This hotel is not a a 3 * . Rooms have outdated old furniture , windows are very dirty , have old metal shutters , carpet is old . This hotel needs desperately a remodel . It does have a terrific location , provides parking and could have potential but it needs a lot of improvements .
Breakfast is the worst we have seen in Switzerland , it is not a rich buffet which The hotel claims to have . there is not even a piece of fruit, just packaged foods , some yogurt & cereal . Service is very depressing . You can expect this maybe when you book a 1 * hotel with a much lower price . We were charged too much . Our stay in Lugano was just a big disappointment .
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