I am amazed by some of the good reviews that this hotel has received in Trip advisor.
I have been staying at this hotel for ten years now as it is a hotel I have to use through business and I stay several times every year yet every time I arrive there they ask me whether this is my first time staying with the hotel! Then usually they are unable to find my booking or have the number of nights wrong and even when I show them my e mail reservation they will still claim they had not got the booking, particularly the older man who mans reception.
The rooms on the city side are decorated in bizarre silver/snakeskiin style and even though the lake side rooms are more peacesful they are still not furnished to 5 star standards. Though most of their guests seem to be english speaking they only have CNN and BBC World as English TV channels and no radio channels. In summer it is possible to sit outside and enjoy the beautiful lake views (and there is no doubt that the hotel is in a wonderful location) but in winter there is no general lounge areas for guests to enjoy, only at reception and the rather seedy bar.
Staff are singularly unhelpful and often rude except for Giorgio who seems to look after the pool area and Linda, the really great masseuse.
Breakfast is good and served in a room which again has fabulous views but otherwise the food is average and greatly overpriced. If you are ordering room service it is not possible to get just a glass of wine, only a bottle....incredible.
If you can, avoid this hotel and if you have a little more money or the choice try its sister hotel, the Splendide, which also overlooks the lake and is a world apart from the Eden in terms of surroundings and staff
- Official Description (provided by the hotel):
- The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz and Cheap Tickets so you can book your Grand Hotel Eden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Hotel Lugano