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“Great family friendly hotel”

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Arabella Hotel Waldhuus Davos
Ranked #2 of 56 Hotels in Davos
Certificate of Excellence
Reviewed February 20, 2014

Stayed for short skiing break for the first time at this hotel. Staff were excellent, although restaurant staff could be warmer and let the rest of the great team down if I'm honest. Room was a standard suite with a bedroom, separate lounge, two balconies and a nice vaulted ceiling. An unexpected bonus was the sofa that converted into bunk beds which the kids loved. Other hotel facilities like the pool and social areas were excellent. The hotel feels relatively small for a Starwood property which was nice too. The location is great - quiet, backing on to the forest, nice views over the town, close to the Jakobshorn ski area. We'll definitely be going back.

  • Stayed: February 2014, traveled with family
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3  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, General Manager at Arabella Hotel Waldhuus Davos, responded to this reviewResponded February 24, 2014

Grüezi ´Chris H´,

Thank you very much for your visit and feedback! While I am thrilled that you and your family have enjoyed your time with us, I have also noted your feedback in regards to the restaurant service which I have already shared with the team.

We are indeed a special Sheraton and the only upscale hotel in Davos in a nice Chalet style, reminding guests of the values and pictures they have from the Swiss Alps. And with 93 rooms, we are undeniably one of the smaller Sheratons around.

Please do let me know if you have any plans to return to Davos – it would be great to welcome you and your family again.

Warm regards from the charming Sheraton Waldhuus,

Urs Lienhard and the Waldhuus Team

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89 - 95 of 497 reviews

Reviewed February 5, 2014

The hotel is off the main area so quiet with great views. Our room was very spacious and comfortable with a balcony and a bed big enough for a whole family ! The hotel doesn't have a proper lounge area..its a collection of bar spaces and scattered seating in the large lobby, and the dining room is very big but divided into lots of sections. We thought the food fine but nothing special, and the same with the dining area. It doesn't have a smart feel..

The staff are hard working and lovely. One big surprise was the dreadful internet. The only free wi fi was in the lobby and it was on a code on a bit of paper which lasted 24 hrs. but no automatic login within that time . People spent ages just logging and re login in. Very outdated, especially as on the mountain cafés etc there was very good fast free connection.

Don't think we'd stay here again as compared to other equivalent priced Davos hotels was less well placed and food and atmosphere in the evenings disappointing.

Stayed: February 2014, traveled as a couple
1  Thank ClaudiaHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, General Manager at Arabella Hotel Waldhuus Davos, responded to this reviewResponded February 8, 2014

Grüezi ´ClaudiaHelen´,

Thank you very much for your visit and feedback. We appreciate all feedback because we believe it helps us to further enhance our hotel and service. While I regret that we have not been able to meet all your expectations, I have some good news I would like to share with you: We will enhance our Internet system within this year. This will allow us to be more flexible as well as enhance the guest experience significantly. We will also enhance and refresh our Waldhuus Restaurant this year.

I am glad to read that you have liked your room as well as interacting with our team. I will certainly pass on your kind compliments to our associates.

Please do let me know if you have any plans to return to Davos – it would be great to welcome you and your family again.

Warm regards,

Urs Lienhard and the Waldhuus Team

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Reviewed January 27, 2014

My first time in Switzerland. The hotel was smart, clean, conveniently located and the staff and facilities superb. I can't recall another hotel where the staff were so consistently welcoming, accommodating, courteous, efficient and well presented. Overall a terrific team of which the hotel should be proud.

Room Tip: First floor room was a little trek but then it was secluded and quiet. All rooms have balconies with...
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  • Stayed: January 2014, traveled on business
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1  Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, General Manager at Arabella Hotel Waldhuus Davos, responded to this reviewResponded January 29, 2014

Grüezi ´Brian F´,

Thank you very much for your visit and this 5-star review! I have already passed on your compliments to our hardworking team.

Please do let me know if you have any plans to return to Davos so I can ensure you have another great stay in our Waldhuus.

Warm regards,
Urs Lienhard and the Sheraton Davos Hotel Waldhuus Team

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Reviewed January 25, 2014

During the busiest week of the year at the Waldhuus, the entire team was outstanding. The atmosphere was always friendly and comfortable, and all our needs for meeting space and catering were taken care of with expert care. Thank you to Urs and Mariann, and all your team! I look forward to returning, whether for WEF or for vacation. -- Eric Loeb

Stayed: January 2014, traveled on business
1  Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, General Manager at Arabella Hotel Waldhuus Davos, responded to this reviewResponded January 27, 2014

Hello Eric,

Thank you very much for taking the time to share your experience with other travellers. It has been a pleasure to meet you and the your team during the WEF. It is fantastic to read that you felt comfortable at the Sheraton Waldhuus. We are all looking forward to welcome you back!

Warm regards from Davos,

Urs Lienhard and the Sheraton Davos Hotel Waldhuus Team

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Reviewed January 23, 2014

Just spent eight nights at this hotel. Switzerland can be expensive, overpriced and pretty average food. Found the staff throughout friendly. Room comfortable and spacious. Facilities lovely and easy transit to slopes by hotel shuttle.

Breakfast great- everything you could want from hot and cold buffet plus hot porridge or eggs available in addition to hot buffet. Bread and croissant selection one of the best I have enjoyed. Overall great value and perfect for couple or business.

I had 4 nights with my wife then stayed on for 4 nights of conference. We were very well looked after.

Room Tip: 334 was very large and had a huge bed plus separate small single room, very spacious. Large work des...
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  • Stayed: January 2014, traveled on business
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1  Thank Christopher Ber... E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, General Manager at Arabella Hotel Waldhuus Davos, responded to this reviewResponded January 29, 2014

Grüezi ´Chris901´,

Thank you very much for visiting us in Davos – it is great to read that you were able to combine business with pleasure and have enjoyed your eight days in our charming Waldhuus. I am also thrilled to read that you have enjoyed our breakfast.

The location of our hotel is perfect in many ways: it is amidst well prepared classic and freestyle cross-country and ski slopes, right next to the forest, where wonderful hiking and walking trails start.

Thank you again – we are looking forward to welcome you and your wife back in the near future.

Warm regards,

Urs Lienhard and the Sheraton Davos Hotel Waldhuus Team

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Reviewed January 21, 2014

Stayed here with a work conference and I was impressed with the attention to detail and the helpfulness of the staff. Food was delicious and quality very good. My room was an executive double with double aspect and two balconies. Will come back next year with the family this time

Stayed: January 2014, traveled on business
1  Thank AmandaJ86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, General Manager at Arabella Hotel Waldhuus Davos, responded to this reviewResponded January 24, 2014

Hello ´AmandaJ86´,

Thank you very much for your visit and this review. It is fantastic to read that you have truly enjoyed your stay in our charming Waldhuus. I hope you found also some moments to relax.

We are looking forward to welcome you (and your family) back in the near future.

Warm regards from Davos,

Urs Lienhard and the Waldhuus Team

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Reviewed January 20, 2014

I was present for a corporate event, but only attended our Gala dinner. The hotel offered all the amenities one would expect from Swiss-hospitality, and the vast indoor pool looked very inviting! A rather nice touch was the housekeeping service promptly arriving to take a dinner jacket and formal shirt away for pressing - which was without charge! The cosy bar area is obviously not designed for 50 people, but the staff were numerous enough to make sure the service was seamless. The well appointed dinning room was specious, and the food and presentation top-class. Here again the number of waiting staff was sufficient to keep the dishes flowing - often a weak-area in many supposedly top-class venues.
Do not miss the breakfast room, which has stunning views of the mountains and skiing areas, and a plentiful buffet offering hot and cold dishes, all the cereals one could look for, and pastries too. Cheerful staff efficiently re-set tables as they were vacated, keeping the room clean and fresh for those arriving late. Another attention to detail which lifts the quality of the establishment. Throughly recommend to families or couples looking for discrete lodgings in an idyllic setting, and their complimentary shuttle service to the train station(s) makes for a seamless arrival or departure.

Room Tip: I was in Room 123, which was a junior suite with access to a private terrace outside. For anyone wis...
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  • Stayed: January 2014, traveled on business
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    • Cleanliness
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1  Thank RocketmanGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton D, Manager at Arabella Hotel Waldhuus Davos, responded to this reviewResponded January 22, 2014

Hello `RocketmanGeneva´,

Thank you very much for your visit and review which I have already shared with our team. It is fantastic to read that you enjoyed our breakfast, facilities and our charming and relaxing ´Waldhuus´ atmosphere.

We are looking forward to welcome you back!

Warm regards,
Urs Lienhard and the Sheraton Waldhuus Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arabella Hotel Waldhuus Davos

Address: Mattastrasse 58, Davos 7270, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Davos
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Davos
#1 Business Hotel in Davos
#2 Ski-In / Ski-Out Hotel in Davos
#2 Luxury Hotel in Davos
#3 Family Hotel in Davos
#5 Romantic Hotel in Davos
Price Range: $206 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Arabella Hotel Waldhuus Davos 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
Arabella Hotel Waldhuus Davos is superbly integrated into the surrounding landscape and is the only chalet hotel in Davos. The homely 93 rooms and suites radiate pure comfort and will make you feel at home in our hotel in Davos the minute you arrive and open the door to your room. Child care and child-friendly facilities are unique in Davos making us the perfect family hotel in Switzerland's Davos. ... more   less 
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Also Known As:
Arabella Sheraton Waldhuus
Sheraton Hotel Davos
Sheraton Davos
Davos Sheraton

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