On checking out, I was asked for my plastic room key-card. I was surprised, as most hotels do not ask for this to be returned. I looked for it, but could not find it, having not thought I would need it again. I was told by the receptionist that I would be charged CHF 20 for the card. As this is not the cheapest hotel, I asked to speak to the manager. She confirmed that I would be charged, as it is an administrative time consuming process to reprogram doors etc. I said this was odd, as other hotels do not seem to have this issue. She then told me if I found the card at a later date, the CHF 20 would be refunded. Which makes no sense at all, because in the meantime the "reprogramming" would have been done. I told her that I would have to give a poor review on tripadvisor, to which she replied " that is your right". Given that I had also informed reception the night before that the room (207) was noisy - it sounded like a machine room was right behind the headboard, and that the sauna was not working, the hotel really needs to look at how it treats people it is, after all, getting its business from. This penny-pinching, arrogant customer service institution does not deserve a good rating.
- Official Description (provided by the hotel):
- The Morosani Schweizerhof lives. It lies in the heart of Davos and close to mountain railways, shopping facilities, and other attractions. Despite its central location, the Morosani Schweizerhof allows time for relaxation and revitalization. Our sun terrace and balconies provide our guests with a splendid view of the Davos mountains and forests. ... more less
- Reservation Options:
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- Also Known As:
- Morosani Schweizerhof Davos Hotel Davos
- Morosani Schweizerhof Hotel Davos