From the minute I contacted them about a large meeting for the week to the time I arrived in person I was treated with the excellent service that any 5 star hotel should provide. The entire staff goes above and beyond to make sure that your every need is taken care of. The sleeping rooms are immaculate and they are so clean! Being from America we think we know what a 5 star hotel is but NO WAY. Grand Hotel Villa Castagnola exceeded our expectations. Christina from the sales team is the best at what she does. She made sure that our event was perfect and that anything we wanted we got. Mario from the front desk went above an beyond for me in regards to anything I asked him for. He treated us like we were queens. My bosses luggage was lost and it was a Sunday and she needed some items. He assisted us with the help of Davide and took us to the store. I also need an item from the pharmacy which he promptly had delivered to the hotel for me. The restaurant and the food are both immaculate and absolutely delicious. The breakfast which is included in the room rate is wonderful with lots of choices and homemade jellies. YUMMY! Again this is a 5 star hotel that lives up to that. The location is perfect! Away from the hustle bustle of the city center located on beautifully landscaped grounds but close enough to walk to town or to take the local bus. Barbara at the front desk also went above an beyond each time we needed something. The spa and turkish bath area is also amazing. You book your time and have the whole spa to yourself! This hotel is for those people who want to be treated like family, enjoy wonderful food, be served by some of the finest staff I have ever dealt with and be treated as you should. I will be coming back to this hotel as well as many of my colleagues for both business and pleasure.
- Official Description (provided by the hotel):
- The Grand Hotel Villa Castagnola, member of the “Small Luxury Hotels of the World”, is the only five star superior Hotel in Lugano and enjoys a privileged position inside a large sub-tropical park and with a beautiful view towards the lake. The elegant villa, built in 1860, combines the charm of a former era with the comfort and the care of a modern luxury hotel. The hotel offers 78 rooms, of exceptional charm, individually styled, provided with every modern comfort and with stunning park and/or lake views, balcony, terrace or loggia. All rooms, of which 28 are Junior Suites and Suites, have individual air-conditioning, and provide the most modern comforts. Restaurant Le Relais – 14 points GaultMillau-: In an elegant setting, our Executive Chef Bertogna, suggests a light and innovative Mediterranean cuisine, a balance between colours and delicate flavours that you won’t forget. In season lunch and dinner are served on the outdoor terrace, overlooking the garden and the lake. Restaurant Gallery Arté al Lago -1 Michelin Star, 16 points GaulMillau - :A theme restaurant inside an art gallery. Restaurant renewed and embellished through artworks and sculptures of contemporary artists of international stature who alternate every six months. Right on the shore of the lake, the Restaurant Gallery Arté al Lago offers a magnificent and unique view over the gulf of Lugano. Signature dishes are entirely new and original from our Executive Chef Frank Oerthle. Top notch are the facilities offered for meeting and events: any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding up to 120 people. A large and impressive venue is the Sala delle Palme, set to recall an oriental atmosphere with its Indian Rajastan panoplies and Afganistan doors dated XIX century. All our venues are appreciated for the day light and the unique ornamentation and for the unclenching rooms, private sitting-rooms, conference halls of different sizes such as Le Pavillon connected to the park trough the outdoor veranda, La Sala Delle Colonne, Sala Letizia, Sala Carlotta and Sala Ottavia, the Biblioteca and Sala Kwium.Villa Castagnola has a spectacular indoor swimming-pool with panoramic views over the gardens, a Wellness Corner, a Clarins Beauty Corner, a Danilo Hairstyling, a table-tennis room, outdoor hard court tennis fields and a private lake terrace. The Hotel is well connected to Lugano’s railway station and Airport (only 7Km to the Lugano-Agno Airport), and has easy access to the Motorway. ... more less
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- Also Known As:
- Grand Hotel Castagnola
- Grand Hotel Lugano