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“The Worst experience.”

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Novotel Lugano Paradiso
Ranked #10 of 45 Hotels in Lugano
Certificate of Excellence
GreenLeadersSilver level
Ras Al Khaimah, United Arab Emirates
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The Worst experience.”
Reviewed April 5, 2013

This is a 4 stars hotel before but it can't even meet the 2 stars standard. Unfriendly staff except the lady on the front desk. Disrespectful bartender and they return cash in swiss frank instead of EURO.

No concierge service at the front door, poor wifi signal at the most important spots, poor room service (iron, iron board..)

No complimentary water when you first check in, no tooth brush. And if you wish to buy, you must go down to the reception and get it from there.

At the breakfast, you should book first although you're a guest already. Plus, few options served, if you wish to have poached eggs, you are asked to cook it yourself.

This is a hotel where you are asked to do everything by yourself.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Maysoonuae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 3, 2013

No porter at the hotel we had to carry our luggage to the rooms
Front desk did not inform us about the car parking
Specially we had a van with over hight
We asked about the internet usage the answer was its free but did not tell us how and what to do.we had to come back and and ask again
There is no speed dial number to call house keeping service
No sleepers in the rooms
Why when we tried to pay the security deposite in cash in Euro we shall get it back in Swiss Frank?

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank drhareb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 6 Contributor
159 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
Reviewed March 30, 2013

Arrived a little bit early for check in after parking in the underground parking. No issue, they found us a room and we were in within minutes. Check in was friendly and effective.
Room is a decent size, nice modern design, loved the bathroom and the electric glass separating the bathroom from the bedroom, which you can change from frosted to clear at the touch of a button.
Nice rainforest and additional shower over the tub. Bed was comfortable with different pillow options. Nesspresso machine, Flat screen TV, minibar, sofa and coffee table, and a view to lake Lugano. Plenty of storage, and no noise from adjoining rooms or corridors.
Ate in the restaurant two evenings, the barman was great and funny, food in restaurant, good quality and reasonably priced.
Good location with a couple of supermarkets and restaurants very close, a short walk into town and easy Autostrada access. Underground garage also nice to have.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zuribob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 24, 2013

We chose the Novotel to stay for a weekend away. The hotel is new and modern. The rooms are well appointed, modern and clean. The lounge area is great and the children the kids corner. The bar was excellent with a huge assortment to choose from, we loved that the menu was on an IPad tablet. We ate in the restaurant for breakfast and dinner, it was excellent, the service was good and the cuisine top class. The hotel’s location is perfect and central to the city. We would definitely stay there again on our next visit to Lugano. They have a great deal that the kids stay and have breakfast free which we used and the rates are very competitive. A good hotel o visit, stylish and fresh.

Room Tip: the rooms fit two extra children's beds. there was no noise at all form our room.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chiqui-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 24, 2013

The location is convenient with a 2 minute walk to the lake and a 20 minute walk to the city center. The staff is always courteous and got to know my 'habits' (such as cuppacino vs coffee) as I was staying here a little over 2 weeks. The hotel rooms are spacious and modern with free wifi as part of your room everywhere in the hotel. The breakfast buffet has a nice selection and room service is usually brought within 20-30 minutes. There is a 24/7 fitness room available for guest as well as a parking garage under the hotel (for a fee). My room had a modern desk and couch and was very clean. The bathroom had a very large shower, sink and separate toilet area. I would recommend the hotel to anyone staying in Lugano.

Room Tip: Ask for a room facing the lake. You can get a patial view of the lake and see the mountains.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 11, 2013

Rooms were good size and very clean.Got a free upgrade and welcome drinks as Accor members.Great service at bar and restaurant.young lady who had not been working here long provided great service and food was wonderful.I had lake fish and husband ha steak with pepper sauce.steak tender and sauce great. Rhubarb crumble amazing. Buffet breakfast nice too.buy tickets for bus inside train station if you have no change.no 2 bus.taxi wanted to charge 20 Swiss and bus cost 2.30. Ge off at last stop a d hotel on left.
Overall very good,clean new place to stay , close to lake.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
3 Thank travelloverover50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Level 4 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 17, 2013

The location is very good: within walking distance from downtown Lugano, along the lake; excellent bus connections to downtown and railway station; supermarkets close by; marvelous kebab across the street; money exchange and post office at the bus stop; highway within 2 minutes drive, just to name a few.
The value is very good, especially for couples. The room is comfortable with a couch and nice window. The bed is fine, though the bathroom side is a little too narrow for walking, as the bedside shelves too small for putting objects. The phone cord is to short to comfortably reach the bed. Having a broadloom, cleanliness is not guaranteed, but compensated by excellent insulation against noise. A little more care in the cleanliness is to be expected for this category of hotels (breadcrumbs were still on the sheets from the night before). The bathroom, though a little odd at first glance, is spacious and practical, with excellent taps, although the water pressure was not tops. Also the larger towels are a little skimpy for a 4-star hotel. I would have expected a WC shower in a modern hotel, like in all hotels in the Middle East, as there is no bidet.
The front desk personnel is very professional, though lacking experience, which made them a little nervous, (except for the night-watch, very warm and courteous). The bartender was really excellent and quick. The whole F&B sector is actually the absolute best for the hotel. The menu is perhaps limited, but well balanced, allowing an excellent price/quality ratio which makes dining at the hotel the best option at all times. The chef is certainly the most valuable asset of the hotel.
Excellent parking facilities available, but not cheap, so take care if you come by car, so ask first for rates.
One last note on eco-compatibility. A hotel chain like Accorhotels (Novotel, Ibis, etc.) should put more attention on the environment and make the guests aware. For example, bathroom towels do not need to be changed every day, so instructions to the guest would be useful, by telling them to throw towels on the ground if needed to be changed,

Room Tip: Rooms on the lake side and higher floors offer a better view.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Swissgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Lugano Paradiso

Property: Novotel Lugano Paradiso
Address: via San Salvatore 11, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
Reservation Options:
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