We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A real disaster”
1 of 5 bubbles Review of Hotel Zurigo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hotel Zurigo
Ranked #38 of 45 Hotels in Lugano
Venice
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A real disaster”
1 of 5 bubbles Reviewed April 28, 2013

The room was very small and basic: the bathroom is tiny and very similar to the one you would get in a caravan. In addition the room at the front of the hotel was very noisy due to the busy street. The staff were not very friendly and at times quite rude. I'm afraid, but also the breakfast is really lousy. ... and the price you pay for such a treatment is really high (180 francs for a double room). This is one of the worst hotel I've ever been to.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fratami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

125 reviews from our community

Traveler rating
    13
    44
    50
    7
    11
See reviews for
12
34
15
43
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bangkok, Thailand
Level Contributor
439 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
3 of 5 bubbles Reviewed February 1, 2013

Ideal location for long walks along the lake and the old city center. 1 minute walk from central bus station, which was very convenient to go longer distance. Very decent level of services - renovated, clean and quiet rooms that are functional and sufficient. Enjoyed a solid breakfast and helpful staff. Off-season price is perhaps a bit expensive for the offerings, however we saved on taxi and other extras due to its great location. Would stay there again! Bravo

Room Tip: ask for a quiet room on the top floor
See more room tips
  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rudi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London/Melbourne
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 21, 2012

Hotel Zurigo is a solid 3* hotel in a good spot on the edge of the old town. Rooms a very basic but are clean and functional. Breakfast was not good with stale pastries and cereal - do yourself a favour and skip it for a coffee and pastry at one of the many cafes in the old town (Italian prices in Switzerland!)

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CN77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed September 13, 2012

The first thing you notice when you arrive at the reception desk is the complete absence of staff at any hour of the day. You have to ring a bell in order to be served. There is nothing here which even resembles a welcome. Not a single smile coming from the lady at the reception during our whole stay.

We booked a standard double room for 2 nights (360CHF in total) and it doesn’t look like the pictures on the website. It looks more like an unpleasant mixture between a hospital room and a Swiss army barrack (I’m Swiss). We could not change since the hotel was full.

No double bed, just two uncomfortable individual beds covered with old sheets. When we asked why there was no duvet in our room, they told us it was because it was too hot in summer, whereas the other rooms had them. There even were small holes in the sheets.

The bathroom door was a kind of a joke : a sliding door (and I mean the door slides all the time, there’s no way to keep it open) with a roughly screwed plastic piece supposed to be a handle. Even though we put a “do not disturb” sign, the maid tried to open the room and woke us up. Twice.

Even if the location of the hotel is convenient (in the city center and close to the train station), do not expect to sleep with open windows at night and closing them will hardly solve the problem. There is a dubious “night club” next to it, so be prepared for some late night agitation.

I didn’t have high expectations about the breakfast, since included in the price. It was a basic one, but the fruit salad comes from a tin can which can be bought in any local store, which is taking the customer for an idiot. In addition, they handled us the bill for the room with our coffee. Breakfast is for eating, check-out is for paying. Were they in a hurry to see us leave ? An obvious lack of good manners in my opinion.

Finally, when we politely addressed our complaints to the reception during check-out, the lady didn’t seem to care at all and was arrogant enough to spit on our back while talking with another customer.

Definitely not a 3 stars hotel, hardly a 2 stars one. If you are looking for a romantic week-end, search somewhere else.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Romeroch_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lugano hotels

Bolton, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed August 26, 2012

Rooms nice and clean , staff overworked . breakfast good, location good for walking round town. bit to expensive. recommend trip round the lake then a walk round the park then The boating club is worth a visit for a casual relaxing drink with excellent service

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerryAlberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed July 14, 2012

Great hotel! We turned up with no booking having travelled a long way. Reception was warm and welcoming and we were immediately booked into two very clean rooms which were perfect for our overnight stay en route. Breakfast was basic but fed us and our three children well. No complaints and would recommend.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wakey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano, Switzerland
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed April 22, 2012

Location is great, but overall standard is quite poor, even though rooms are clean, the furniture is very simple and uncomfortable, only thing you can do in the room is sleeping :)

Breakfast is very simple as well. There are lot better options in Lugano.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Han_Solo_1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lugano hotels
0.1 mi away
Hotel Pestalozzi Lugano
Hotel Pestalozzi Lugano
#15 of 45 in Lugano
4.0 of 5 bubbles 321 reviews
0.3 mi away
Hotel San Carlo Garni
Hotel San Carlo Garni
#32 of 45 in Lugano
3.5 of 5 bubbles 129 reviews
0.3 mi away
Hotel Walter au Lac
Hotel Walter au Lac
#21 of 45 in Lugano
4.0 of 5 bubbles 268 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Albergo Acquarello
Albergo Acquarello
#35 of 45 in Lugano
3.0 of 5 bubbles 269 reviews
0.4 mi away
Hotel Nassa Garni
Hotel Nassa Garni
#37 of 45 in Lugano
3.5 of 5 bubbles 68 reviews
0.3 mi away
Hotel Federale
Hotel Federale
#14 of 45 in Lugano
4.0 of 5 bubbles 248 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Zurigo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Zurigo

Property: Hotel Zurigo
Address: Corso Pestalozzi 13, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Hotel Style:
Ranked #38 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Zurigo 3*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Priceline and Orbitz so you can book your Hotel Zurigo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Zurigo Hotel Lugano

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing