The infrastructure is very accommodating and modern. New building, beautiful bathroom, etc
When we booked we requested a child bed for our 5 month old daughter. When we arrived in the room a sofa bed was made up for her. So I requested the reception for baby bed as this is safer and customary. So far no problem....
When the gentlemen from the reception delivered the baby bed to the room, he was very unhelpful. Basically trying to dump the baby bed in the doorway and leave as quickly as possible.
Due to the fact that the sofa bed was opened there was no not enough space in the room to accommodate the baby bed. So I asked if it was possible to remove the bedding and fold close the sofa bed. The one minute task took more moaning and sighs than imaginable, as if I was on the set of Fawlty Towers... We felt very unwelcome after a long day of traveling and personally insulted. We very politely and humbly requested a very simple service....
We fully appreciate Lugano is an expensive city. Nevertheless when the total bill for a room and two breakfasts totals 250 euro, breakfast can not be disappointing! The breakfast room is designed for swift in and out service and not cosy enough for that extra cup of coffee in the morning. The quality of the food was below average. We could not undue ourselves of the impression that the products were of very low quality: cold cuts, warm sausages etc. Even the pancakes were tasteless and moreover were only baked on one side. How disappointing can it be?
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