We pre-booked two rooms in this hotel for the Night of Friday to Saturday. Due to traffic jams, we only arrived at 2.30 in the morning. First disappointment was not finding a parking lot in the garage (although it is mentioned there is parking for all guests!). Second shocking event: we were given the key of a room that was already occupied by a couple - we entered their room in the middle of the Night ... There was most probably another room still available but the staff Member could not find which. In the meanwhile, we already lost about one hour - the children were very tired. And still no solution. The staff Member then even mentioned that we should have arrived earlier in order to get our room. But we had chosen this hotel because you can arrive 24/24. In the end and as we insisted we got a second room in the next door Ibis hotel.
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