Reception staff was not flexible at all, not customer oriented and sometimes impolite.
We have requested an extension of the check-out (only until 15:30...) because two guys of our group were sick and they were in the bed with a fever. They replied that it was not possible because the rooms were booked and they had to clean them. After that, we have found the usual sign "Zimmer Frei" outside the hotel. This is only an example to make you understand their kindness; anyway, they showed poor flexibility in other small issues and all of us (30 people) were really fed up with the staff. The only reason to go there is the restaurant. They really have good steak.
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