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“Superb hotel for a break”

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Hotel Matterhorn Focus
Ranked #6 of 111 Hotels in Zermatt
Certificate of Excellence
Reviewed April 29, 2014

We spent one night in this hotel as a couple for a break. The overall rating of this hotel is excellent.

The location is excellent: just near one of the cable car to go to the ski slopes and 5 minutes walking to the nearest restaurants and bar in Zermatt.

Positive:
Very friendly staff and down to earth
Checkin very efficient with welcome drink of your choice
Very nice room "Superior Deluxe" - we have been upgraded for free because of seasonal closure of the hotel. Very cleaned and tidy. A great view on the Matterhorn (except the cable car post in front of!), a lot of light due to a complete wall of window (with external tint glass - you can't be seen from outside), good tv device with lot of channels, very comfortable bed (but still two single beds aside as it is common in Swiss german part), Nespresso coffee machine with 2 free capsules and Caillers chocolate bars, nice bathroom with lot of products.
Very good breakfast, great choice of products and coffee, and very nice staff
Nice sauna hammam, and swimming pool (internal/external). can have drinks around the pool (which is not everywhere the case!)
The hotel bus drive is very nice guy and accommodating

Negative:
No restaurant in the hotel
No bath in this kind of room (superior deluxe).
Shower curtain in the bathroom
Hot temperature in the bedroom and in the hotel in general. At the breakfast, the eggs need to be cooled to order and not already pre-cooked.

Room Tip: Room with Matterhorn view in house A or B
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
2  Thank Vincent1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (611)
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184 - 190 of 613 reviews

Reviewed April 13, 2014

This year was the third year our family has stayed at The Focus and we are never disappointed. The service is impeccable which matches the facilities with spectacular views of the Matterhorn from your room. The service begins even before you arrive. They will pick your ski equipment and luggage up from the train station before you arrive. It will be waiting for you in your private ski locker/ room. When you arrive you are welcomed with a drink by the log fire overlooking Zermatt. The facilities are always super clean and breakfast has the standard European selection with hot eggs and bacon. Again, service is exceptional since very few hotels have staff who remember your coffee order and make it when they see you sit down for breakfast. We love the indoor/outdoor pool area and the sauna is quiet and relaxing. The location is the best with the ski lifts just a few steps away. This hotel is worth every penny. We have booked already for next year.

  • Stayed: February 2014, traveled with family
    • Value
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Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this reviewResponded April 21, 2014

Dear Janet C.

Thank you very much for your kind review and more importantly, your unfaltering loyalty to the FOCUS.

We are very pleased that you have enjoyed again your stay and it is our pleasure to share your review with our team. To us there is hardly anything sweeter than a compliment for a job well done.

We hope to welcome you again to the FOCUS and send you our best regards
Chris & Sonja Noti, Hosts

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Reviewed April 13, 2014 via mobile

Thank you for another amazing stay. This was our 4th year at Matterhorn Focus and is still our favourite Zermatt hotel and we're looking forward to another stay next year!

Fantastic rooms, ambience and service make this a really special hotel!

Stayed: April 2014
Thank argilmour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this reviewResponded April 21, 2014

Dear Family Gilmour

Thank you very much for your kind review and more importantly, your unfaltering loyalty to the FOCUS.

Your kind compliments sum up everything we want to be and we want to do. We truly appreciate your comments and we are happy to share it with the rest of the team; they are always fired up to be complimented for a job well done and for going the extra mile.

We are very much looking forward to welcoming you again next year.

With best regards and have a great time.

Chris & Sonja Noti, hosts

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Reviewed April 11, 2014

Dear Sonja and Chris,
again I hab a wounderful week in your gourgeous hotel.
The top room with the direkt Matterhorn view in the morning is unforgettable!
Thank you for you warm wellcome and your great services, all the time.
I will be back.. definitely.

Stayed: April 2014, traveled solo
1  Thank Marcellino_68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this reviewResponded April 18, 2014
Google Translation

Hallo Markus

Wir haben uns sehr gefreut, dich wieder bei uns als Gast begrüssen zu dürfen. Ganz herzlichen Dank für die lieben Worte und das gute Feeback.
Wir wünschen dir frohe Oster-Festtage und freuen uns schon jetzt auf ein Wiedersehen.
Ganz liebe Grüsse vom ganzen FOCUS-Team. Chris & Sonja

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Reviewed April 3, 2014

Although it is a 10 minute ride from the Zermatt railway station, the hotel will gladly send a buggy to pick you up. From then on, everything was flawless.
We were warmly met by the helpful receptionist, given a welcome drink of our choice and thereafter taken to our rooms. The rooms are modern and of minimalist design with excellent toiletries.
In terms of location, it couldn't be better. Taking the lift down to the basement, one is literally at the base station of the cable cars to the Matterhorn Glacier Paradise.
Tips: Call the hotel for the complimentary shuttle just before reaching the Zermatt railway station as it does take some time for them to arrive.
I preferred the rooms not facing the Matterhorn as they give a lovely view of Zermatt town, besides being less expensive.

Stayed: March 2014, traveled as a couple
1  Thank DoctorBakar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this reviewResponded April 18, 2014

Dear DoktorBakar

We truly hope, you had a pleasant journey back home. Thank you very much for the very good feedback and your kind words. We are happy that you enjoyed your recent stay at the FOCUS.

We would be honored to be your hosts again if your travel plans lead you back to Zermatt and wish you a great and sunny easter time.

Kind regards from the Matterhorn FOCUS team.

Chris & Sonja Noti
Hosts

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Reviewed March 18, 2014

Excellent location 50m from Matterhorn Express lift. Friendly and very service minded staff. Lovely hotel with all you could possible need. We would like to come back!

Laila and Arnt from Oslo, Norway

  • Stayed: February 2014, traveled as a couple
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Thank Arnt-Even S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this reviewResponded April 21, 2014

Dear Laila & Arnt

Thank you for taking the time to comment on your stay with us and of course for selecting hotel Matterhorn FOCUS as your residence during your winter trip to Zermatt.

We are very pleased indeed that you have enjoyed your stay with us and we would be honored to be your hosts again if your travel plans lead you back to Zermatt.

Yours sincerely

Chris & Sonja Noti, hosts

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Reviewed March 2, 2014

We have stayed all over the world. This is undoubtedly one of the finest hotels we have ever had the fortune of staying in. Starting with a warm do anything for you staff to incredible rooms, spa and pool area, delicious breakfast daily. Excellent location to lift, a short walk to town which was needed daily after the wonderful Zermatt cuisine. We will be back, already planning next trip.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Carol K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian N, Inhaber at Hotel Matterhorn Focus, responded to this reviewResponded April 21, 2014

Dear Carol K
Thank you for taking the time to let us know your experiences. Thanks a lot for the good feedback and the great compliments. We are very pleased that you have spent a great time in Zermatt and enjoyed your stay with us at the FOCUS. It would be a great pleasure to welcome you next year as our guests.
Best regards from the Matterhorn village, Chris & Sonja Noti, hosts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Matterhorn Focus

Address: Schluhmattstrasse 131, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Zermatt
#3 Romantic Hotel in Zermatt
#5 Family Hotel in Zermatt
#6 Spa Hotel in Zermatt
#7 Business Hotel in Zermatt
Price Range: $221 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Matterhorn Focus 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Design & Lifestyle in front of the Matterhorn. ... more   less 
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Also Known As:
Matterhorn Focus Hotel
Matterhorn Focus Zermatt

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