After spending 6 weeks in Europe in 5 stars hotels we came here. I had been at the Leopoldo 9 years before and had found it to be lovely, but now in 2012 it is a tired property in need of a major overhaul.
The location is fantastic, with great views over lake Lugano, but I wish the rooms were updated and refurbished with the quality of fabrics and details one expects from a 5 star hotel. It is not. Management should look at the decor with a critical eye, and do the needful. Our room could have been stunning, instead the sofas were dirty, the fabrics worn, the rug should be given to charity, and the furniture gone to the dump. What a shame to let this gorgeous place get to dated. The food in the restaurant was mediocre, apart from the appetizer and the service indifferent. Again, with the right management this property could be amazing.
My husband and I decided last night that relais and chateaux endorsement is no longer valid or worse acknowledging for us. In this trip, we stayed in 2 of their properties and both had much in common, tired and dated.
In contrast 4 seasons chain continues to deliver on its promise of lovely properties, with stunning decor and amazing service.
We travel 5 months a year and expect the best when we spend our money.
Overall truly disappointing.
- Official Description (provided by the hotel):
- Situated high above the Bay of Lugano this exceptional boutique hotel offers first-class suites and rooms. The tastefully arranged spacious rooms, the terraces with breathtaking views, two heated outdoor pools, tennis courts and a wide range of facilities leave nothing to be desired. Neither does the exquisite Mediterranean cuisine of Dario Ranza, served in the light-flooded restaurants. Jewel of the hotel is Kiso: a heavenly, exclusive Spa offering unadulterated luxury, privacy and exclusive treatments. Nothing else to be desired - a truly royal feeling. ... more less
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- Also Known As:
- Villa Principe Leopoldo Hotel And Spa
- Hotel Principe Leopoldo