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“Good location for a modern hotel”

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Novotel Lugano Paradiso
Ranked #9 of 45 Hotels in Lugano
Certificate of Excellence
GreenLeadersSilver level
Cairo, Egypt
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good location for a modern hotel”
4 of 5 bubbles Reviewed February 17, 2013

The location is very good: within walking distance from downtown Lugano, along the lake; excellent bus connections to downtown and railway station; supermarkets close by; marvelous kebab across the street; money exchange and post office at the bus stop; highway within 2 minutes drive, just to name a few.
The value is very good, especially for couples. The room is comfortable with a couch and nice window. The bed is fine, though the bathroom side is a little too narrow for walking, as the bedside shelves too small for putting objects. The phone cord is to short to comfortably reach the bed. Having a broadloom, cleanliness is not guaranteed, but compensated by excellent insulation against noise. A little more care in the cleanliness is to be expected for this category of hotels (breadcrumbs were still on the sheets from the night before). The bathroom, though a little odd at first glance, is spacious and practical, with excellent taps, although the water pressure was not tops. Also the larger towels are a little skimpy for a 4-star hotel. I would have expected a WC shower in a modern hotel, like in all hotels in the Middle East, as there is no bidet.
The front desk personnel is very professional, though lacking experience, which made them a little nervous, (except for the night-watch, very warm and courteous). The bartender was really excellent and quick. The whole F&B sector is actually the absolute best for the hotel. The menu is perhaps limited, but well balanced, allowing an excellent price/quality ratio which makes dining at the hotel the best option at all times. The chef is certainly the most valuable asset of the hotel.
Excellent parking facilities available, but not cheap, so take care if you come by car, so ask first for rates.
One last note on eco-compatibility. A hotel chain like Accorhotels (Novotel, Ibis, etc.) should put more attention on the environment and make the guests aware. For example, bathroom towels do not need to be changed every day, so instructions to the guest would be useful, by telling them to throw towels on the ground if needed to be changed,

Room Tip: Rooms on the lake side and higher floors offer a better view.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Swissgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Shanghai, China
Level Contributor
76 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed January 28, 2013

This is a new hotel in Lugano, which means that facilities are modern and clean. The room is quite spacious for the european standards, clean and organized. The bed is comfortable and they did provide a crib to your baby and we requested online when reservation was made.

We spent the New Years' Eve in Novotel Lugano and we had the impression that the staff was enough trained. We were informed that the breakfast would finish at 11:00 at the time we arrived, but for 2 days we had to eat just remaining of what was supposed to be a breakfast at 10:30. In our last day, we went for our breakfast at 10:45 and there was nothing there!!!! Unfortunately, only in our last day we found out that breakfast closed at 10:30, and not at 11:00 - reason why we only had "left overs"....

Also, we were looking for something interesting to do in the city - like a bar, a nice restaurant with a view, etc, but they were unable to help us with reservations or recommendations (they even mentioned to us that there was a Christmas Market in the city center). Exception made for one night that the receptionist recommended us one restaurant and said it would be ok for us to go walking. OMG!! The restaurant was on the top of a hill and by that time I was 5 months pregnant and our 1 yo kid was with us in her stroller!!! When we finally reached the restaurant it looked like we had run a marathon!!! A little bit of sense was needed.

Despite of that, as already mentioned, the hotel is new, clean and modern. It is very well located - 2 minutes walk to the promenade and 20 minutes to the city center. We hired a car in Zurich and the parking, although expensive, was very spacious. There is a very nice swimming pool.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank akiakola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

I loved the hotel's design. The food was exceptional and the IIalian barman very attentive to all our needs, knowledgeable and entertaining. All staff was friendly and was smiling a lot which makes such a difference. I loved the 24-hour gym too as I often used it at 5.30am:)
I am familiar with Novotel's design from my recent experience of the Novotel at Auckland Airport in NZ so was very pleased to see the consistency of high standard and beautiful attention to detail.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yanna8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 2, 2012

we are a family of 4 with 2 little boys, a lovely hotel staff with pleasant friendly staff,

the bedrooms were very comfortable, the best nights sleep I have had in a hotel for

a long time, the staff were very sweet to my children and the location its nice and quiet
a short walk from the main city, Rooms were clean and modern we were
really well looked after ,I would have no hesitation in recomending this hotel.

Thank you Novotel .

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kishin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

Good location. Near the promendae . Very nice and clean room. Modern and staff was very freindly.
Hotel parking price is high but one can part at the street. Very nice swimming pool. Verty close to the cable trian to San Salvador mountain view.

Room Tip: Ask for a room with view to the swimming pool.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dannyec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

A new Novotel in Paradiso, very good location, 15 mins walk to the canter of Lugano by the lake side, 5 mins to the Port Paradiso to get the boat, 2 mins to the bus station, take the Bus No. 2 to railway station or Bus No.1 to the center of lake Lugano & 2 mins to the Monte San Salvatore Funicular station. Really enjoy it. The breakfast cost Fr 27, even you can get cheaper in the center.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank papalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

We expected a sterile, colder type of hotel but were pleasantly surprised by the staff and thoughtful design. Everything was available that one would require. An easy walk along the promenade into Lugano made every day a pleasant one. Usually we prefer in town center but the 15 minute walk along the water was a great way to warm up for the day.

Room Tip: Ask for a pool view
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Golfhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Lugano Paradiso

Property: Novotel Lugano Paradiso
Address: via San Salvatore 11, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
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