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“Good location, good value for money”

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Hotel Victoria au Lac
Ranked #41 of 45 Hotels in Lugano
Warsaw, Poland
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good location, good value for money”
Reviewed August 13, 2013

We have stayed 2 nights at this hotel.
I should admitt the hotel is not very modern but clean and with the specatular view over the lake
(even from the bathroom, which had enormous size).
We have enjoyed the breakfast at the terrace sharing food with the birds which have flied to our table.
The staff is very nice and helpful. I higly recommend the hotel to not spoiled clients.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanda555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    23
    48
    77
    40
    32
See reviews for
34
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2013

Waiters very disinterested in serving you never loan being hospitable, wondering if there has been a change of management??? We were told "No Food until 6:30 " fine what about drinks??? Had to chase for a drink just not on!! The staff were more interested in catching up with colleagues ! Just such poor Hopitality!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Letters2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lugano hotels

Zurich
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 28, 2013

We stayed here for two nights in May. The rooms were clean and plenty big enough. Even thought we didn't use it, we noticed there was tons of closet space for putting away clothes, etc. The bathroom is modern and almost as big as the room! We found the hotel staff to be very friendly and helpful.

Room Tip: Heads up: They are doing construction on the street just below the hotel. It didn't bother us...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano, Switzerland
Level 6 Contributor
160 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 6, 2013

The hotel has certainly seen better times; it is clean and a parking opportunity just on the opposite side of the road, but that´s what there is to tell. Old room´s, awful smell. However in case you are travelling on small budget it might be an option, but really only then.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kudrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano
1 review
Reviewed March 26, 2013

The room was located on a side where in front of them workers began to work with very much noise at 06:00, didn't allowed me to continu to sleep, when i asked them to change my room they asked me for more money!!! I've booked a dubel room like i was allone they gave me a singel room(without returning money and also without changing these noisy room for a normal room).
The service was very arrogant, they don't want to speak with me in English, if they are not abel to speak English then the responsability is from the managment.
If they give so a bad service they should better close the hotel! If these are Swiss hotel service i should prefer the next time Mexican Hotel service, a pity

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Markus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberrieden, Switzerland
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 8, 2013

What's good about it:
- Great view, nice location, even if not downtown.
- our room was clean.
- breakfast is included and it's OK for the room price.

What's not good:
- Floors are EXTREMELY creaky (deafeningly loud!)
- Not all the people in the reception are helpful (one lady was extremely friendly and helpful, but another guy: we asked him about buses to downtown and he said "they run about every 15 minutes" - we asked "can you see when the next one leaves" (as it was freezing cold and we didnt want to wait in the cold) he said "no sorry I cant" - excuse me? i know there is like 5 websites where you can look that up within 30 seconds! he was lazy because he wanted to watch youtube with his girlfriend that was there! not what you should do as a receptionist!)
- you can hear everything, even with all windows closed I heard our neighbours talk, walk, fake two orgs...horrible!
- Bed was broken - the grid under it was missing about 4 pieces, hence there was a huge "hole" when sitting on it. Me no like!

I really like non-megachain hotels, but there is a Novotel for the same room price 1 minute walk away... hmm... i might check that out next time i'm in Lugano instead...

The upside really is the location, view (if you have a lakeside room), and that it's clean. but that's really about it.

Room Tip: Do not accept Room 44!!!
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheSwissWayOfLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaiserslautern, Germany
Level 6 Contributor
131 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 27, 2012

There is good and bad to share. The hotel is Eccentric, which can be good. well located, beautiful views. but you don't earn a "3" for beautiful views. Easily the worst music ever in the dining rooms/restaurant for every visit: non-stop Britney Spears - why!? and the indoor smoking rooms leaked smoke throughout the hotel. I noticed it the moment I entered the reception and noticed it on every floor, even on the 4th floor public and private areas. I agree with other reviewers that a renovation is needed (the rooms are odd), but I wouldn't want the prices to double. At least change the music and take the smoking outside.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sephuzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Victoria au Lac

Property: Hotel Victoria au Lac
Address: Riva Paradiso 2b ingresso da Via G.Guisan 3 | Paradiso, Lugano 6902, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beach Casino and Gambling Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #41 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Victoria au Lac 3*
Number of rooms: 30
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Also Known As:
Victoria Au Lac Lugano
Victoria Au Lac Hotel

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