Two of the most important things for me when staying at a hotel are cleanliness and customer service, and I'm pleased to say that the Lugano Dante Center gets both of these points exactly right.
Customer service here is exceptional, just as the previous reviewers have reported. The staff are friendly and helpful, and the little touches and extras really do make a difference. The free mini bar (soft drinks only), is highly appreciated, all guests travel to reach any hotel, and being able to immediately relax in your room with a drink is just what you need, without having to worry about the extorniate mini bar prices charged by most hotels.
They also offer you a free bottle of water and some chocolate to take with you AFTER you check out, what a nice gesture, they have your money already, so 99% of hotels would not bother, this truly is exceptional customer service.
The room was a nice size, spotlessly clean, and provided everything I could have needed. Wifi, as promised, was free, fast and reliable. Other little touches made me smile and just added to the overall nice experience, like the little rubber duck on the bathroom sink :-)
Finally, breakfast also keeps up the high standards, a nicely presented and fresh buffet, staff friendly and hard working.
As some other reviewers have said, if you are arriving by train to Lugano, just go to the Funicular railway, it will take you down the hill, right to the door of the hotel in a few minutes, and cost is only 1.10 CHF.
To summarise, it was a pleasure to stay here, I will be back for sure, and other hotel managers should come here to learn what exceptional customer service really means. Highly recommended!
- Official Description (provided by the hotel):
- The Hotel Lugano Dante Center is located in the heart of Lugano within the city's financial and business district, in a fascinating pedestrian area rich in history, shops and urban lifestyle! Only 1 minute by funicular from main train station and 200 m from Lake Lugano. The hotel services include 83 rooms, an underground parking space, meeting rooms and more. ... more less
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