We stayed two nights at the Eden--a family of four. It was a last minute booking so we took whatever rooms were available. The Eden is comprised of two buildings--one on the lake that also houses the restaurants, bar and spa. Another building is across the street with reception and additional rooms (the two are connected by an underground passageway). We were on the first floor in the building with reception. Even though this building is behind the other building, it is angled in a way that still affords a lake view. The Eden has a wonderful location on the lake, next to a lakeside park and promenade.
The service is exceptional. Reception, housekeeping, restaurant staff were great. Our last morning the breakfast service was off, but otherwise it was true 5-star service.
The facility and rooms are very clean.
The location is good. It is around the lake from the main part of town, a 3-5 minute drive, probably 15 minute walk, but right on the lake with fabulous views.
Nice indoor pool, sauna and steam room.
The decor looks very Versace during the heavy cocaine years. This place really needs to be redecorated.
It has a spa, but it doesn't seem to be staffed. I tried to get a massage and was told they were fully booked by one staff member, and told by another that the lady (one lady!) who does massages was out due to a surgery.
Instead of fluffy comforters on the beds they had limp blankets and sheets. Also, the sheets seemed cheap, definitely not the crisp cotton you might expect in a Swiss hotel.
I really debated between a 3 or 4 rating. The service and location are the strong points of this hotel. The decor is past its prime, but the rooms were very clean. I would recommed the Eden, but with those caveats.
- Official Description (provided by the hotel):
- The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more less
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- Also Known As:
- Grand Hotel Lugano