probably most miserable face of a waitress I've ever seen. we were there with two friends who arrived before us but they only had drinks (plainly a reason for irritation of the personnel). upon getting there, the boss told us, for customers "who had not reserved", we could only order from one particular part (the expensive one) of the menu. the salads were salad and the pizzas were mediocre (normally an insult in ticino). when the food arrived, my friend used the occasion to order another beer, whereupon the waitress simply told him to "wait". in the meantime she went to serve newly arrived customers with food, wine and all. my friend tried several times to order a beer, later resorting to trying to get the manager's attention who blatantly ignored him, until at some point raising a hand ("wait") to confirm the waitresses attitude - even though he stood there doing nothing and the restaurant was not nearly full. when we ordered the bill twenty minutes later everything went really fast. the waitress remembered my friend had wanted to order a drink...but we declined. I cannot remember when I last left zero tip.
management obviously has no clue what they are doing here - it's a miracle they still exist, but hey, it's on the piazza grande. who needs manners or quality if you have this venue. we should have bought a frozen pizza at the local supermarket instead. frankly, this is a really, really poor place and we recommend you go anywhere else, because clearly contrada don't need you anyway.
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