I spent one night in this small hotel with my seven-year-old son, whilst driving up to Germany. The type of structure is more 'guest-house' than hotel, with only a few bedrooms. The rooms have no TV, air-conditioning, are small, but clean, cosy and comfortable. The general feeling is that of going to stay at the house of a friend. The garden is lovely with a swimming pool, to the delight of my son.
My son and I also had dinner at the restaurant. There is no written menu provided at the table (prices are written on a slate board in the reception) and the service was poor, even if the food was well-prepared and tasty. I had the feeling that I was 'penalised' and not taken seriously for being my myself with a child as we had to wait almost an hour to have our plates cleared after our second course. My son requested another portion of a vegetable side dish, served with the second course, only to be told that there was none left, when just afterwards the same dish was served to the table next to ours. We had to wait another 40 minutes to be served dessert. Dinner was at 20.00 and we finished eating at 23.00 - a bit long for three courses. As mentioned, despite the poor service, the food was good. Breakfast was served at the table on a tray - no self service - and it was not particularly abundant. No croissants :-(
The hotel does not take credit or debit cards, so you need to have enough cash ready if you are going to sleep and eat there. I thought that considering that it was more guest-house than hotel, the price was a little high for the services offered. I would go again, simply for the fact that it had a homely feeling. My only request would be that the service becomes a little friendlier too.
The hotel is located outside of town - a ten minute walk to the station and then a minute or two on the Funicular railway. Otherwise it is a 20 minute walk into the centre of Lugano.
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