we stayed here during the summer -- it was hot and humid in Lugano, and the room that we stayed in this hotel did not have air conditioning. During the daytime, the window shutters need to be closed to keep the sun out, and it was still hot in the room. Since the negatives have been thoroughly commented by others (I agree with the comment about the poor wifi and the not so impressive breakfast), I would also comment that the dinner at the restaurant was quite good, especially the Italian entrees. The room was clean.
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