Even before arriving at the hotel, the email communication was exceptional in the way of confirming bookings, offering choices for amenities (pillow choices etc) and welcoming mail. No other hotel has matched this hotel to ensure guest satisfaction. Excellent work!
The hotel is very conveniently situated at the foot of the funicular in a small square.
We found it to be ideally located for easy pedestrian access to both the old town and the lake. Staff here are friendly and accommodating. Staff member, Pietro assisted with a slightly later check out (re. Train departure) without hesitation and the thought to offer bottled water on our leaving was a kindly gesture though not needed. Isobel, in the bar was a delightful staff member who impressed with her food and drink service and general helpfulness. Both staff are worthy of mention in particular, as are the kitchen staff who provide an excellent breakfast with a very wide choice of food. The offer of an espresso or cappuccino at breakfast was greatly appreciated. All staff were courteous and helpful, and eager to greet and thank guests. Management and staff first rate.
It was a nice thought to see the staff identified by name on the computer screens for this makes for a more personal experience all round. Please add the lovely Isobel to staff photo library.
Our room, a junior suite, was spacious, comfortable and very well supplied with services unmatched by other hotels. Cleanliness was excellent. We asked for a quiet room, and we were situated looking on to a small courtyard. Quietness was further enhanced by the quietest air conditioning system we have encountered. Dining is better done elsewhere since the restaurant is essentially used for breakfast, but light meals of limited variety are available from the bar on some nights.
We could not have been happier with our choice of hotel. Highly recommended!
- Official Description (provided by the hotel):
- The Hotel Lugano Dante Center is located in the heart of Lugano within the city's financial and business district, in a fascinating pedestrian area rich in history, shops and urban lifestyle! Only 1 minute by funicular from main train station and 200 m from Lake Lugano. The hotel services include 83 rooms, an underground parking space, meeting rooms and more. ... more less
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