The hotel Gabbani is in a grey location - very close to the train stations ( by funiculaire) and in the center of the city. The people at the hotel were excellent, however, we had a few complaints.
Our bed only had two skimpy pillows (for 2 people), and no extra pillows or blankets. The Swiss-style comforter was very short - at 5 foot 6 inches, my feet were fully exposed. The bathroom was excellent.
Breakfast is provided in the "deli" on street level. It was quit cool during our stay, and with the temperature in the 50s (f), the doors were open to the deli, and it was downright cold during breakfast. After complaining 2 days in a row, there was finally heat on the 3rd day.
All in all, it's a very nice place to stay. Lugano, and it's people, make it a wonderful place to visit. We had one of the smallest rooms (limone - #23) - maybe the larger rooms are better.
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