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“Past glory - undermanaged and underrenovated”

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Steigenberger Grandhotel Belvedere
Ranked #4 of 56 Hotels in Davos
Certificate of Excellence
GreenLeadersGold level
Zurich, Switzerland
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Past glory - undermanaged and underrenovated”
Reviewed March 13, 2013

The Steigenberger is touted as the grand-old lady of hotels in Davos.
Most rooms have a very nice view south onto the Jakobshorn ski area.
It is in the city centre next to the main road.

We were looking for a super-restful stay with our parents, one of whom is in poor health.
So we chose what we thought was the "best" house in Davos.
From Hotelplan, a major Swiss tour operator, we were offered a good deal, only to find out that once you included dinner, the good deal turned into quite an expensive stay. We took it anyway, as we wanted the certainty of good care offered by five stars and the Steigenberger brand.

On our arrival we were informed that this 5* house had overbooked.
Overbooking in a 5* house??

We were sent to a 4*. Which turned out be the newly built Hilton Garden Inn, a great place!

We still had to take our supper at the Steigenberger, but they had closed their main restaurant for a group, so we were shifted downstairs. The food was good.

The next day we tried to check into our rooms. We arrived at 1130, and were left to wait until 1430 in the lobby. We were offered no coffee nor anything else, nor any clue as to when we could get into our rooms.
The director of the hotel was nowhere to be found.
The staff reacted miffed at our questions as to when we could move into our rooms.
My parents needed to retreat to their room, but were left hanging in the lobby.
The staff was fully aware, but took no interest.

When we finally were shown two junior suite rooms, the decoration was predeluvial, at least fifty years old in style, mismatched, with half of the items looking as if they had come from IKEA or a second-hand shop, and the other half from a Victorian retirement home.

One of our rooms stank horribly of heavy smoking.
Upon pointing this out, we were immediately given another room, which had been redecorated recently, and was correct.

Missing items: No ironing board, nor tea or coffee facilities in the rooms at this 5* Steigenberger.
The TV was modest. The lights had no central switch.
The 4* Hilton next door had had all of these items, plus a much younger and more fun crowd.

The WLAN was advertised at 19.- CHF per day, but upon checking was given out for free.

The breakfast buffet was great, but the waiter-delivered coffee service always slow. A couple espresso machines in the breakfast room would have done wonders.

Dinner was pompous. The food itself sometimes great, sometimes barely average.

The hotel left us with a feeling that the juniors were running the place while the real management had left them to play with the old house. There was no inner core to the exercise, things were hit and miss.

This hotel is in dire need of a total revamp. It is not a 5* as the term is understood around the world.

This summer of 2013 they are supposedly renovating - besides overhauling all the antiquated facilities, they will also need to put a much more disciplined and guest-oriented management in place.

If you can, book yourself into the new Hilton Garden Inn, or into the Intercontinental that is under construction.

Room Tip: Go somewhere else, to a newly renovated hotel with a strong management.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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741 reviews from our community

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Traveler tips help you choose the right room.   Room tips (31)
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English first
East Brunswick, New Jersey
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 26, 2013

We thoroughly enjoyed our stay at Steigenberger Belvedere. The staff are extremely friendly and welcoming (and comfortable speaking english, if needed) which makes up for a slight lack of depth of knowledge in some areas. Service was a bit slow at times, but overall no complaints. The decor gives you that European feel while balancing old and new. I've heard there are plans to renovate the hotel in the next year, but I hope they don't get rid of the atmosphere. Our bathroom was already updated and was gorgeous. The hotel is centrally located, easy shuttle for skiing and getting around, but really you can walk just about anywhere you'd want to be. The view from the balcony is a nice bonus.

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank Ryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 22, 2013

We spent 7 nights at this amazing hotel! It was a real pleasure to be there as a guests ! The staff are more then friendly and welcoming.we took half board and it was worthy - very good food and a special design for each portion. a special appreciation To VErena Biederbick - she gave us a a good feeling from the begining throughout the entire holiday . Also we want to thanks Mr. Arthur for his personally attitude !!! . We really really enjoy and looking forward to our next vacation in this hotel at Davos.
Talya,David and Tamir Zvida , ISRAEL

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank talya7510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 16, 2013

The excellent service started when we called the hotel from the railway station on arrival at Davos. The hotel van was prompt, the driver most courteous and the reception helpful and efficient. We stayed five nights during which time the excellent service was maintained. The hotel is centrally located so it was convenient to walk or take a bus to anywhere in Davos. Breakfast was really of good quality- the food variety and taste were outstanding. Here again the staff were wonderful- polite, friendly and efficient. We have been to Davos maybe 10 times before, and this was our best hotel experience. We rarely book through travel agencies and were a bit apprehensive when we did this booking through Tradewinds (Singapore Airlines). But everything turned out perfect.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank roseandsatku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 5, 2013

What an amazing hotel! Everything was just perfect. We had a standard room which was a good size, comfortable bed, pristine bathroom and lovely little balcony with a view of the snow covered town and mountains. The décor of the hotel is European, warm, homely and inviting. I loved the way the lighting changed in the lounge each night to give a different feel to the area. We were half board (good deal on Hotels.com) and the food was very good apart from one night which was a not very tasty Asian night menu.

What made our stay extra special was the service and the attention to detail. From the moment we walked in the hotel we were made very welcome by smiling and accommodating staff. In fact my experience with the service started with emails on a first name basis (Christina and Bettina) who answered promptly and pleasantly to all my questions. I must especially mention Verena the Guest Relations Manager who was always available and extremely helpful. We were also impressed by the hotel Manager who made a point of greeting all the guests individually at breakfast time.

The hotel location is excellent – everywhere we wanted to go was only a short walk away and one evening since it was too cold to walk, the hotel arranged for a driver to take us to the Casino down the road.

Our trip was for my husbands 50th birthday which I mentioned when booking. Well, the hotel was just great and on the day of his birthday, our breakfast table was decorated with candle, card and streamers, and the waitress brought my husband a surprise cake with sparklers! Plus just before we left, Verena presented my husband a small bouquet of red roses.

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank YaelKTelAviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed January 25, 2013

We spent 8 nights at this amazing hotel and it was an absolute highlight of trip through Switzerland. We cannot fault anything at all with this hotel.

The staff are incredibly friendly.
The rooms are beautiful
The breakfast perfect
The grounds are stunning
The pool area is lovely
The location is perfect
The restaurants were well priced and excellent

We loved it so much that we are planning to stay next year when we travel through Europe again.

Room Tip: The south view rooms are perfect. With a gorgeous view of the mountains.
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  • Stayed February 2012, traveled with family
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Helpful?
Thank MDSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridgewood, New Jersey
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 14, 2013

We stayed here for one night after skiing in Davos.
It is obvious that the staff are all highly trained on excellent customer service.
The spa was a great place to relax after skiing.
The complementary buffet breakfast the next morning was excellent...not your typical buffet breakfast.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BRCelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Steigenberger Grandhotel Belvedere

Property: Steigenberger Grandhotel Belvedere
Address: Promenade 89, Davos 7270, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Graubunden > Davos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Davos
#3 Business Hotel in Davos
#3 Ski-In / Ski-Out Hotel in Davos
#4 Luxury Hotel in Davos
#10 Romantic Hotel in Davos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Steigenberger Grandhotel Belvedere 5*
Number of rooms: 126
Official Description (provided by the hotel):
Stylish and legendary: the Steigenberger Grandhotel Belvédère combines the traditional charm of a Grand Hotel with the exclusive comfort of a modern building. Located centrally at Davos Platz, the guest can not only spend a fascinating winter holiday in the Steigenberger - it is also possible to enjoy a varied sporting holiday in summer. After skiing or a long walk, relax in the hotel's own wellness area with its sauna, steam bath and its spacious bathing landscape. The town in Graubünden is particularly famous for the World Economic Forum which is held there every year in January and for which the Steigenberger Grandhotel caters for the guests' culinary wishes. As far as conference planning is concerned, our staff can always be counted on to provide creative ideas, such as, for example, a day's meeting in an alpine chalet. And for our holiday guests our staff always has special holiday tips for events in the skiing and holiday region of Davos Klosters. Please note Between January 6 and 30 2016, the hotel will undergo essential renovations for the Annual Meeting Davos. The spa area will not be available from January 16-25, 2016. We ask for your understanding that noise cannot be completely avoided during this time. ... more   less 
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Also Known As:
Steigenberger Belvedere Davos
Steigenberger Belvedere Hotel Davos

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