First of all you should know that the funicular connecting the central train station Lugano to the center of the city is not working until 2016. The easiest way to the city center is taking the bus no.4 or no.2 or the funibus from the bus station in front of the train station. There is no turist office at the train station, so do not bother looking. The turist office is near the piazza rezzonico or manzoni. Regarding the hotel: first we received a room with the sink in the room, the shower was separated from the room only through the shower door and the WC across the shower (so actually there was a bath split in 3 units). We asked another room and we received a very nice room. The staff was very friendly. Breakfast could be improved (not so many choices, no tomatoes or stuff like that).supermarket coop next door. The hotel is 10 min away from the train station with the bus no.4. 2 min away from the lake and 5 min. from turist office city center.
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