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“Great hotel in an excellent location”
Review of Crystal Hotel

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Crystal Hotel
Ranked #11 of 33 Hotels in St. Moritz
Certificate of Excellence
Reviewed August 17, 2014

Our family stayed one night before boarding the Bernina Express for Italy. From the time we pulled up after a long day's drive until leaving the next day, we found all the staff very friendly and accommodating. The room had plenty of space for the 3 of us. The complimentary mini bar was a welcomed surprise! The hotel is located about 3 blocks from the train station and just around the corner from shopping and restaurants.

  • Stayed: August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank langleybott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moritz7500, Manager at Crystal Hotel, responded to this reviewResponded August 20, 2014

We are delighted to see that you rated our hotel very well and that you enjoyed your stay with us. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.

We would like to thank you for having chosen the Crystal Hotel and we are already looking forward to your next stay with us.

Best regards

Marc A. Kilchenmann
General Manager

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113 - 119 of 323 reviews

Reviewed July 1, 2014

All things are relative, but that is the point of reviews. We stayed in six hotels (almost all four star) in three countries on our recent trip and this one was the only disappointment. The hotel is plenty "nice" but the mattress was rock-hard to the point it interfered with my sleep and I even asked the front desk if they could offer something like an extra comforter to soften the blow. The bed didn't feel any different on the second night. The comforters are too warm for summer. There was only one very thin pillow for each of us. We called to request a second one just before bed the first night because it hadn't even dawned on us to count pillows in a 4-star hotel. The internet service was almost non-existent. We literally had to take turns standing at the furthest corner of the walk-in closet to eek out a single "bar" from the wifi. Breakfast was fine, with variable degrees of service. The first morning we wanted to sit at a table different from the one to which we were directed. We were basically forbidden from doing so; yet, shortly thereafter, another couple occupied the very same alternative table. The downstairs fitness facility was the one standout of the hotel. It includes a significant variety of exercise equipment as well as sauna, steam room, relaxation chamber, and aromatherapy showers.

  • Stayed: June 2014, traveled as a couple
    • Value
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Thank terzlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne U, Manager at Crystal Hotel, responded to this reviewResponded July 8, 2014

Dear Sir/ Madam

We appreciate your comment regarding your stay at the Crystal Hotel and would like to answer you as follows:

Our mattresses are in very good conditions and other guests mentioned that they slept very well. An extra comforter or pillow can be ordered from our housekeeper and we do offer a pillow menu on request. Our comforters are selected according to our weather conditions, as even in summer it can be cooler on 1856 meters above sea level.

As our free WiFi is highly requested, we have to improve our connection within the hotel in the near future. The planning is going on as we will finish the work until wintertime. For our Wellfit we are also planning a fully renovation in the near future.

During the last weeks we welcomed smaller groups at the hotel. We regret that you were not able to choose your favourit table for Breakfast.

It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service for all our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

Together with a friend, I stayed two nights at this perfectly located small Leading Hotel of the World. You feel very welcome from the moment you enter the door. The receptionists, the waiters at restaurant Grissoni, the drivers, but also the fantastic massage therapists and beauticians, they all make you feel at home. They go at great length to accommodate for an appointment at the wellness center, although they were fully booked, and also re-arranged the breakfast slot, so we all could eat prior to a local sport event. The restaurant serves a decent breakfast and dinner includes tasty dishes with a nice wine card. The ski-room is spacious and so is the fitness room and the spa. The Swiss style rooms may feel like a small chalet, but are very clean and neat. Bring conditioner for your hair if you need it! Walking distance to all the jobs and skibus less than 10 meters walk. Enjoy your stay, will not regret!

Stayed: March 2014, traveled with friends
1  Thank Simone C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2014 via mobile

We stayed in Hotel Crystal as part of a long ski weekend. The staffs at the front desk are very friendly and the services are efficient. The hotel is very centrally located, only a couple of minutes walk to the ski lift. It is in the pedestrian bit of the town, with many fancy shops to its close proximity.

One of the greatest advantage of staying at this hotel is that it offers a discounted rates for ski passes if staying for two nights or more, where we paid chf 25 each for one day ski. It would be useful if the hotel actually advised the customer upon arriving, as we only stumbled across the deal when we decided to buy the pass directly from the hotel.

Hotel room is clean and cosy, albeit a little bit small. Complimentary mini bar is included in the room charge, which is a very nice touch.

The hotel has an excellent restaurant attached to it and the piano bar is also very nice and buzzing.

Overall it is a great hotel, and I would not hesitate to return.

Stayed: February 2014, traveled as a couple
Thank whateasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne U, Manager at Crystal Hotel, responded to this reviewResponded March 10, 2014

We are delighted to see that you rated our hotel very well and that you enjoyed your stay with us. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.

We would like to thank you again for having chosen the Crystal Hotel, our team and I are already looking forward to your next stay with us.

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Reviewed March 3, 2014

We stayed at this hotel during a ski vacation in February. Lovely staff, breakfast and ski room. My only complaint would be that the rooms are very small and the rooms are extremely hot at night even with the door wide open. Perhaps other rooms are larger? If heat doesn't bother you, I would strongly recommend this hotel because it was truly lovely.

Room Tip: Choose a large room with a large window to combat the heat
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  • Stayed: February 2014, traveled as a couple
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1  Thank DebraCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne U, Manager at Crystal Hotel, responded to this reviewResponded March 10, 2014

We are delighted to see that you rated our hotel very well and that you enjoyed your stay with us. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.
It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service.
We would like to thank you again for having chosen the Crystal Hotel, our team and I are already looking forward to your next stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

Loved this hotel for my weeks stay in St Moritz. We originally booked for 3 nights and extended it to 7. Rooms are very comfortable with nightly turndown service. Breakfast was included in our stay and was amazing. The General manager of the hotel was outstanding he went out of his way personally to ensure our stay was memorable. The bar staff were amazing they were always there to help with drink recommendations and made our stay enjoyable. Great piano player and singer most nights too. Do not look anywhere else this is the place to stay. A 2 min walk to ski lift and hire shop. So blessed to have stayed at this hotel.

Room Tip: All rooms were good
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  • Stayed: December 2013, traveled with family
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2  Thank FiveStarTraveller4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

Stayed 3 nights during Christmas, seamless stay. 5 min walk to slopes, right on the city center, great restaurant and cozy lobby, rooms are well decorated with that "alps atmosphere". WOuld stay again.
Call out to the GM, a gentleman.

  • Stayed: December 2013, traveled with family
    • Value
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Thank pjn311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Hotel

Address: Traunter Plazzas, Via 1, St. Moritz 7500, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#8 Family Hotel in St. Moritz
#8 Business Hotel in St. Moritz
#8 Luxury Hotel in St. Moritz
#9 Spa Hotel in St. Moritz
#15 Romantic Hotel in St. Moritz
Price Range: $180 - $724 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crystal Hotel 4.5*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel built in 1962 & re-opened in December, 1997 after $10 million renovation -1 km from train station & 7 km from airport. ... more   less 
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Also Known As:
Crystal Hotel St Moritz
Crystal St Moritz

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