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“Charmingly Pink!” 4 of 5 bubbles
Review of Hotel de la Paix

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Hotel de la Paix
Ranked #8 of 45 Hotels in Lugano
Chester Springs, Pennsylvania, USA
Level Contributor
203 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Charmingly Pink!”
4 of 5 bubbles Reviewed August 28, 2014

The décor is very Pink! Initially it struck me as a bit too much; however, it seemed to grow on me. Definitely not modern! However, clean and well maintained. The comfortable mattress was welcome pleasure. All staff we had contact with were extremely friendly, polite, and accommodating. There was an issue w/our room safe - it was quickly fixed & the gentleman noticed a bit of noise from our air conditioner (it was quite low & having just arrived I had not even noticed). He advised he would fix – left room & returned moments later w/a step ladder and quickly eliminated the rumble. The Hotel is a great location – not too far to walk to shops & restaurants. We would have liked to stay longer; however, we were on a Tour and had little time between our late arrival & departure early next day to truly enjoy. I would return.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
Thank Darlene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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381 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Durham, North Carolina
Level Contributor
160 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed August 21, 2014

This is a great hotel. It was very clean and beds were very comfortable. It has a nice outdoor pool which is wonderful for an afternoon swim and nap. The staff was fantastic and really wanted to please us from the moment we walked in the door of the hotel. The breakfast buffet was wonderful and I would highly recommend it to anyone. It is close to the main walkway along the lake which is really nice and free parking if you are driving which is really nice. The wifi is great.

Room Tip: Ask for a view of the lake... it is worth it.
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  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
    • 5 of 5 bubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 9, 2014


- The hotel was very clean and classy, bathroom was big and comfy, nice decoration, lots of light in daytime. Once you've closed the curtains, no lights will disturb your sleep even if the sun is up, as they are big thick curtains which is very pleasant when you like snuggling in bed in the morning.
Big space! I like big spaces!

- I don't speak Italian at all, but luckily the staff could speak either French or English, as well as being very welcoming and friendly. The receptionist explained everything very clearly in French for my boyfriend and i, &could answer every question if we had any.

- The room had a relaxing smell, i don't know if it was anything special, but it was feeling very fresh every time i would pop in the room. Beds were always made nicely, with a little chocolate left on the pillows after the room service came over. Free wifi &minibar is included, so do not hesitate to pick an ice tea or a sparkly drink in the fridge!

- Very well located, 5 minutes walk from the lake, not far from the funicular railway that goes up to the "Monte San Salvatore" [You MUST go &check this view out] + there's a "Migros" &"Denner" [market / store] just in front of the hotel if you forgot anything at home and need to buy a product for a cheap price, this a good deal! [ I'd suggest Denner first (; ]

- Cannot say anything about the hotel's restaurant as i didn't go there at all, but i would still enjoy a cocktail or cappuccino in the evening at the bar after a dinner out (:
Although the breakfast was awesome! Big buffet from 7:30 to 10:30 am is served with fruit salad, bread / toasts, cereals, eggs / bacon, jams, yogurts, cheese, fruit juices / coffee / teas / milk etc! Enjoyed every breakfast sitting in the sun by the swimming pool [which is very warm!] (:


- The walls are not soundproof... I don't know about the other rooms, but mine was literally the first one on the left out the elevator, which means i could hear every single person talking in front of the door when they were waiting for the lift to come up.. Wasn't too bad, only if the customers were speaking loud, but hopefully you will get a room who's a bit farther in the corridor, ahah
Although i've never heard anything / noise / conversations from the rooms near mine, it was mainly concerning the corridor, so i guess you still have your privacy in your room :P

- Do not take this as a negative note, i think this was just a dysfunction in my room that can be fixed, rather than a general problem concerning all the rooms in the hotel, but during the second night there was a shrill noise coming out of the air conditioning in the room, which woke us up very early and stopped after about 10 minutes. We had no idea what was the cause of this noise. It wasn't too strong or too loud, but still, we couldn't sleep and had to wait for it to stop. It happened on the last day as well, but this time it was 12 pm [Actually on the time we had to leave the room] so we informed the receptionist that the noise was there again and she sent someone to have a look right after we left. I guess it's been fixed now (:

Hope this was helpful &that you will enjoy your stay! xoxo

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
    • 5 of 5 bubbles
1 Thank Cj_Ory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

Very good hotel, clean and very nice room. Comfortable bad. Very helpfull staff. Breakfast ok as for swiss standards. Recommended for sure for business trips. Free wi-fi what is not common in swiss hotels.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
Thank Waldemar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunbury, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 5, 2014

I am not sure if it is all De La Paix hotels as they appear to be owned by different operators. Certainly the Lugano De La Paix lacks privacy where hotel staff enter rooms without knocking. We had a male staff member catch my wife naked. On complaining the hotel couls only offer excuses for the staff member. Forget about the victim's embarassment. A soft drink at the bar was all that was offered in compensation. Given the hotel manager is a female I expected a lot more. The manager could not even make the effort to communicate with us. It was left to the hotel staff. If you take the risk barricade you doors. I take the lack of concern by the manager as indicating this is the normal standard for the hotel.

Room Tip: Stay away or double lock your room.
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 bubbles
    • 1 of 5 bubbles
    • 1 of 5 bubbles
2 Thank Norm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneDLP, Guest Relations Manager at Hotel de la Paix, responded to this review, August 8, 2014
Dear Mr. Norm,

thank you for your review.
The morning of your departure one of our porter knocked at your door. He did not receive an answer so, since there wasn’t the DO NOT DISTURB SIGN and after asking another time “permission” and again, no answer, he went into the room to start the regular cleaning.
You came to the reception asking for some sort of “compensation” and we kindly offered you a nice drink on our terrace , even though we do not have any responsibility for the incident, we wished that you and your wife could have a relaxed moment enjoying our bar.
Always, If there is a problem due to a lack in our service, we are the first to admit it and seek a solution / compensation for our customers. But at this point we feel that the episode was used as an excuse to obtain a money refund and this review is the result of a frustration for not receiving it.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed August 1, 2014 via mobile

The building of the hotel can easily be seen from distance because of the color (pink) . I love the decoration , the garden and flowers. I like the view of the lake from the room balcony . The breakfast was also good and I like the fruits which were well selected in good quality.

Stayed July 2014
Thank Supani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreux, Switzerland
Level Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed July 19, 2014

The staff make the difference. Good caring friendly service. We had a little problem on our arrival with our room, they dealt with the matter seriously and very efficiently. Bathrooms well appointed, shower pressure and temperature adjustment too. Breakfast is more than adequate - you can order expresso, cappuccino. The swimming pool is an additional bonus, towels are supplied, it is convenient, you can enjoy a drink there if you want too.
We asked for recommendations to go our and eat. They did their research and came up with options. This hotel has all the conveniences for a simple stay and more particularly excellent service.

Room Tip: The double rooms are comfortable. Rooms on the higher floors (5th and 6th) give a better view of the...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
    • 4 of 5 bubbles
    • 5 of 5 bubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de la Paix

Property: Hotel de la Paix
Address: viale Giuseppe Cattori 18, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel de la Paix 4*
Number of rooms: 131
Official Description (provided by the hotel):
The Hotel de la Paix is located close to Lake Lugano and at a walking distance from the city center, 5 km from the Lugano-Agno airport, 1 km from the train station and offers exclusively to its guests a large private parking. Its multilingual staff will be delighted to welcome you with warmth and cordiality. Each of our 131 rooms and suites is furnished in an elegant style and equipped with air conditioning, satellite TV, Minibar and Wireless Internet connection in order to meet the highest expectations both of our holiday and business guests. The garden-terrace with its heated swimming pool in the summer time and the portico are ideal places to spend relaxing moments and admire the magnificent amphitheatre formed by the surrounding mountains. There are two restaurants offering Italian and international cuisine. The NEPTUNE opens into the garden terrace and offers a refined and relaxing atmosphere. At the popular AL BARILOTTO, designed in the rustic and casual local style, you will enjoy our grill specialties and our pizzas. ... more   less 
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Also Known As:
De La Paix Lugano
De La Paix Hotel

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