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“A big disappointment”

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Hotel Falken Wengen
Ranked #13 of 20 Hotels in Wengen
Certificate of Excellence
Reviewed June 25, 2013

We use Tripadvisor often to find places to stay in all our travels abroad. Usually, we are pleased and agree with the reviews. This time, we were not pleased. Let me explain.

Although the owner's daughter was kind and addressed our concerns of loud guests above our room, a pink/dim lightbulb above our sink, and a question of where the additional towels were located in a prompt and curteous manner, there were some issues with the hotel that made staying there unpleasant.

First of all, we appreciate historical places, charm and antiques. When we read that this hotel was old and was not a "modern" hotel, that was not a problem for us. We have two teens- 17 and 13. They do not have to have Tv to be happy. They have traveled all over the place and are up for new experiences. I wasn't bothered by the fact that there is not even a hairdryer. Very European! I was bothered by the feel of the place. From the outside, it appears to be a quaint, old hotel sitting high on top of a hill. (Make sure you take very lightweight luggage on your trip...thankfully,we did!) Once inside, the hotel living room reminded me of a great grandmother's home full of dusty plants, rugs unsecured and wrinkled up all over the hardwood floors and antique couches creating a maze of sitting areas. Several times I tripped over the rugs and watched them bunch up under my luggage as I tried pulling it to the lift. With all the elderly guests, I was concerned that someone was going to fall...only a matter of time.

The rooms we had were connected. We put the children in the room with two twins. It was larger and had a sink and a table and chairs. We were in a much smaller room with a bed that was two beds pushed together. Not a problem...we had seen this before. Our room had the bathroom and a sink as well. It was clean and had a very nice shower that stayed hot. Above our sink, one step from our bed, was a lone, dim, pink lightbulb. Ambiance?? Not really. Considering there is not much light in the room at night, we did ask for it to be switched out. We did have some nice windows, but the room is so crowded that we could only open one of them. The furniture in the room is not beautiful, antique furniture. It is old and worn. The bedside alarm clock did not work at all. The outlet next to the bed didn't work. We could not get our doors to lock. Hmmm. Oh well, we thought, there are mainly elderly people here...no one will try to steal our stuff. The beds had the traditional duvet bed cover on them. These are lovely but extremely thick and hot. With only the night air to cool your room, you had better hope you are there in a cold snap. In the previous hotel in which we stayed, the duvet was thinner and much more enjoyable.

The breakfast was plentiful...lots of variety with eggs, meats, cheeses and breads with jams. The coffee was tasteless, but served in beautiful silver pitchers. The children loved the hot chocolate. Everyone is given a certain table at which they must sit. The gals that served us in the mornings at breakfast were cold and unsmiling and rarely made eye contact. We felt as if we should not have come into the room and disturbed them. It is true that breakfast was served until ten, and we arrived at 9:40. The first morning, we just thought they were having a rough day and didn't give it another thought. But we were treated in the same manner the next two mornings, despite our efforts to be polite and smiling. Perhaps they did not appreciate that we asked for more eggs to be made to fill the empty buffet dish. We were thankful that we never ate dinner at the hotel. We had read from previous TripAdvisor reviews that they had a set menu and that the food was plain. Besides, if the two gals at breakfast were serving dinner, I don't think we could have taken it.

We had already been traveling in Switzerland before we reached this hotel. We had found the Swiss people to be delightful and extremely welcoming. We had found our hotel in Zermatt to be beautiful and well appointed. Wengen itself is gorgeous. My only regret is that we did not get to enjoy our entire stay as the hotel was not what we had hoped to experience. I will say that a bright spot was their little puppy, Buddy, who is allowed to sit in the hotel lobby. It was fun to get to pet him. At least that brought joy.

Room Tip: Choose a room on the top floor, that way you will make a great view even better and not have other p...
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  • Stayed: June 2013, traveled with family
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2  Thank FWFamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusanneF2009, Manager at Hotel Falken Wengen, responded to this reviewResponded June 27, 2013

Thank you for your Review, as always we appreciate any Feedback form our guests.
We are sorry to hear you and your Family are disapointed of your stay here at the Falken.

We do have hairdryers at the reception which we gladly give to our guests if needed.
Our plants at the Hotel get water every 3 days and they are checked every day.
The furniture at our Hotel is well mantained even though they are historic. Guests enjoy the 'maze of sittig area' , that is where they all meet after a long day of hiking, skiing or after dinner to enjoy they're time together.
Concerning the pink/dim lightblub, we use energy effecient lightbulbs that get brighter with time.
We always give the opportunity to Change the duvets, but guests appreciate the thick duvets as it gets quiet chilly at night.

We apologize that you feel that way about the Service. previously we have had only positive remarks on our 'gals' behaviour in the Service. They always aim to do their best and please the guests.

Once again we are sorry to hear you didn't enjoy your stay with us at the Hotel Falken. We hope it did not shadow your trip here in our beautiful alps. We hope you enjoy the rest of your summer.

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161 - 167 of 294 reviews

Reviewed June 20, 2013

A relaxed 'old charm' atmosphere is what we loved about the Falken Hotel. The owner and staff genuinely care and strive to make your stay a memorable one. We were part of a very large group but the standard of food and service remained high through-out our whole stay. We cannot wait to return!

  • Stayed: March 2013, traveled with friends
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Thank JennyPaulSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

I've come twice as part of a large group holiday, who have made the Falken their 'home' over many years. The food is great, the decor absolutely charming and the staff good humoured and hugely tolerant of a boistrous group of skiers. I love it.

Room Tip: Lvely views from the front of the hotel especially.
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  • Stayed: March 2013, traveled with friends
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Thank Claire A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

The Falken combines old world charm in a historic Victorian hotel with a family friendly atmosphere suitable for all ages. This isn't a children's hotel with cartoon characters and bright colors, but a warm hotel with a family atmosphere. We stayed with our two small children, and the staff were great at taking care of their needs at mealtime, and making sure that we enjoyed ourselves as adults as well with excellent food and wines.

There are no "children's activities" per se organized by the hotel, it's not a Club Med or a Kinderhotel. There is a TV room/playroom that the children can use, and the rest is up to the kids' imaginations. The high marks are for the staff's welcoming attitude towards children, not because they have special activities for kids.

The live piano music in the evening is fantastic, as is the lively bar. There was a real festive atmosphere while we stayed there, with several multi-family large groups traveling together.

I would definitely stay here again.

  • Stayed: February 2013, traveled with family
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1  Thank Otus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusanneF2009, Owner at Hotel Falken Wengen, responded to this reviewResponded June 17, 2013

Thank you for your review, we are happy to hear you and your family had a great time with us at the Hotel Falken. Our aim is to make all our guests feel welcome and part of the Falken family.
We wish you a very nice summer, we hope to welcome you soon again.

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Reviewed April 5, 2013

With ski in and out convenience the Falken is perfect for a winter holiday. It's also extremely hospitable and quaintly decorated with fabulous old carpets throughout. The food has been superb during our second stay here and we hope to be back sometime soon.

Thank dfawatts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SusanneF2009, Owner at Hotel Falken Wengen, responded to this reviewResponded June 17, 2013

Thank you for your kind review, as always we appreciate to hear about our guests stay with us at the Falken.
We do aim to keep the historical atmosphere.
We hope to see you soon again up here in the swiss apls. We wish you and your family a wonderful summer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 26, 2013

We were greeted at the train station, welcomed hospitably in English, and quickly accommodated with a refreshment and our historical room key. The hotel, although very old, was warm, comfortable and clean. The room was bright and fresh feeling with a historical feel, almost as if we had traveled back in time.

The views were breathtaking and even our 2 year old said "Wow!". The staff is very nice and were able to provide us with all that we needed including international charger adapters, suggestions on where to eat near-bye, and a brief description of the local area.

The owner was there to say "Goodbye" and send us off when we left, she was very friendly. Even Buddy (the hotel mascot) was sad to see us go.

  • Stayed: March 2013, traveled with family
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Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

This must have been our 6th stay in The Falken, having stayed in other hotels in Wengen, we now see this as our Swiss "home" and enjoy coming back to see old friends and make new ones. We always have a friendly welcome from Sina and Jenny and the staff couldn't be more helpful, The hotel is quirky and so different from the stylish but sterile modern hotels that abound now. However there have been recent improvements which make our stay even more enjoyable. As always, the food is unpretentious but good and plentiful. The bar in Chris's capable hands is a great place to start and end the evening with a good dose in between of the wonderful and world-renowned jazz pianist, Al Copley playing his heart out for guests and other visitors alike. Even after a long days' skiing, it's difficult to resist dancing when the tempo gets hot. If you want TVs and minibars in every room, this is not the place for you but if old world charm and a relaxing ambience appeal, the Falken is perfect. We will be back!

Room Tip: The south facing rooms with balconies are great for that relaxing with a book in the sun, if you ha...
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  • Stayed: February 2013, traveled as a couple
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Thank Glostan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Falken Wengen

Address: Gruebi, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #13 of 20 Hotels in Wengen
Price Range: $147 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Falken Wengen 3*
Number of rooms: 44
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