26, 2012
Dear Wannabinhawaii,

thank you very much for the time you have taken to write such a nice review!
We are very pleased you enjoyed your stay in our hotel and we are looking forward to welcome you again soon.

Your family Kalbermatter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruhpolding
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2012

What a wonderful hotel. We have had a great time, big luxerious rooms, outstanding cosy flair and a phenomenal breakfast delivered to the room.
The spa and sauna is the best I have ever enjoyed and on top of that Maria and Micky, the owners are a couple you like to meet again.
Thanks for a great stay and a wonderful time in Zermatt

Room Tip: you can't get wrong once you have choosen the Firefly Hotel
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  • Stayed April 2012, traveled with friends
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Helpful?
1 Thank Schorsch N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teignmouth, United Kingdom
Level 5 Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 23, 2012

Spent many a happy hour in this bar.
Staff were lovely and the atmosphere was terrific.

  • Stayed January 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank lulie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 5 Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 16, 2012

We had forgotten a small vanity case after departing and even before arriving home and having noticed, we had an email asking where we wanted to have it sent free of charge!!!
The Firefly hotel is by far the best hotel i´ve been to and i´ve travel a lot!
The handwritten welcome note by the family who owns the place makes the stay start with warmth and a feeling of personal attention. All the staff is very friendly and helpful. The cool atmosphere makes you feel very relaxed and pampered. The elevator has lights that change in every floor, the gym is great and the spa has two different steam baths, a great sauna with music and a place for ice therapy. Even the two showers are special. And the swimming pool with an aluminium floor instead of tiles is fantastic, also with changing colors that made me feel like swimming in heaven. The roof works as a mirror making the space seem huge. I loved seeing myself while swimming looking upwards. Last but not least, having a kitchen in the suite allowed us to prepare some snacks and dinners. And in the mornings having breakfast brought to the room gave us more time to enjoy a second honeymoon to celebrate our 20th wedding anniversary. Can´t wait to be back to celebrate my 50th bday along with family and friends next time.

Room Tip: it all depends on the number of people in the group. For a couple, suite Water on the 4th floor is p...
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  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
3 Thank hilda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 13, 2012

What a wonderful hotel with such funky owners! We had a great time, big luxurious rooms compared to the poky others we have experienced in Zermatt. The spa must rate as one of the best for a small boutique hotel with superb finishes and style. The breakfast delivered to the room every morning is great touch many should follow. The bar is spunky with some really good cured meats served with the drinks. Beds, linen and toiletries very good. Beyond expectation!

  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Arnold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fribourg, Switzerland
Level 5 Contributor
82 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 9, 2012

Zermatt is not a place I'm visiting very often - I prefer the Sea to the Mountains, an opera to any après-ski parti and a vibrant town to all the slopes of the world. Nevertheless, I had the opportunity to see a cherished part of my family there (they normally live 3'000 km away from me), and for this occasion, I wanted to find a decent place in a village which has - in my opinion - been spoilt by "luxury mass tourism".

When I finally arrived at the Firefly after a quite long trip, I was amazed: if you removed the "mountain" decoration, this hotel could be an amazing address in Paris, Barcelona or Vienna - everything (really everything) was perfect: good taste and intelligent design was combined with outstanding, but friendly service. Furthermore, plenty of little details showed that the owners really gave a thought about the well-being of their clients. OK, the price tags are a little bit absurd, but that's Zermatt (it's a miracle that you do not have to pay to breathe there ...).

Conclusion: I do not like skiing, and I do not like all the collateral effects which go with the "luxury tourism" in the Swiss Alps, but I could imagine staying at the Firefly for at least two weeks. Amazing, isn't it?

  • Stayed February 2012, traveled with family
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Helpful?
Thank CarosassoneCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Firefly

Property: Hotel Firefly
Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 110 Hotels in Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism. ... more   less 
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