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“The staff were outstanding” 5 of 5 stars
Review of Hotel International au Lac

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Hotel International au Lac
Ranked #8 of 45 Hotels in Lugano
Certificate of Excellence
London, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The staff were outstanding”
5 of 5 stars Reviewed July 11, 2013

This older hotel is centrally-located along the lakeshore and has large, clean renovated rooms, all with new and quiet air conditioning and new baths. The hotel has a refreshing pool in a lovely back garden with games tables and a giant chessboard on the patio. The best thing about this affordable hotel is the staff -- extraordinarily helpful and friendly. Perhaps it stems from the fact that it is still family-owned and the culture is one of service and attention to detail. I would like to make a special mention of Pasquale -- what a happy man who loves to help -- thank you so much, Pasquale!

Room Tip: My room was 463 on the south side and was large, sunny and quiet.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BFL55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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371 reviews from our community

Traveler rating
    157
    150
    46
    13
    5
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sweden
Level Contributor
3 reviews
4 of 5 stars Reviewed July 9, 2013

We stayed 2 days on our trip around the lakes and had booked it based on reviews and it fullt fulfilled our expactations. Cental and a nice view by the lake. We were lucy as we came during the jazzfestival i july. The hotel is old and the interior is very nice. Good breakfast and a beautifull garden and poolarea.
In all a hit!!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Jan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herefordshire England
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 13, 2013

My husband and I spent 9 nights in this wonderful old hotel-we upgraded to a front room with lake views- we were on the 4th floor with 2 balconies and the views were stunning. The hotel is very elegant with very clean and comfortable furnishings, a lovely bar on the first floor- and free Internet access-always a bonus! The breakfasts were good with lots of choice and the waiters were very attentive at all times. The only issues were an old air con in the bedroom which was not very effective and the daily menus in the lifts which only appeared in Italian-not very helpful to see at a glance what was on offer. Very convenient for walking to both the the funicular for the railway station and also into the old centre of town for all the restaurants and bars. A good central position for all the attractions and trips- we would definitely stay there again.

Room Tip: Pay the extra and upgrade for a front lake view room towards the 3rd or 4th floor.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Queenswood18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 12, 2013

Highly recommend this hotel for it's great location and reasonable rates. The breakfast is fantastic and the bar is very nice for either inside or a balcony drink with free wi/fi at the bar. I would return to this hotel again when in Lugano.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LenPoirier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
122 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 25, 2013

This very old hotel is not really on the lake, it is a full block back and separated from the water by a busy and rather noisy road (which quietened right down come sleep time, thank heavens) and by a recycling 'depot'. Our room, 337, did have a lake view, but as the hotel is partly built out on the lake side, I'd suggest you take care in your room choice if the view matters to you. Access to the town centre is good, however.

The room seems to have been renovated 20-30 years ago and was very short of power points for recharging. It had a large and fairly comfortable bed and the bedside lights were good for reading. The air circulation was eccentric - it took over 20 minutes to kick in and in the meantime showed no sign of having been turned on.

The bathroom was all 'wake-you-up' black and white spots and the curtained shower in the bath was only loosely attached and placed way too low on the wall (I am not tall either).

Wifi was strong and free in the bar/lobby area but there was a fee for wifi in your room. Breakfast was OK.

There was one thing we found oddly disturbing, although I'm sure it was well intentioned. While we were all out to dinner, our rooms had been entered and survey forms left on our beds. And napkins saying "Good night / Buona Notte" on one edge (and "Good Morning / Buongiorno" on the other edge) had been placed on the floor next to the beds. It felt a bit creepy, don't know why.

A pleasant stay but, like so much of Switzerland, not very good value. Could use some investment to keep competitive.

Room Tip: Watch out for room location if you expect an actual lake view.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Yaggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billingshurst, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 23, 2013

We were so impressed with this hotel on our first visit that when we decided to go back to Lugano
we went back there. The hotel is well placed next to the lake and close to shops. Nothing has changed the staff are exceedingly helpful. The rooms are spacious and kept beautifully clean. We went half board so ate in the restaurant every evening the meals were excellent and if you did not like the main course or dessert you were offered a choice. The restaurant staff went out of their way to be helpful. The views from our room were stunning. We will definetly go back to this hotel when we holiday again at Lugano.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 21, 2013

A modern hotel with good facilities and lovely bathroom! Nice size room. Reasonably friendly staff. Internet surfers note that free wi fi is available but has very poor coverage - it did not work in our room. It is some distance from the station (if thats important to you) - we took a taxi but you could use the furnicular and then a bus/walk.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Chickoo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel International au Lac

Property: Hotel International au Lac
Address: via Nassa 68 | Piazza Luini, Lugano 6900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Lugano
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel International au Lac 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Prime location in the old-town quarter and shopping district of the city centre and on the lake-promenade.Historical Downtown Hotel with extended facilities such as private garage parking, lobby-bar, garden with swimming-pool and WiFi Internet. A variety of restaurants, pizzerias and typical bars are located close to the hotel. ... more   less 
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Also Known As:
International Au Lac Lugano
International Au Lac Hotel

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