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“A luxurious hotel with exceptional service.”

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Carlton Hotel St. Moritz
Ranked #6 of 33 Hotels in St. Moritz
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A luxurious hotel with exceptional service.”
Reviewed March 22, 2013

A luxurious hotel that provides an exceptional service. The suite was modern, luxurious and beautiful with a butler service at your disposal. Extensive spa and pool area to enjoy after a long day on the slopes. The Romanoff restaurant food and service is simply amazing. Complimentary shuttle service to the Corviglia mountain railway. Very friendly and helpful staff. All round a superb and luxurious winter ski holiday.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MightyBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHStMoritz, Manager at Carlton Hotel St. Moritz, responded to this review, February 5, 2014
Dear Dazeyhazey

We thank you very much for your outstanding feedback and looking forward to welcome you soon back. Maybe with an event in our Empire Ball Room, which stands out by virtue of its unique atmosphere and stunning views of the lake of St. Moritz and the Engadine mountainscape.

Kind regards

Dominic Bachofen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Stockholm, Sweden
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 21, 2013

this is the 2nd time i stay in this hotel and i am so amazed of the level of service. It is just so nice to see so many professional and friendly crew. The price is not the cheapest but you can not find cheap hotel in St Moritz any way.
The breakfast is great but the food at Romanov restaurant is pretty boring:-(

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Watchyouout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2013

The Carlton has the perfect location with an amazing view of the lake, quiet area and yet only a short walk to the center of town. Rooms, Spa and restaurant are fantastic. All the little details and comfort have been thought after (hot towels in the spa, personalised business cards in the room...). The service has been exceptional too; warm, friendly and highly professional.
An excellent value for that amount of luxury and care.

I happened to have had an accident during my stay requiring 2 nights spent in hospital - I couldn't have wished for better help & support from the hotel (they looked after my luggages and sent them home, offered extra time, transportation, they even sent me flowers while in hospital!).

Really the best hotel I ever stayed in.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 11, 2013

This hotel has one of the best services i have experienced.

Restaurants: Especially the Romanoff restaurant team belongs to the world class star team. Polite, qualified, experienced these are the three words that can describe this team shortly. The dinner menu has potential to be a 3 star Michelin menu. We have dined also at Badrutt Hotel and we were shocked by the quality of the service and also of the food there. Romanoff at Carlton was much better. In Romanoff restaurant you have to wear a jacket for the dinner. Tie is not necessary. For the breakfast you can wear less formal cloth.

There is also another restaurant Da Vittorio – run this winter by michelin star chefs. The dinner was more than delicious. Top of the top. On the other side i must confess that the waiters are on a higher level in Romanoff. But on the other site Da Vittoria is less formal.

Ski Rental: it is very convenient to rent the ski in the hotel directly. The manager there is very customer friendly and takes time to give you recommendations. The ski you can leave at the Corviglia station and thats very convenient. They have lockers for your shoes there also on the hill so after skiing you can stay in town if you want and have a drink or little shopping before going back to hotel.

Transfers: you will be picked up by a Mercedes Benz by your arrival with train. The driver was waiting for us at the train platform and helped with the luggage. Top service.
Spa: whirlpool nice – with warm water. The swimming pool was nice but the water could be warmer.

Room and location: very spacious and very modern. More modern than expected. Every room has an excellent view on the lake. It has the best location – it is more close to the city center than expected. It is just 5 minutes walking to the city center with many shops, bars and restaurants. It is actually in the center, but in the more quite part. You cannot wish more for your winter holiday here.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kompanek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
76 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 31, 2013

What an experience! The suite-only hotel is blessed with the best location (or at least the best views) in St. Moritz. A short stroll to the village, ok, but then again you benefit from full privacy in the nicest lounge of all 5-star hotels in St. Moritz, a spa which is very spacious on three floors, and wonderfully appointed hotel suites with all you can ask for. The butler & free limousine service within the village are further plus to make this the destination of choice in Oberengadin.

Room Tip: Different color schemes of rooms - from rather "loud" and to elegant and bohemian. Inquire...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michael_zrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2013

There was actually nothing one can fault. Everything met or exceeded expectation. The hotel condition is excellenet, the staff are extremely helpful, and everthing else was just perfect. I have never stayed at its competitors in St Moritz but having stayed at the Carlton once I wouldnt think twice about staying there again on my next visit

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
3 Thank jim066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern, Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 26, 2013

We stayed at many other hotels in St Moritz before, but the Carlton is the most beautiful place to stay at!! Excellent service, friendly and helpful staff at the Concierge / front desk!! Beautiful spacious rooms with a breathtaking view to St Moritz lake and the mountains! Thank you very much for this unforgettable stay and we assure you that we will be back at the Carlton very soon!!

Wir waren schon in vielen anderen Hotels in St. Moritz, aber das Carlton ist mit Abstand das beste Hotel in dieser Region!! Ausgezeichneter Service, freundliche und hilfreiche Mitarbeiter an der Rezeption und Concierge! Wunderschöne und grosse Zimmer mit Balkon und Blick auf St. Moritz, See und die Region! Vielen Dank für den wunderbaren Aufenthalt!! Wir kommen bald wieder zurück.

Room Tip: All rooms are south facing and have a beautiful view to the lake, St Moritz and the mountains!
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank diecoste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel St. Moritz

Property: Carlton Hotel St. Moritz
Address: Via Johannes Badrutt 11, St. Moritz 7500, Switzerland (Formerly Carlton Hotel)
Location: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in St. Moritz
#2 Romantic Hotel in St. Moritz
#3 Ski-In / Ski-Out Hotel in St. Moritz
#5 Spa Hotel in St. Moritz
#5 Luxury Hotel in St. Moritz
#6 Family Hotel in St. Moritz
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Carlton Hotel St. Moritz 5*
Number of rooms: 60
Official Description (provided by the hotel):
The Carlton Hotel St. Moritz represents a new dimension of self-assured luxury and boasts captivating views from all its 60 suites and junior suites. The location on the sun-soaked plateau above the lake of St. Moritz underscores the quirky and enduring spirit of the Carlton. The complete refurbishment brought to the fore the historical values of the property initially built in 1913, adding a modern, contemporary re-interpretation. The hotel owes its incomparable note to the unconventional style and colour palette. The high-standard of relaxed informality combines with authentic warm hospitality to create a lastingly memorable stay, one that guarantees complete privacy. The Romanoff Restaurant with fine authentic Swiss cuisine and the Italian gourmet restaurant 'Da Vittorio - St. Moritz' awarded with 1 Michelin star and 18 Gault&Millau Points offer two contrasting yet complementary dining experiences. The Carlton spa is the only facility of its kind in the Engadine, boasting a spacious, unique and elegant infrastructure. The Carlton Hotel St. Moritz is where people come from all over the world to enjoy the pleasures of delightful company or withdraw in peace and quiet. ... more   less 
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Also Known As:
Carlton Hotel St Moritz

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