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“Very comfortable hotel” 5 of 5 stars
Review of Ibis Lugano Paradiso

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Ibis Lugano Paradiso
Ranked #13 of 45 Hotels in Lugano
GreenLeadersSilver level
Gerringong, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very comfortable hotel”
5 of 5 stars Reviewed October 26, 2013

We recently spent two nights at this hotel after travelling by train from Rome. It is about a five minute ride by taxi from the Lugano train station and after getting over the cost of the taxi ride (20CHF) we settled comfortably into the Ibis. The weather wasn't in our favour for our stay in Lugano, but we were greeted by helpful, friendly staff and made to feel welcome! Our room was clean, quiet and comfortable and the bed was like heaven after experiencing some hotels in Italy. We enjoyed a good breakfast on both mornings at the Ibis and at night went into the Novotel next door for a nightcap. Although Paradiso is a little way out of Lugano, it gives you the opportunity to take a lovely, easy walk along the lake into Lugano. Lugano is a beautiful city and we took a ferry from Paradiso to Gandria on the lake, which we highly recommend. If we ever get back to Lugano we wouldn't hesitate to stay at the Ibis Lugano Paradiso.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Paddyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
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English first
Lausanne, Switzerland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 26, 2013

I stayed in this hotel for three nights and it was one of the worst experiences that I ever had.

Bad was:
- RUDE staff. Receptionist has OVERCHARGED me by 25 CHF, and when I tried to explain she refused any explanation. The refund was made only after the call to booking.com and a Scandal with the receptionist. When I've asked about it, I get an answer that it is my problem to call and to prove anything to them.

- Always long queues on reception. It took 15 minutes just to wait for my turn to check out. There are huge groups of tourists in the hotel and they are not able to serve them all.

- Stupid uncomfortable system with a lift. It goes only with the room key and system works one time out of three. The room keys are frequently demagnetizing after a day use and you cannot access you room or even your floor!

- When I needed to park car I had to leave it in front of the parking and go to the reception for the first time. The automatic opening was not working. The parking was overcrowded and there were lots of cars.

- The room was fine, but a bit scratched. Worst thing was the loud noise of the construction site, which was nearby. On my vacations I woke up at 7 a.m. because of the loud noise from it.

Just imagine the thing: you parked your car on the parking and you cannot enter the hotel as the entrance is also by the card, which is demagnetized. You call to the reception and then you come to the reception and wait in the queue as you can not reach your floor. Then you come to the lift and wait, as there are huge groups coming in it. Then you get into the lift, but the system doesn't recognize you and you go to the 7th floor instead of 3rd. And than again - it could last for 15 minutes surfing in the lift.

Terrible experience with the staff, I never saw receptionist arguing about the rates and overcharging me straight away. Never again.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 16, 2013

Nice, clean hotel, we could enjoy some views, breakfast not included unfortunately (15CHF per person), however just in front of the hotel, there is a nice bakery worth the visit.
The hotel is not in Lugano but in Paradise, a good 20 min walking from Lugano. Other than that hotel was good! and service was really good and helpful!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank ttunttuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusaka
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 11, 2013

Staying at the IBIS Lugano is an overall pleasant experience. The rooms are modest but comfortable, the staff is friendly and responsive, and the location is excellent. If you are looking for a fun way to spend 1-2 hours, I highly recommend taking a ride to the top of Monte San Salvatore. http://www.montesansalvatore.ch/it/home/ The lift is only two blocks from the IBIS.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank RedRocks40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
84 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed July 4, 2013

Typical ibis room, with very well laid out bathroom with stand-alone shower.
Breakfast didn't offer any hot dishes, but TV carried BBC & ITV channels which was an unusual bonus. Sleep quality was fine on the 7th floor.
Plenty of nearby shops and restaurants.

One night here between the Wilhelm Tell Express and the Bernina Pass Bus.
If coming down by train, don't get off at Lugano and stay one for the next stop, Lugano-Paradiso to greatly shorten your walk.
If you're looking for the Bernina Pass Bus, take train back to Lugano, then on exiting the station towards the lake turn left and walk about 300m to find an A4-sized sign at the stop.
Can't miss the bus, it's white & red with Bernina Pass Bus written on it.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Jaunt411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Lugano Paradiso

Property: Ibis Lugano Paradiso
Address: via Geretta 10A, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 45 Hotels in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis Lugano Paradiso 2*
Number of rooms: 70
Official Description (provided by the hotel):
Opening in July 2012, this hotel is situated in Lugano-Paradiso, not far from the town's historic center, sophisticated shops and conference center. Open year round, the ibis hotel is an ideal base for business trips, relaxing vacations and restful weekends. The hotel boasts modern and elegant soundproofed rooms offering maximum comfort, as well a bar and breakfast room. Free WIFI access. ... more   less 
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