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Reviewed August 6, 2013

I read the previous reviews and I fail to understand where you guys found this superb service you are talking about. This is not our first Kempinski experience and I can definitely say that the service is fine but not more than that. It started from check-in when we booked deluxe room and during check in we requested to have a room with a balcony. Both receptionists told us after a long search that they do not have a room with balcony available. We were shown to a room that we didnt like and requested to check if they had a room on the other side for a better view. We were then accompanied to another room that had a balcony. The receptionist who showed us the room was obviously embarrassed to realize they made a terrible mistake earlier. Late on, the hotel hosted the Tesla car representatives during our stay and we asked the lady at the reception of the hotel to help us with booking a test drive.She said it has nothing to do with the hotel and that we should try to contact them alone. It continued with extrmely slow service during dinner at the La Saisons restaurant (the only one open during our stay) and the same not efficient service during breakfast. These may be small things but they add up to a very average experience and to disappointment of this kind of hotel. I gave it "average" and not "poor" rating since the hotel itself is nice and breakfast is tasty. By the way, the hotel is not equipped for the summer and rooms are very hot.

  • Stayed: August 2013, traveled as a couple
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3  Thank barbarolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kempinski M, General Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this reviewResponded August 12, 2013

Dear guest,

Thank you very much for your constructive feedback.

Your comment shows clearly where we have to make improvements. I shared your comments within my team and we assure that they will be able to provide better assistance and knowledge in the future. I would like to take this opportunity to apologize for the unpleasant experience.

I thank you again for posting your comment, and hope to welcome you again

Yours sincerely,
Carla Lopes
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Had a wonderful 4 days at this superb hotel, where the rooms and spacious and elegant, the food excellent and the staff superb. Whenever we had a question, one of the concierges was there with helpful answers. A fantastic hotel in a stunning location

  • Stayed: August 2013, traveled with family
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1  Thank Andy_Kerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

I have been to the mountains many times in the winter ,but had no idea how beautiful the Kempinski grand hotel could be in summer
The concierge arranged some unforgettable trips for us into the mountain restaurants ,the spa and pool area were lovely to come back to after a lovely day. In the mountains ,the wild flowers were
Every where .
Our breakfast was excellent ,the staff very helpful,nothing was too much trouble ,When we retired
After a lovely dinner to our lovely room,with the most comfortable bed with crisp white sheets,
Our day was complete Now I can't wait to go back in the winter time to see this wonderful hotel in the snow

  • Stayed: July 2013, traveled as a couple
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Thank Linbar2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Probably the best quality staff I've ever come across - & I've been to quite a few 5 star hotels! Very friendly people who all go out of their way to help you. Christoph in Reservations, Max in the cigar room, & everyone else from front desk & concierge to spa & restaurant. Well done guys!

  • Stayed: June 2013, traveled as a couple
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1  Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

Impressive hotel with spacious rooms and a friendly staff. Our room had a nice view of the mountains. You are within walking distance of nearly all of St. Moritz. Without a doubt, the best breakfast buffet spread in all of Switzerland. Expensive but good food in restaurant for dinner. The fitness center is excellent.

  • Stayed: June 2013, traveled as a couple
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Thank greg h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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