Let's start with the upside: this location is tough to beat--right on the main shopping street in sunny Lugano, steps from the lake shore, and an easy walk from the funicular (make sure to take the funicular down from the train station, not a cab). And the staff were very nice. An aside: I found generally that people in Ticino were more reluctant to speak English than elsewhere in our travels--but would gladly switch from Italian [which I don't speak beyond a few phrases] to German [which I do].
The bad news: our room was strangely configured (with the shower and a water closet flanking the entry (you step from the shower into the room), and a sink around the corner into the main part of the room. Very odd and impractical. Paint and furnishings badly need updating. The beds and breakfast unfortunately ranked at the bottom of our lodgings on this trip (9, spread across Switzerland and Germany). Very likable staff and an unbeatable location make this worth considering--but the owners here are missing an opportunity, it seems.
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