This hotel has been by far the best overall experience in a long time. The fact that is family run I am sure has its influence, and we definitely appreciated the level of service as well as the free room upgrade upon arrival.
The staff are very friendly and most speak 3 or 4 languages.
The recently renovated rooms are clean, modern and extremely comfortable. The option of TV channels and excellent wifi service made a rainy afternoon pass away almost unnoticed.
The moderately priced restaurant (compared to all other restaurants in town!) turned out to be our refuge in the evenings, and had us coming back for more because of the excellent food served.
The location is great just on top of the hill and near the town centre but with easy acccess to the roads leading out of Lugano.
In fact, our stay was so good that we are planning to go back again. Next time we hope to go during the warmer months and enjoy the pool and gardens too.