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“Wonderful stay” 5 of 5 bubbles
Review of Suitenhotel Parco Paradiso

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Suitenhotel Parco Paradiso
Ranked #15 of 45 Hotels in Lugano
Certificate of Excellence
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful stay”
5 of 5 bubbles Reviewed June 22, 2014 via mobile

We enjoyed our three days stay very much. We were surprised to get one of the suites with garden!
The hotel is directly located at public transport. Handicapped persons might call the hotel prior booking first: you need to walk a bit downhill. However they provide a free shuttle service.
Room was excellent and calm. Breakfast was superb (live cooking) and the staff very friendly.
Full score from us!

Stayed June 2014, traveled with friends
Helpful?
Thank Hartcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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    55
    16
    7
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • English first
  • Finnish first
  • French first
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English first
Geneva, Switzerland
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed June 10, 2014

Stayed for the long weekend & it was a nice stay- but- there was just something........ I cant put my finger on it though so here are my thoughts & observations. Check in was smooth & with out issue- we got the room we had booked & paid for. Lobby was well appointed, lots of seating. decor was lacking and a little 90's looking- but not horrible- just dated. We booked a suite & it was up on the 2nd floor- nice size, a full living room with enough seating for the 2 of us, desk & chair which was nice. The suite does have a 1/2 kitchen that is hidden behind these doors that we could not remove- we asked & were told it would cost us more for the kitchen & that it is there for "the residents" which leads me to believe there is some sort of a time share deal with this place. No biggie- all we wanted to use was the fridge & there was a mini-bar under the TV in the cabinet. Bathroom was on the small size for the size of room- but there were enough towels, water pressure was great- although the water would go from HOT to COLD & then back & forth again in the shower. Toiletries were alright but nothing great. Bedroom was a good size, enough closet space for our needs & a patio off the bedroom that looked out onto the parking lot & also the forrest & up the mountain- not a terrible view- just not great. It would have been nice to have seating out on that patio as it was the only one that caught the sun for this room. THE BED...... Hmmmmm- ok- so the bed was hard- I dont know if this is a Swiss thing- but we have encountered these beds before here in Switzerland & the down pillows needed to be doubled- we asked for 2 more pillows the 2nd night but could have used more. 1 pillow- you might as well not have one. Not great sleep- just ok.... The patio off the living room had a fabulous view of Lugano & part of the lake but mostly the roof of the restaurant. Lounge chairs out front as well as a table & chairs- too bad the sun doesnt hit this patio until about 7:30pm. Ah well- what do you do right? One of the things that wasnt right about this hotel is the planter boxes that are on every floor & off every room of the hotel- the poor dead & dying plants in them that have certainly been forgotten over the years. Overgrown ivy, anemic looking plants that just need to be put out of their misery. So sad- the rest of the property looks so well cared for, nice flowers, hydrangeas, palms & impatiens- but then there are the flower boxes...... C'mon people- dig out all those old dead/dying plants out & put in some new soil & new plants- it could be beautiful. Its like a cake with ugly frosting....... Plant seeds every spring or something- seeds are cheap & you have fabulous weather there- geraniums anything with color.......
We did go to the Havana Deck which was great if you dont mind cigar/cigarette smoke- it was strange being in a bar where you can still do that. Great drinks & a professional staff & a fantastic view of Lugano. As former smokers we didnt really mind the smoke- all the windows were open but there was 1 time that I looked around the room & we were the only ones not smoking..... Needless to say our clothes needed to be put into a plastic bag & packed..... We didnt eat @ the restaurants @ the hotel- looking @ the prices in the Japanese restaurant really turned us off- we live in Geneva & yes Switzerland is expensive- but really 69 francs for sushi & 100+ for a bento box- I hope you get to keep the box!!!! The restaurant areas were a little on the dated side as well- with a nice view though.
We tried using the pool as we were looking for somewhere to relax in the sun since we didnt get any on our patio- its an indoor pool & there were only 4 lounge chairs in there & all were taken so we left- plus its so loud in an indoor pool area when there are screaming kids- I know- they are allowed but it would be nice to offer an area to lay in the sun outside to see the view. Nothing we could find.
All in all- hotel was nice, staff was helpful especially the trainee that helped me many a time asking for suggestions- she will be a great asset to your team.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed May 22, 2014

Two nights here over the May 1st holiday. A luxurious spacious hotel with touches of class, especially the Havana Bar but high prices and a slow and pompous restaurant manager took the edge off an otherwise pleasant sojourn. Balcony overlooking the lake and well-equipped large bedroom suite, but the location high above the town enforced eating in the main restaurant, where one was made to feel that while you were a valued client you were not as important as the maître d' himself. Undercover but not secure parking. Efficient front desk run by young women in smart dresses, who took special care to show us around the facilities upon arrival.

Room Tip: Obviously one wants to request a lake view
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  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berne
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed December 15, 2013 via mobile

The location is great incl. nice view. Outstanding Havanna bar and Japanese Restaurant. The suites have a nice view over the city and the personal is helpful and friendly. Also the breakfast was really great. But the rooms are outdated and the over all value does not match the price! Hope this will be done, then I come
Back and will be willing to pay this price!

Stayed December 2013, traveled on business
Helpful?
2 Thank drBuhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 26, 2013

We booked the penthouse suite for one night to celebrate my birthday and it was gorgeous. The view is incredible overlooking the lake and the city Lugano. The staff is also very friendly. We wish we couldve stayed longer and enjoy their amenities like the squash court, havana bar, swimming pool and the japanese restaurant. We did go up to mt. San Salvatore which was walking distance from the hotel to catch the tram. We definitely recommend this hotel to anyone visiting Lugano.

Room Tip: High floor to get the better view
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tavel_Monkey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed October 11, 2013

We stayed in a suite for 2 nights, which was very spacious and had 2 nice balconies, but I was not happy with the location of the hotel. It is a very long walk to the center of Lugano but there is a train at the bottom of the hill which can take you 1 stop to Lugano. The restaurant in the hotel is outrageously expensive and there are few restaurant options nearby.

Stayed October 2013, traveled on business
Helpful?
Thank CorieW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
563 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
3 of 5 bubbles Reviewed September 5, 2013

I stayed at one of the suites. The room was comfortable and spacey. The main room was nestled at the back with no view and very poor lighting.
The best view was from the terrace. The worst part is the food. The japanese restaurant was very VERY bad. when i ordered a Gohan they brought me a white rice risotto since no Japanese white rice was available!!!! (how do you manage to make sushi then ? Absolutely overpriced. We had a rented car which proved to be a life saviour, without it the shuttle bus is not your best bet.
Breakfast was mediocre, and room service has basically what bas food is offered at the restaurants plus a few more sandwiches. I would not return regardless of the view. Best to stay at a five star Hotel down in the city.

Room Tip: I stayed at one of the suites. In the end you are paying for the view so any should do.
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  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Patricio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suitenhotel Parco Paradiso

Property: Suitenhotel Parco Paradiso
Address: via Marco da Carona 27, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Lugano
#10 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Suitenhotel Parco Paradiso 4*
Number of rooms: 65
Official Description (provided by the hotel):
Modern, Italian designer hotel with recreational facilities; overlooking lake from a serene hill; walking distance to the center. ... more   less 
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Also Known As:
Suitenhotel Parco Paradiso Lugano
Suitenhotel Parco Paradiso Hotel Lugano

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