Wengen iZanzibar International Hoteltself is a very pretty, family orientated village 4000m above sea level and this could not be faulted in any way. We felt very safe there and everyone was friendly.
However we have just come back from one of the worst holidays I have ever had thanks to a poorly run 4* Hotel.
We stayed between 27/12/06 - 03/01/07.
The Silberhorn is under new management and their customer service has gone down hill in the last 6 months.
Apparently a few months ago a consortium purchased 3 of the hotels in Wengen and changed most the staff to people from neighbouring countries who do not speak any language very well, get poorly paid, and do not understand how to put the customer first....resulting in lots of complaints from the guests.
I will try to be as constructive as possible :
3/4 of the guests were English when we stayed.
Good points :
Wengen is very pretty, family orientated, and you feel safe.
Wengen has good transport connections.
The hotel is very central.
The Hotel is generally kept clean.
The decor is dated, but in keeping with the area.
The staff do listen to your complaints (without interupting, but do little to correct them)
Bad points :
My main gripe is with the restaurant service and food, which I feel is a big part of the holiday. We were staging Half board.
Overall there was a good selection of food at breakfast, however ; there was only sausage,bacon and scrambled eggs from the hot servery every day. Every single day we had to ask for this to be replenished when empty, and when it came it was under cooked - almost raw bacon !
All the rest of the food was cold servery, cheeses, rolls, cereals, yogurts etc, all tasted nice ; but run out quick and every single day we had to ask for this to be replenished when empty.
Tea and coffee pots with no lids on, so they went cold quickly....and no normal tea....only herb teas or Earl Grey. No normal breakfast tea.
At breakfast you were given the evening meal menu and had to decide what you wanted that evening. This is a first for me.... I don't want to think about the evening meal when I am eating breakfast !
We were in a party of 8 and all sat on one table. Now bearing in mind we had ordered the evening meal 9 hours before they managed to cock it up every single night without fail.
We waited 40 minutes between some courses. The food came up cold....and when sent back it was re-heated...not freshly cooked. We sent our re-heated chicken back (re-heating chicken can make you very ill) and waited another 20 minues.
Alot of the food was raw and had to be re-cooked. So when we asked to change it to something else we were told by the waiter that it was not possible as the chef only spoke Polish and could not understand him.
It turns out that ALL the food is bought in that morning in packets and heated up by the so called chefs ( microwave operatives more like !!! ) before serving, and thats why we had to order it in the morning .
When we complained , which was at least twice everynight, we were offered one drink complimantary by the director, which we accepted , but it was hardly going to sort matters out.
Our waiter was very rude and said to us 'This is not McDonalds Sir'. To which we replied - I wish is was - at least the foods hot !
To sum up the food was cold, undercooked, mirowaved junk - not something you would expect in a 4* Hotel with a so-called good reputation.
I went to change some English up into Swiss Francs to be told by the reception staff that they only had a little amount of Swiss money and had to save it for the guests. When I pointed out I was a guest they refused to change any money up !
Every night the reception was busy with people making complaints. The director openly told us that most people were complaining , and that he could not be everywhere at once.
I hope this review makes sense, and my advise to you is - don't waste your money on this hotel - go somewhere else.
- Official Description (provided by the hotel):
- The 4-star hotel Silberhorn is found in car-free Wengen, surrounded by impressive mountains in the Bernese Oberland at the foot of the Jungfrau. It is located right in the center of the village and is the perfect starting point for various excursions around the Jungfrau region. The hotel is in the opposite of the Jungfrau railway station Wengen - from there you start the amazing journey up to the Jungfraujoch - Top of Europe - at 3454 meters altitude which is Europe's highest railway station and the highlight of every visit to Switzerland! As per our device ,,everything under one roof" the Silberhorn offers all amenities to make your stay comfortable and unforgettable. At the hotel you find our new spa and wellness area, the Swiss ski school, the sports shop Alpia, a jewelry shop as well as our a la carte restaurant ,,Silberhornstube". Due to the big advantage of its location, right in the heart of the village, you are able to create your holiday perfectly: next to the hotel Silberhorn you find in summer the tennis courts and in winter the ski school office and its meeting place as well as the beginners' slope and the ice-rink. With the Mannlichen cable car, right next to our hotel, you reach within 5 minutes walk the Mannlichen mountain which is the perfect starting point for skiing and hiking - always with the breathtaking view of Eiger, Monch and Jungfrau. ... more less
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- Also Known As:
- Best Western Silberhorn
- Best Western Wengen