We use Tripadvisor often to find places to stay in all our travels abroad. Usually, we are pleased and agree with the reviews. This time, we were not pleased. Let me explain.
Although the owner's daughter was kind and addressed our concerns of loud guests above our room, a pink/dim lightbulb above our sink, and a question of where the additional towels were located in a prompt and curteous manner, there were some issues with the hotel that made staying there unpleasant.
First of all, we appreciate historical places, charm and antiques. When we read that this hotel was old and was not a "modern" hotel, that was not a problem for us. We have two teens- 17 and 13. They do not have to have Tv to be happy. They have traveled all over the place and are up for new experiences. I wasn't bothered by the fact that there is not even a hairdryer. Very European! I was bothered by the feel of the place. From the outside, it appears to be a quaint, old hotel sitting high on top of a hill. (Make sure you take very lightweight luggage on your trip...thankfully,we did!) Once inside, the hotel living room reminded me of a great grandmother's home full of dusty plants, rugs unsecured and wrinkled up all over the hardwood floors and antique couches creating a maze of sitting areas. Several times I tripped over the rugs and watched them bunch up under my luggage as I tried pulling it to the lift. With all the elderly guests, I was concerned that someone was going to fall...only a matter of time.
The rooms we had were connected. We put the children in the room with two twins. It was larger and had a sink and a table and chairs. We were in a much smaller room with a bed that was two beds pushed together. Not a problem...we had seen this before. Our room had the bathroom and a sink as well. It was clean and had a very nice shower that stayed hot. Above our sink, one step from our bed, was a lone, dim, pink lightbulb. Ambiance?? Not really. Considering there is not much light in the room at night, we did ask for it to be switched out. We did have some nice windows, but the room is so crowded that we could only open one of them. The furniture in the room is not beautiful, antique furniture. It is old and worn. The bedside alarm clock did not work at all. The outlet next to the bed didn't work. We could not get our doors to lock. Hmmm. Oh well, we thought, there are mainly elderly people here...no one will try to steal our stuff. The beds had the traditional duvet bed cover on them. These are lovely but extremely thick and hot. With only the night air to cool your room, you had better hope you are there in a cold snap. In the previous hotel in which we stayed, the duvet was thinner and much more enjoyable.
The breakfast was plentiful...lots of variety with eggs, meats, cheeses and breads with jams. The coffee was tasteless, but served in beautiful silver pitchers. The children loved the hot chocolate. Everyone is given a certain table at which they must sit. The gals that served us in the mornings at breakfast were cold and unsmiling and rarely made eye contact. We felt as if we should not have come into the room and disturbed them. It is true that breakfast was served until ten, and we arrived at 9:40. The first morning, we just thought they were having a rough day and didn't give it another thought. But we were treated in the same manner the next two mornings, despite our efforts to be polite and smiling. Perhaps they did not appreciate that we asked for more eggs to be made to fill the empty buffet dish. We were thankful that we never ate dinner at the hotel. We had read from previous TripAdvisor reviews that they had a set menu and that the food was plain. Besides, if the two gals at breakfast were serving dinner, I don't think we could have taken it.
We had already been traveling in Switzerland before we reached this hotel. We had found the Swiss people to be delightful and extremely welcoming. We had found our hotel in Zermatt to be beautiful and well appointed. Wengen itself is gorgeous. My only regret is that we did not get to enjoy our entire stay as the hotel was not what we had hoped to experience. I will say that a bright spot was their little puppy, Buddy, who is allowed to sit in the hotel lobby. It was fun to get to pet him. At least that brought joy.
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