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“The Heart of The Winter Sports Scene”
4 of 5 bubbles Review of Hotel Steffani

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Hotel Steffani
Ranked #17 of 33 Hotels in St. Moritz
Certificate of Excellence
London, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The Heart of The Winter Sports Scene”
4 of 5 bubbles Reviewed February 2, 2014

If you want to experience the fur-lined cash-flashing world of the oligarchs on holiday, go to one of the palaces down by the lake. This hotel is for the genuine winter sportsmen and women, with tobogganists and Cresta runners equalling skiers in number - and with some snow polo players thrown in at the right time of the year. The bar in the evening is heaving with blazers and regimental or club ties, as well as with woolly jumpers and plus fours. The piano has been known to accompany celebratory "choirs" well into the early hours.
It is a hotel that makes its guests feel very welcome. A minibus is waiting at the railway station on your stepping off the Glacier Express, and if (mistakenly) you didn't make full use of the dining car, there is a very generous supply of Swiss chocs available on arrival at the hotel reception, together with a gratis drink at the bar.
The service is unobtrusive and very efficient. The Maitre D in the grill room is smooth, un-phased and probably sought after by most competitor hotels in St M. He gets the the place a star on his own.
The spa area is clean and well appointed. The sauna and steam rooms are a decent size, as is the pool.
Residents are generally fed in the grill room. The breakfast buffet is ample if fairly run of the mill, but the evening meals are excellent. Further choice (at an additional cost) is available in the other restaurants, but is probably not worth it when compared to the menu du jour. The wine list is reasonable and fairly priced given the location.
The bedrooms are clean and comfortable, although probably not the hotel's strongest point - possibly a few years behind the times in terms of decoration and amenity. The same could be said about some of the common parts - they are perfectly OK, but could do with bit of a re-vamp.
The hotel owners are constantly in attendance and ensuring that their staff look after their guests - which they do without exception. And any problems get sorted quickly and with a minimum of fuss. You feel that you have been looked after in a very Swiss way.

Room Tip: Try to get a front room on a high floor.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheGrubmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
156 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed January 15, 2014 via mobile

Steffani is a family hotel and its run by the family's rules. Although the customer isn't always right, the family is committed to providing the customer with a high level of service on set terms. Be aware that unlike a US chain hotel, there's not a lot of budging or compromise if a guest has a "misunderstanding," as some reviewers report. Were it not for the periodic negative reviews caused by their lack of flexibility, Steffani would rate near the very top on Trip Advisor for St Moritz.

I spent a week over New Years at the Steffani, 2013/2014. The charge was 700 Swiss Francs, mostly paid in advance, for one week and included an American plan half board of breakfast and dinner. This is the high season, when the town is saturated with global illuminati and billionaires abound. I was led to believe it is a veritable bargain compared to the Klum and the Palace. I priced the Radisson at 2000 CHF per week during the same period.

If you have any interest in the Cresta Run, this is your place. Every evening, video highlights of the days sled runs are played on a monitor in the bar to a massive contingent of English Cresta members and friends. It's lots of fun even if you are a mere skier.

We selected an upgraded or deluxe category and were given a more than adequate room on the front of the hotel, with balcony. The breakfast buffet was pretty standard, while the dinners were excellent. If you eat veal, I highly recommend anything on offer. Beverages of any type other than tea and filter coffee are extra and the nicely prepared omelets at breakfast will cost you a small supplement, though scrambled and soft boiled are complimentary.

Unless it's the heart of the season, you aren't starved for choices. The Steffani is on a small roundabout in the center of the Dorf (village), across from the Hauser and opposite and uphill from the Schweizerhaus. The Crystal, and several other hotels, are literally within a stones throw.

The ambience and amenities vary from neighbor to neighbor. Though not in any sense downmarket, the Hauser is the least formal of these three, while the Schweizerhaus is the largest and has expansive public spaces, elegant by the standards prevailing everywhere but St Moritz.

I gave Steffani 4 stars, and would stay there again. I would have given them 5 stars if they'd been a little more flexible regarding the New Years dinner. After we booked and after we arrived, they decided on a supplement of about 140CHF for hotel guests to attend, above the 40CHF credit that guests got for their daily dinner. Since I wasn't interested in paying the 140CHF each, I asked for the 40CHF credit on my bill, since they had plenty of outside takers for the seats. They chose resell our seats for 180CHF to outsiders, pocket the 40CHF from us and direct me to the fine print when I grumbled. I thought the fine print was ambiguous, but they didn't.

The highly competent staff could not be nicer. The Maître D' at dinner time is a fluent English speaking veteran of decades on the Holland America cruise line, around the world including Alaska. You couldn't find someone more professional, as well as being delightful to talk with about his experiences. The younger staff were friendly and invariably helpful. The highly attentive and friendly owners of the hotel are on the prowl, day and night, and seemingly live onsite.

Stayed January 2014
Helpful?
2 Thank Dane94306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 12, 2014

We stayed for a week in early January, booked as part of an Inghams package holiday which included a free 6-day ski pass. On arrival in St Moritz it was snowing heavily.We were greeted on the railway station platform by a porter from the hotel and taken with our luggage by minivan to the hotel where the Reception staff immediately made us feel very welcome. Our room was quite simply furnished, but very reasonably sized, with more than adequate wardrobe space, was warm and the beds were extremely comfortable. The en-suite bathroom was very nice with a good sized bath (essential for relaxing after a day's skiing) and shower. The hotel has a lovely spa area with a swimming pool, sauna and steam room. The TV showed the BBC World Service and there was free wifi, so we could keep in touch with the news and with our friends at home.
Access to the ski storage facility is from outside the main hotel building, but this was not a problem as we were informed right away that we could wear our ski boots to come and go from our room - there was even an individual ski-boot tray just outside our room where the boots could be left overnight.
The hotel was not very busy, but every evening the chaps who had been storming down the Cresta Run earlier in the day would congregate in the Stubli Bar in the hotel and watch DVDs of themselves on the large TV screen there, creating quite an atmosphere as they relived the thrills and spills of the day's racing. The upstairs dining/breakfast room has very large windows which overlook the main square and give great views of the comings and goings of the people and traffic who throng this busy intersection.
We thought this hotel was superb - the facilities are very good, but its outstanding features are the staff and the food. Everyone in the hotel with whom we came into contact was extremely pleasant, courteous, professional and helpful. Special mention has to be made of the restaurant and the excellent food. There is a very extensive buffet breakfast with hot and cold choices. We had booked a half-board package and had dinner in the Stuva Grill upstairs rather than the Blue Rabbit Restaurant downstairs but did not at all feel we had missed out. Dinner included 5 courses with choices and the food was of very high quality, varied and imaginatively presented.
I also have to draw attention to the rather larger-than-life owner (a fellow member of the Scottish Ski Club!) who was in the hotel every day, chatting to the guests and making sure that everyone was happy with their stay. I would recommend this hotel very highly and would stay there again without hesitation.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashford, United Kingdom
Level Contributor
131 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed January 10, 2014

A characterful hotel with an amazing hotelier. I don't think I've been made so welcome anywhere in the world! The TVs may not be flatscreen but this is a small detail that shouldn't detract from an historic hotel in the heart of St Moritz...that has good WiFi. Food, bar and customer-care were excellent even by St Moritz standards. Room was a tad warm but was easily sorted by an eco-unfriendly opening of the window. In short, an excellent experience.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jock M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 19, 2013

A two night stay at a quiet time for the hotel, when the grill room was closed but we were upgraded to a superior bedroom with balcony at the front of the hotel which was much appreciated. The view from the balcony across to the mountains was wonderful.
The reception staff were most helpful and welcoming, the room was tastefully appointed and decorated and special mention must be made of the beautiful quality of the bed linen. A real luxury!
We ate both nights in the Bleu Lapin restaurant in the hotel, which was busy with locals as well as visitors and were very impressed with the quality of the food. Breakfast also taken in the restaurant was of excellent quality and variety.
St. Moritz is beautiful, if frightfully expensive!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nomads2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
172 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed November 25, 2013

We have stayed now three times in a row at the Hotel Steffani. THe rooms are nice but not to the most modern standard with old TV. Also the bathrooms are nice but somehow a little bit dated. The Spa is fantastic and has a super pool as well as a ver nice sauna. The service is very friendly and the bars are fun. If you have a room to the main square it can get loud at night. We would stay there again. It has a nice kids room with a ping pong table.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amaya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamabad, Pakistan
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 14, 2013

My friend, daughter and myself had a delicious lunch at the restaurant. Food was good and the service too. The waiter was very obliging when my friend Nigar asked for suggestions.We would have liked to sit outdoors but it was drizzling that day so we sat indoors. The ladies room was very clean and well equipped.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank YasminKemal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Steffani

Property: Hotel Steffani
Address: Sonnenplatz 1, St. Moritz 7500, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Ski-In / Ski-Out Hotel in St. Moritz
#11 Spa Hotel in St. Moritz
#12 Luxury Hotel in St. Moritz
#16 Romantic Hotel in St. Moritz
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Steffani 4*
Number of rooms: 65
Official Description (provided by the hotel):
Built in 1869, The Steffani is a traditional, family-owned and run boutique hotel located in the heart of St. Moritz. The Märky family runs The Steffani in the 4th generation and welcomes you in their home 365 days a year. The hotel features a spa centre including a swimming pool, as well as three bars and three fine restaurants, such as the famous "Lapin Bleu", which is St.Moritz first and oldest Restaurant. ... more   less 
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Also Known As:
Best Western St. Moritz
Steffani Hotel St Moritz

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