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“Clean, simple and convenient” 4 of 5 stars
Review of Ibis budget Lugano Paradiso

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Ibis budget Lugano Paradiso
Ranked #19 of 45 Hotels in Lugano
GreenLeadersSilver level
Melbourne, Australia
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Clean, simple and convenient”
4 of 5 stars Reviewed August 21, 2014

Great location and nice staff with a couple of nearby supermarkets, shops and the funicular. Easy access into the city too. The place was clean and efficient with simple but pleasant rooms and good wifi!

Room Tip: high floor
See more room tips
Green Features: Ibis policy on 'green' measures are in place.
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Nathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 reviews from our community

Traveler rating
    65
    171
    93
    29
    15
See reviews for
70
160
28
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Neuchatel, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 18, 2014

We had a reservation in this hotel last Friday over Booking. The only reason to choose there was the flexiable check-in hours. However, when we arrived there, they told us that they had cancelled our reservation without our confirmation since they could not get the money from my credit card. They said they called me... they were right they called me for a short time, so I could not catch their call and when I called them back (1min after), they did not answer my call. The staff was really mean to us as if we were begging for a free room, especially young blonde lady who suggested us to go to the court while we were trying to find the place to sleep at 23h00. They kept saying that it is your problem, we cancelled your reservation. At the end they gave the room to someone else who paid 15CHF more than us and we ended up at the `Hotel Calipso Park`. The price were more or less the same but the staff is polite and hotel is really characteristics. In the end, I don`t suggest this hotel, you can definetely find the better place to sleep with same price.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
1 Thank gizemnogay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva A, Manager at Ibis budget Lugano Paradiso, responded to this review, August 24, 2014
Dear Nogay,
Thank you for sharing your experience on Tripadvisor. Clients feedbacks are very important to us in order to continuously improve the quality of our services.
Please accept our sincerest apologies if you were not completely satisfied with our services and for any inconvenience you may have encountered. Our reception is open 24 hours, check-in hours and reservation policy are flexible . In order to guarantee a room you are requested to check in before 6 pm or to provide a valid credit card number. After 6 pm, the room is automatically released, and it can be booked by other costumers.
When you arrived, both Ibis and Ibis Budget, were fully booked and our team helped you to book another room at the nearest hotel with a similar rate.
We Thank you again for your concerns and for undertanding our booking policy.
We look forward to welcoming you to Ibis budget Lugano Paradiso again and to let you have a wonderful stay with us in the near future
Best Regards from Lugano
Eva Amat - Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lugano hotels

Lausanne
Level Contributor
84 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 18, 2014

Still expensive, but it's Lugano. At least well situated, clean, functionnal. The area is pretty quiet. A safe parking is availlable for 20 CHF per 24 hours. Not cheap but it's Lugano. Easy to find not far from the Lugano South highway exit.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank cyberasylum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dietlikon, Switzerland
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 18, 2014

Shared the room with my father for 4 nights.
Breakfast was OK, room was clean but too small and had not much privacy. While one was taking shower, the other one had to stay in bed or wait outside.
For me that was the only down side of this experience.
Location is good. Hotel is located in a quiet neighborhood, near the lake and Lugano-Paradiso train station.


  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank giulianebernardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis budget Lugano Paradiso

Property: Ibis budget Lugano Paradiso
Address: via Geretta 10 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #19 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $
Hotel Class:1 star — Ibis budget Lugano Paradiso 1*
Number of rooms: 83
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