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“A Memorable Event at A Perfect Romantic Setting” 5 of 5 bubbles
Review of Villa Principe Leopoldo

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Villa Principe Leopoldo
Ranked #12 of 45 Hotels in Lugano
Certificate of Excellence
Zurich, Switzerland
Level Contributor
78 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A Memorable Event at A Perfect Romantic Setting”
5 of 5 bubbles Reviewed May 11, 2013

We used to stay and watch the firework here every 1st of August when Switzerland celebrates its national day - the terrace has a spectacular view over the lake and mountain which has a "wow" effect when one enters the lobby area and embraced by the beautiful scenery. Then we had to stop coming because the hotel was closed for renovation. Last Autumn we held my husband's birthday party here and all of our guests (from overseas as well as within the country) were overwhelmed by the excellent service of the hotel staff as well as the perfect surroundings of the hotel. Organizing the party was a long and boring process but working with the hotel staff especially the front desk manager Stephanie was such a pleasant experience that the tedious organization seems to have turned into fun. She put all our guests on one floor to minimize distraction to other hotel guests. Several of our senior guests received special attention because they had problems with their ankles, knees or hips. The restaurant serves excellent Italian cuisine and has a beautiful lake view. When we did our tasting menu, the maitre D served us himself and took pain to explain the different wines to match with the dishes. At the party, the assistant maitre D was there to supervise everything and they made no mistake about who were vegetarians and who were allergic to diary products etc. We also had a brunch next day after they had cleared the breakfast area where everyone could enjoy the beautiful view before heading home as well as a nice relaxed meal with great food (other than the normal continental breakfast, we had sea bass baked in salt crust and roast beef which were delicious). Like everything else, there are also downsides of this hotel - it is very expensive, the breakfast is average, the spa is quite small and it is not in the center of town (hotel shuttle runs every half an hour). But people who come here should bear in mind that this is a place where they are coming to spoil themselves and not to save money.

Room Tip: Since you already decided to spend good money by coming, you might as well stay in the best rooms to...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AmrushaGaruda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, May 17, 2013
Dear Gest,

thank you very much for your kind feedback. We are very happy that you had a great birthday party and, once more, a wonderful stay. We will share your positive comments with our staff.

We look forward to welcoming you again at the Villa Principe Leopoldo.

King regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • English first
  • French first
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English first
Colorado
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

We initially made a reservation through an online booking system, and somehow received their best lake view suite for the price of a non-view single. Realizing the situation and not wanting to travel so far and show up being told they would not honor it, I called ahead. They reviewed the reservation, realized the mistake and asked to call back. Several hours later, the manager called noting the mistake as well as our travel reservations. She very graciously and professionally said they would honor the reservation and pricing. And we were excited about getting one of Switzerland's best suite at a great price.

Service on arrival was equally professional. All the staff were very helpful throughout the stay. The suite was excellent with a great view of the lake, mountains and city. The restaurant and bar were very good (and equally pricey). At a fixed course dinner, they mixed up my entrée - and then deducted the price of the main dish for their mistake without my asking.

The other guests all appeared to be idle rich, as did Lugano. A couple of older guys in ripped jeans and ball caps could have been aging rockers (no one we recognized, but they didn't appear like they'd earned enough money to stay at this place while working in a bank).

None of our family wanted to leave the hotel - a great experience unlike other places we have stayed.

Room Tip: The Villa had better and more convenient rooms from what we could tell than the residence. Residenc...
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank clda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, May 17, 2013
Dear Gest,

thank you for your kind feedback. We appreciate your positive thoughts about your stay and that we have been able to fulfill your expectations.

We look forward to welcoming you another time at the Villa Principe Leopoldo.

King regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
140 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed April 14, 2013 via mobile

We were there mid march and were truly disappointed. Te reservation already was not simple, because we found a much lower price on hotels.com and claimed a price match on the "lower price guaranteed" hotel website, and that was not simple. Later, we found a ever lower price, but didn't want to start the process again.

The hotel is in a remote part, without public transportation nearby, so be prepared to get a taxi. There is a hotel shuttle, but not on Sunday (why?) and… sometimes not on Monday neither.

The Spa closes early (and sometimes does not even open on monday). When, we arrived, we were "welcomed" by a woman who has to do her job, and didn't seem to enjoy it very much, and that was quite unpleasant.

The hotel seemed nearly empty, but we got a room beside a family with a very young and noisy child, and we knew it (particularly in the bathroom).

Our room, in the villa, was nice but with no real view. Some parts of the bathroom are surprisingly of poor plastic and some of them broken.

The breakfast was really excellent. At night, we got some expensive coffee and tea in the lounge (not specially good, just expensive).

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank OneAdvisedTravaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, April 17, 2013
Dear Guest,

First of all, please accept our sincerest apologies for not having met your expectations and thank you for having taken the time to fill a comment on Trip advisor. For us it is crucial to know what our guest think about the hotel and its services.
The shuttle to Lugano is not working on Sundays as all shops in town are closed. But if a guest wishes to go to the city center, and if our driver is available, we’re more than pleased to do the transfer on request. Thank you for pointing out the opening hours of our Spa, we will have a look into it. Also we will have a look at the equipment of our bathrooms.
We would like to thank you for your compliments about our breakfast and its area. With pleasure we will forward them to the team.

In the hope you will return to the Villa Principe Leopoldo in Lugano, we remain at your entire disposal on info@leopoldohotel.com for further information you might require or for questions you might have.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed April 12, 2013

It was my first stay in this property. Hotel is situated on top of a hill about 10 mins drive from lake shore. The rooms at the back of the property overlook the lake below. We were in a junior suite which included a good sized terrace which offered a superb view of lake and mountains. Terrace enjoys complete privacy from other adjacent rooms. Suite was spacious and had all amenities. Included was breakfast which is served in a room which gives onto a lovely terrace, of course enjoying spectacular Swiss scenery. Staff is helpful. We needed to check out before breakfast time but were kindly given coffee tea and croissant in room before leaving. Hotel also has a private car park which may be full if hotel is hosting an event. In this case an underground car park is available for hotel guests.

Room Tip: Ask for lake view
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank myself-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, May 2, 2013
Dear Guest,

Thank you very much for your positive feedback. We are very happy to read that you enjoyed your stay with us. We will share your kind comments with the various departments.

We look forward to welcoming you back at the Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

If you want a retreat from Lugano, this is a lovely choice high on a hill. The small, 37-room hotel has beautiful, spacious modern rooms. We were only there briefly but I thought the restaurant was fantastic (varieties of risotto are a specialty and the service was incredible). The only drawback is that you will need to take a taxi to the shopping and the lake -- and at $25 each way, that can add up.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susannah111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, May 2, 2013
Dear Guest,

Thank you very much for the positive review about our hotel and the gourmet restaurant. With pleasure we will forward your comments to the various departments.

We look forward to welcoming you back at the Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

I was advised to stay in this Hotel by a friend when visiting Lugano. The ambience was stunning, the paintings on the walls were just to impressive, even the wash room doors were exotically painted, the service was impeccable room very well maintained and attention and care of guests just very very good.

Room Tip: Choose any room they are all spacious and real real Italian touch in hospitability
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pawanrajdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, May 2, 2013
Dear Guest,

thank you for your kind feedback on TripAdvisor. It is a pleasure to read that you had a delightful stay at the Villa Principe Leopoldo.

We hope to have the pleasure to welcoming you again.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

Staff was very friendly and the hotel is beautiful. Was only there one night but would like to come back soon. Stayed in the residence portion and the room was very big even by US standards. For Europe it was huge with a step down from the bedroom area into a sunken living room and nice deck.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sjacobson2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tessalgroup, Manager at Villa Principe Leopoldo, responded to this review, April 26, 2013
Dear Guest,

thank you for your positive feedback. We are happy to read that you enjoyed your stay and that we have satisfied your expectations.

We hope to welcome you again at Villa Principe Leopoldo.

Kind regards,

VILLA PRINCIPE LEOPOLDO
Member of Relais & Châteaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Principe Leopoldo

Property: Villa Principe Leopoldo
Address: via Montalbano 5, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Lugano
#4 Spa Hotel in Lugano
#5 Business Hotel in Lugano
#5 Romantic Hotel in Lugano
#9 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Principe Leopoldo 5*
Number of rooms: 37
Official Description (provided by the hotel):
Situated high above the Bay of Lugano this exceptional boutique hotel offers first-class suites and rooms. The tastefully arranged spacious rooms, the terraces with breathtaking views, two heated outdoor pools, tennis courts and a wide range of facilities leave nothing to be desired. Neither does the exquisite Mediterranean cuisine of Dario Ranza, served in the light-flooded restaurants. Jewel of the hotel is Kiso: a heavenly, exclusive Spa offering unadulterated luxury, privacy and exclusive treatments. Nothing else to be desired - a truly royal feeling. ... more   less 
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Also Known As:
Villa Principe Leopoldo Hotel And Spa
Hotel Principe Leopoldo

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