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“Good choice” 4 of 5 stars
Review of Hotel de la Paix

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Hotel de la Paix
4.0 of 5 Hotel   |   Via Giuseppe Cattori 18, Lugano 6900, Switzerland   |  
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Hotel amenities
Ranked #13 of 45 Hotels in Lugano
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good choice”
4 of 5 stars Reviewed August 5, 2014

Very good hotel, clean and very nice room. Comfortable bad. Very helpfull staff. Breakfast ok as for swiss standards. Recommended for sure for business trips. Free wi-fi what is not common in swiss hotels.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Waldemar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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307 reviews from our community

Traveler rating
    77
    141
    62
    21
    6
See reviews for
33
108
14
100
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Bunbury, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 5, 2014

I am not sure if it is all De La Paix hotels as they appear to be owned by different operators. Certainly the Lugano De La Paix lacks privacy where hotel staff enter rooms without knocking. We had a male staff member catch my wife naked. On complaining the hotel couls only offer excuses for the staff member. Forget about the victim's embarassment. A soft drink at the bar was all that was offered in compensation. Given the hotel manager is a female I expected a lot more. The manager could not even make the effort to communicate with us. It was left to the hotel staff. If you take the risk barricade you doors. I take the lack of concern by the manager as indicating this is the normal standard for the hotel.

Room Tip: Stay away or double lock your room.
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
2 Thank Norm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneDLP, Guest Relations Manager at Hotel de la Paix, responded to this review, August 8, 2014
Dear Mr. Norm,

thank you for your review.
The morning of your departure one of our porter knocked at your door. He did not receive an answer so, since there wasn’t the DO NOT DISTURB SIGN and after asking another time “permission” and again, no answer, he went into the room to start the regular cleaning.
You came to the reception asking for some sort of “compensation” and we kindly offered you a nice drink on our terrace , even though we do not have any responsibility for the incident, we wished that you and your wife could have a relaxed moment enjoying our bar.
Always, If there is a problem due to a lack in our service, we are the first to admit it and seek a solution / compensation for our customers. But at this point we feel that the episode was used as an excuse to obtain a money refund and this review is the result of a frustration for not receiving it.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 1, 2014 via mobile

The building of the hotel can easily be seen from distance because of the color (pink) . I love the decoration , the garden and flowers. I like the view of the lake from the room balcony . The breakfast was also good and I like the fruits which were well selected in good quality.

Stayed July 2014
Helpful?
Thank Supani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreux, Switzerland
Level Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 19, 2014

The staff make the difference. Good caring friendly service. We had a little problem on our arrival with our room, they dealt with the matter seriously and very efficiently. Bathrooms well appointed, shower pressure and temperature adjustment too. Breakfast is more than adequate - you can order expresso, cappuccino. The swimming pool is an additional bonus, towels are supplied, it is convenient, you can enjoy a drink there if you want too.
We asked for recommendations to go our and eat. They did their research and came up with options. This hotel has all the conveniences for a simple stay and more particularly excellent service.

Room Tip: The double rooms are comfortable. Rooms on the higher floors (5th and 6th) give a better view of the...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank LEONIDAS L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Vernon, New Jersey
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 17, 2014

Clean, great location. Walking distance to main street and restaurants. We took a boat ride at night and to meet the boat it was a few minute walk to the shore line.

We happen to have a corner room that appeared to be a bit more spacious than the regular rooms. We think it may have been a suite. The detail to the crown moldings, wall paper, carpeting and bedding was magnificent. Bathroom was spacious and had great amenities to use.

Breakfast was great. Sitting outside over looking the beautiful garden was an added plus. One of the nicer hotels we stayed at during our visit to Switzerland.

Room Tip: Tried to ask for a corner room.
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank bods123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 9, 2014

My favorite hotel during our Switzerland Globus tour. Great location as it was within walking distance of the lake, shopping and restaurants. We ended up with a mini suite on the corner of the hotel. Beautiful, clean, comfortable room with a large bathroom. Staff was extremely helpful. Very good breakfast in a beautiful dining room. The pool looked great, but we had rain that evening and didn't get a chance to use it. The bar area was nice with complimentary snacks.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

We stayed at this hotel as part of our Globus tour.
The hotel was centrally located. Rooms were very spacious and clean. Nice spacious bathroom.
WiFi was free, but of variable speed.
A wide variety for the buffet breakfast.
Only negative was the 12 Swiss Francs I paid for ONE scotch and ice. Yes, drinks are expensive.
So yes, a nice hotel

Stayed June 2014, traveled with friends
Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de la Paix

Property: Hotel de la Paix
Address: Via Giuseppe Cattori 18, Lugano 6900, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel de la Paix 4*
Number of rooms: 131
Official Description (provided by the hotel):
Situato in prossimita del lago di Lugano e a pochi passi dal centro, con un ampio parcheggio privato, a cinque chilometri dall'aeroporto e un chilometro dalla stazione, l'Hotel de la Paix e lieto di accogliervi col calore e la cordialita del suo staff plurilingue. Le 131 camere e suite, dotate tutte di aria condizionata, TV satellitare, Minibar, Telefono, connessione Wireless, sono pronte a soddisfare i bisogni del turismo piu esigente e moderno sia per vacanza che per affari. La terrazza giardino, con piscina estiva riscaldata e portico, e il luogo ideale per un momento di relax e di svago ammirando la splendida conca di Lugano. Due sono i ristoranti, con cucina italiana ed internazionale. Il NEPTUNE, affacciato sul giardino, offre un ambiente tranquillo e raffinato. AL BARILOTTO, in tipico stile rustico e informale, e noto per le sue specialita alla griglia e le pizze. ... more   less 
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Also Known As:
De La Paix Lugano
De La Paix Hotel

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