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“Central, comfortable, easy parking” 5 of 5 stars
Review of Hotel Zurigo

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Hotel Zurigo
Ranked #39 of 45 Hotels in Lugano
Warlingham, United Kingdom
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Central, comfortable, easy parking”
5 of 5 stars Reviewed May 10, 2013

In a good location just a bit away from the centre and by the bus station, with easy motorway access and great underground parking. I had a new, comfy and good sized room in the new top floor, which was spotlessly clean and had a platform for opening the suitcase, which is rare these days. The bathroom is a small, but beautifully formed prefabricated pod, but has a good sized shower with plenty of hot water, w.c. and basin and the towels were changed daily. I found the feather duvet too warm and it was changed for a blanket by the very friendly chambermaid. The free wifi was not accessible from the room but I could get a signal outside in the corridor where there is seating. Breakfast is plentiful and efficiently served.

Room Tip: Rooms at the rear are quiet and those on the top floor are brand new.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Biba854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
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    39
    46
    6
    11
See reviews for
12
29
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39
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
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Venice
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 28, 2013

The room was very small and basic: the bathroom is tiny and very similar to the one you would get in a caravan. In addition the room at the front of the hotel was very noisy due to the busy street. The staff were not very friendly and at times quite rude. I'm afraid, but also the breakfast is really lousy. ... and the price you pay for such a treatment is really high (180 francs for a double room). This is one of the worst hotel I've ever been to.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Fratami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lugano hotels

Bangkok, Thailand
Level Contributor
435 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
3 of 5 stars Reviewed February 1, 2013

Ideal location for long walks along the lake and the old city center. 1 minute walk from central bus station, which was very convenient to go longer distance. Very decent level of services - renovated, clean and quiet rooms that are functional and sufficient. Enjoyed a solid breakfast and helpful staff. Off-season price is perhaps a bit expensive for the offerings, however we saved on taxi and other extras due to its great location. Would stay there again! Bravo

Room Tip: ask for a quiet room on the top floor
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  • Stayed April 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Rudi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London/Melbourne
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 21, 2012

Hotel Zurigo is a solid 3* hotel in a good spot on the edge of the old town. Rooms a very basic but are clean and functional. Breakfast was not good with stale pastries and cereal - do yourself a favour and skip it for a coffee and pastry at one of the many cafes in the old town (Italian prices in Switzerland!)

  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank CN77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 13, 2012

The first thing you notice when you arrive at the reception desk is the complete absence of staff at any hour of the day. You have to ring a bell in order to be served. There is nothing here which even resembles a welcome. Not a single smile coming from the lady at the reception during our whole stay.

We booked a standard double room for 2 nights (360CHF in total) and it doesn’t look like the pictures on the website. It looks more like an unpleasant mixture between a hospital room and a Swiss army barrack (I’m Swiss). We could not change since the hotel was full.

No double bed, just two uncomfortable individual beds covered with old sheets. When we asked why there was no duvet in our room, they told us it was because it was too hot in summer, whereas the other rooms had them. There even were small holes in the sheets.

The bathroom door was a kind of a joke : a sliding door (and I mean the door slides all the time, there’s no way to keep it open) with a roughly screwed plastic piece supposed to be a handle. Even though we put a “do not disturb” sign, the maid tried to open the room and woke us up. Twice.

Even if the location of the hotel is convenient (in the city center and close to the train station), do not expect to sleep with open windows at night and closing them will hardly solve the problem. There is a dubious “night club” next to it, so be prepared for some late night agitation.

I didn’t have high expectations about the breakfast, since included in the price. It was a basic one, but the fruit salad comes from a tin can which can be bought in any local store, which is taking the customer for an idiot. In addition, they handled us the bill for the room with our coffee. Breakfast is for eating, check-out is for paying. Were they in a hurry to see us leave ? An obvious lack of good manners in my opinion.

Finally, when we politely addressed our complaints to the reception during check-out, the lady didn’t seem to care at all and was arrogant enough to spit on our back while talking with another customer.

Definitely not a 3 stars hotel, hardly a 2 stars one. If you are looking for a romantic week-end, search somewhere else.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Romeroch_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 26, 2012

Rooms nice and clean , staff overworked . breakfast good, location good for walking round town. bit to expensive. recommend trip round the lake then a walk round the park then The boating club is worth a visit for a casual relaxing drink with excellent service

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank TerryAlberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed July 14, 2012

Great hotel! We turned up with no booking having travelled a long way. Reception was warm and welcoming and we were immediately booked into two very clean rooms which were perfect for our overnight stay en route. Breakfast was basic but fed us and our three children well. No complaints and would recommend.

  • Stayed July 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wakey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Zurigo

Property: Hotel Zurigo
Address: corso Pestalozzi 13, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Hotel Style:
Ranked #39 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $$
Number of rooms: 40
Reservation Options:
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Also Known As:
Zurigo Hotel Lugano

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