We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Good, but with a few issues” 4 of 5 bubbles
Review of Grand Hotel Eden

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Grand Hotel Eden
Ranked #24 of 45 Hotels in Lugano
Zurich, Switzerland
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good, but with a few issues”
4 of 5 bubbles Reviewed June 2, 2014

We stayed two nights at the Eden--a family of four. It was a last minute booking so we took whatever rooms were available. The Eden is comprised of two buildings--one on the lake that also houses the restaurants, bar and spa. Another building is across the street with reception and additional rooms (the two are connected by an underground passageway). We were on the first floor in the building with reception. Even though this building is behind the other building, it is angled in a way that still affords a lake view. The Eden has a wonderful location on the lake, next to a lakeside park and promenade.

The pluses:
The service is exceptional. Reception, housekeeping, restaurant staff were great. Our last morning the breakfast service was off, but otherwise it was true 5-star service.
The facility and rooms are very clean.
The location is good. It is around the lake from the main part of town, a 3-5 minute drive, probably 15 minute walk, but right on the lake with fabulous views.
Nice indoor pool, sauna and steam room.

The minuses:
The decor looks very Versace during the heavy cocaine years. This place really needs to be redecorated.
It has a spa, but it doesn't seem to be staffed. I tried to get a massage and was told they were fully booked by one staff member, and told by another that the lady (one lady!) who does massages was out due to a surgery.
Instead of fluffy comforters on the beds they had limp blankets and sheets. Also, the sheets seemed cheap, definitely not the crisp cotton you might expect in a Swiss hotel.

I really debated between a 3 or 4 rating. The service and location are the strong points of this hotel. The decor is past its prime, but the rooms were very clean. I would recommed the Eden, but with those caveats.

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dcnoble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

291 reviews from our community

Traveler rating
    93
    119
    40
    26
    13
See reviews for
45
91
15
72
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Lausanne, Switzerland
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 29, 2014

Stayed there 2 nights for business in May. Everything was perfect , did not have any time to enjoy facilities though.
Excellent breakfast, free WiFi for multiple devices, and spacious room with balcony and lake view.

Room Tip: If you want to enjoy the balcony and the lake view ask for a room in the building across the road
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zazins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 4, 2014 via mobile

Me and my wife just checked out yesterday for a 3 night stay. What can I say what a wonderful hotel truly 5 stars
The room wow excellent we stayed in a deluxe lake view room.
The hotel and service is truly amazing reminds me of the Ritz chain classic well furnished room.

I would like to recommend it for honeymooners and couples retreat.
Very big thank you to Saul from concierge.

Stayed May 2014, traveled with friends
Helpful?
1 Thank Ziad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed January 22, 2014

We stayed here just after Christmas. We booked a room with a side view of the lake. Our room was located in the second building across the street from the lake. We had a spectacular view of the lake and snow capped mountains from our room and balcony. We were on the 6th floor. The rooms are pretty and comfortable. There is a spa and swimming pool which we did not use.
The bar is nice. Very good and attentive service. Breakfast, which was included in the hotel room rate, was a nicely presented buffet with something for everyone. The restaurant is just on the lake so you have a lovely view from here, too. The hotel is within walking distance to the city centre - about ten minutes. You can walk along the lake and thus can avoid walking just next to the dense traffic on the roads. All in all a very pleasant stay.

  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ursula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton of Valais, Switzerland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

Very good hotel, the breakfist was very good, the bedrooms nice with a good view. People were friendly. Nice swimming pool and welness place. The decoration inside the hotel was beautifull. Very good hotel !

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maxapotito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fair Oaks, California
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

Although you are in Switzerland and pay in Swiss Francs, you may as well be in Italy and can get there, technically, on one of the boat cruises on the lake to some small villages. Our 2 days there, we had overcast the entire time so we couldn't see all of the beauty there. The hotel has a good view of the lake and directly across the street is their bar, restaurant, gym, and indoor pool. The staff is helpful and the room as well as lobby are nicely decorated.

Room Tip: When checking out and given the choice of paying in swiss francs or us dollars, choose the swiss fra...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JimPFairOaksCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 bubbles Reviewed October 20, 2013 via mobile

this place feels like the inside of a mausoleum or a crypt. everything is terribly dark, furniture, carpets, walls. if you add a winter the view on the lake you feel like you're in an hospice of the soviet era. more than paradiso it should be an emotional purgatory

Stayed October 2013, traveled on business
Helpful?
1 Thank Massimovitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lugano hotels
0.2 mi away
BEST WESTERN Hotel Bellevue Au Lac
0.3 mi away
Hotel Splendide Royal
Hotel Splendide Royal
#2 of 45 in Lugano
4.5 of 5 bubbles 502 reviews
0.6 mi away
Hotel International au Lac
Show Prices
Show Prices
Show Prices
0.4 mi away
Villa Principe Leopoldo
Villa Principe Leopoldo
#12 of 45 in Lugano
4.5 of 5 bubbles 483 reviews
1.5 mi away
Grand Hotel Villa Castagnola
0.2 mi away
Suitenhotel Parco Paradiso
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Eden? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Eden

Property: Grand Hotel Eden
Address: riva Paradiso 1, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lugano
#10 Romantic Hotel in Lugano
#13 Luxury Hotel in Lugano
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Travelocity, HotelTravel.com, Cheap Tickets and Priceline so you can book your Grand Hotel Eden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Lugano

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing