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“Interesting to have a bunk bed”

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Ibis budget Lugano Paradiso
Ranked #19 of 45 Hotels in Lugano
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446 reviews from our community

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Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Aartselaar, Belgium
2 reviews
Reviewed July 19, 2014

We pre-booked two rooms in this hotel for the Night of Friday to Saturday. Due to traffic jams, we only arrived at 2.30 in the morning. First disappointment was not finding a parking lot in the garage (although it is mentioned there is parking for all guests!). Second shocking event: we were given the key of a room that was already occupied by a couple - we entered their room in the middle of the Night ... There was most probably another room still available but the staff Member could not find which. In the meanwhile, we already lost about one hour - the children were very tired. And still no solution. The staff Member then even mentioned that we should have arrived earlier in order to get our room. But we had chosen this hotel because you can arrive 24/24. In the end and as we insisted we got a second room in the next door Ibis hotel.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Gebo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eva A, Assistant Manager at Ibis budget Lugano Paradiso, responded to this review, September 26, 2014
Dear Gebo2014

Thank you for taking the time to share your impressions.
As already communicated to you the next morning we are entirely sorry regarding this situation. Please allow me to express my sincerest apologies. For compensation we have also contacted the people lodging in the room you received a key for. Further we included an additional procedure to prevent such a situation and have talked to the night manager as your upgrade could have been conducted in a faster way. We hope this situation never happens again.
I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience.
Best Regards from Lugano
Eva A. – Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 17, 2014

Arrived here in early July with my boyfriend. We were staying for 2 nights as we travel around Europe.

When we arrived the staff were very friendly and explained everything we needed to know about our room, the wifi, etc.

Our room was very basic, but in turn also very clean and very comfy. It felt to me a bit like an IKEA display! The shower was very nice, and they provided towels. However, the toilet is kind of in a cupboard instead of its own room, so people with intimacy issues may want to avoid...

There were no plug sockets near the bed. There was a lot of light and lightswitches in the room, including from the bed.

The view was lovely and the hotel is in a good location too, just 5 minutes from the lake. However, don't come to Lugano Paradiso if you are planning on hitting the town, there are very few restaurants or shops or anything and everything closes early. You may be better off in main Lugano. The room was nice and quiet.

I would definitely recommend the room for a short stay.

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank alaarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 29, 2014 via mobile

This hotel is okay and clean but very very basic.

You can have a good night of sleep but you don't have shampoo or dryer.

I recommend but if you can pay a little more you should choose another option.

About the location is good for people I like to walk a little bit because is not in the city center.

Stayed May 2014, traveled as a couple
Thank Susana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis budget Lugano Paradiso

Property: Ibis budget Lugano Paradiso
Address: via Geretta 10 | Lugano Paradiso, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #19 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $
Hotel Class:1 star — Ibis budget Lugano Paradiso 1*
Number of rooms: 83
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