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Review of Kiki House

Private balcony
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Private balcony
Al fresco dining Living room
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Private balcony
Al fresco dining
Living room
Sleeping sofa in the living room
Dining area
Living room
Dining set
Dishwasher available
Double bed
Double bed
Bathroom with a tub
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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Lugano, Canton of Ticino, Swiss Alps

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Singapore, Singapore
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Not as good as it looks”
Reviewed June 5, 2018 for a stay in May 2018

The first shock was to discover that there was no car parking available, which was a serious setback to our plans. We booked because this place was described as having "public parking". It turned out that there was free parking available in certain parking bays on the street at night. During the day, free parking was available for only one hour at a time. The nearest paid-for car park had a limit of three hours. Other paid-for parking was well beyond walking distance. It was therefore not possible to leave our rented car and go out for the day.
The flat itself has seen better days, as it was rather grimy and run-down, especially in the rather sordid bathroom. The sofa-bed was not in useable condition as a bed, although as a sofa it was acceptable. There is a washing machine in the basement, which works with a card which we had to ask the agent to supply, but there is no dryer - just a clothes-hanging area in another dark basement room.
Another drawback is that renters have to collect the key during working hours from the letting-agent in another part of town, in an area with no car parking permitted. The keys have to be returned to the same place afterwards.
Don't say you haven't been warned!

Your age range 65+
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 25, 2018
Hello, Thank you for writing to us about your recent stay in Kiki House.
I am sorry that you had such a parking issue, but we described the property as having "public car parking". This means it is not private parking and that you have to park in the public car parking areas. If the home had its own space, we would have listed it has "private parking. I am sorry if you were confused about this. When you stay in the city, there are more restrictions, which is expected in a city like Lugano. In the arrival information, it clearly says you need to collect the keys from our office and you can arrive any time of night. On the 1st page of the instructions it clearly shows you what to do if you arrive when our office is closed. You just get the keys from our mailbox. Again, we are sorry you didn't see this written. We hope you still enjoyed the area and have taken home some happy memories of Lugano. Thank you for staying and we wish you all the best, HHH
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yana A
Almaty, Kazakhstan
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 26, 2017 for a stay in August 2017

Nice apartment with perfect location - 5 minutes to the Lido and 2 minutes to the bus stop and funicular to Monte Bre.
The only minus is that we expected 4 comfortable sleeping places. Double bed in the bedroom is good, but sofa in the hall isn't comfortable to sleep at all. Everything else is ok and corresponds to the description.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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