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“Old dusty hotel not in the city center”

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Hotel Victoria au Lac
Ranked #42 of 46 Hotels in Lugano
Berne
2 reviews
“Old dusty hotel not in the city center”
Reviewed October 28, 2013 via mobile

We paid 145 chf as a half price discount for a double room with breakfast. The room was ok, with a bathroom but bed sheets and furniture were clearly outdated as well as the bathroom. Not worth a visit.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kriszbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
    22
    46
    75
    40
    32
See reviews for
33
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
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English first
Zaragoza
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 14, 2013

The rooms are furnished like a grandma,s house and there is a 70,s looking disco in the hotel, but the location is unbeatable for the price, some 120-130 Swiss Francs. After having breakfast on the terrace you can take the boat to Melide, Gandria and some other villages on Lake Lugano.
Public underground car park next door.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank SANTIALFA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 13, 2013

We have stayed 2 nights at this hotel.
I should admitt the hotel is not very modern but clean and with the specatular view over the lake
(even from the bathroom, which had enormous size).
We have enjoyed the breakfast at the terrace sharing food with the birds which have flied to our table.
The staff is very nice and helpful. I higly recommend the hotel to not spoiled clients.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanda555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2013

Waiters very disinterested in serving you never loan being hospitable, wondering if there has been a change of management??? We were told "No Food until 6:30 " fine what about drinks??? Had to chase for a drink just not on!! The staff were more interested in catching up with colleagues ! Just such poor Hopitality!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Letters2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lugano hotels

Zurich
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 28, 2013

We stayed here for two nights in May. The rooms were clean and plenty big enough. Even thought we didn't use it, we noticed there was tons of closet space for putting away clothes, etc. The bathroom is modern and almost as big as the room! We found the hotel staff to be very friendly and helpful.

Room Tip: Heads up: They are doing construction on the street just below the hotel. It didn't bother us...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano, Switzerland
Level Contributor
157 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 6, 2013

The hotel has certainly seen better times; it is clean and a parking opportunity just on the opposite side of the road, but that´s what there is to tell. Old room´s, awful smell. However in case you are travelling on small budget it might be an option, but really only then.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kudrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano
1 review
Reviewed March 26, 2013

The room was located on a side where in front of them workers began to work with very much noise at 06:00, didn't allowed me to continu to sleep, when i asked them to change my room they asked me for more money!!! I've booked a dubel room like i was allone they gave me a singel room(without returning money and also without changing these noisy room for a normal room).
The service was very arrogant, they don't want to speak with me in English, if they are not abel to speak English then the responsability is from the managment.
If they give so a bad service they should better close the hotel! If these are Swiss hotel service i should prefer the next time Mexican Hotel service, a pity

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Markus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Victoria au Lac

Property: Hotel Victoria au Lac
Address: Riva Paradiso 2b ingresso da Via G.Guisan 3 | Paradiso, Lugano 6902, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beach Casino and Gambling Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #42 of 46 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Victoria au Lac 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Victoria Au Lac Lugano
Victoria Au Lac Hotel

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