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“First Class Accommodation”

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Sunstar Alpine Hotel Wengen
Ranked #3 of 21 Hotels in Wengen
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“First Class Accommodation”
Reviewed March 6, 2014

We stayed here in January for a week and enjoyed every minute of our holiday.The room was large and very comfortable and the standard of both breakfast and the evening meals were second to none.We would not hesitate to recommend this excellent hotel to anyone and we will return next year.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 940nonnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, March 11, 2014
Thank you! It is always nice having you around in our Sunstar Wengen.
The whole Sunstar Alpine Hotel Wengen Team is looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 24, 2014

We made few good decisions during our honeymoon trip planning, one of them was to stay in Wengen, another was to choose Sunstar. We had read rave reviews about the hotel and we were not disappointed at all. The hotel had everything we desired, great location, a balcony with beautiful views and hosts who really cared about their guests.

We were running late on the day of our arrival and called to tell them that we would miss our dinner. We reached the hotel, checked-in and there in our room was a huge plate with all kinds of cheese and breads and cakes and whatever they could muster for two vegetarians. Great hospitality.

The front desk was very helpful, the breakfast and dinner were great and mini-bar was free - All that you need for a great holiday. Do take the cable car tickets to Männlichen which hotel offers. We may not have gone there and what a miss that would have been.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PrAnk2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, March 11, 2014
Thank you so much for taking your time and writing about your experiences in our hotel,
we appreciate your comments and thank you very much.
Best regards to Singapore
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2014 via mobile

Very nice, clean and comfortable hotel. Great location! The staff is amazingly polite and nice. Great Chef that makes great food!
The combination between the location, infra-structure and service results in a truly excellent experience.

Stayed February 2014, traveled as a couple
Helpful?
Thank António F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, March 11, 2014
Thank you so much for taking your time and writing about your experiences in our hotel,
we appreciate your comments very much and we will forward it to our staff
Best regards
Oliver & Katja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 15, 2014

Sixth year at the Sunstar and still as good as ever - if not better. Service faultless including pickup from Station. Food possibly even better this year and Oliver and Katja really making you feel welcome. We think this is still very good value even though the CHF is now less than 1.5 to GBP. Free Wifi working better than ever - allowing us to wake up to Radio4. Also still very much enjoying lovely large pool and sauna. Warning to anyone else returning - the Lauberhorn trio have retired!

Room Tip: We always choose a valley view room
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VJC64_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, February 22, 2014
Thank you! It is always nice having you around in our Sunstar Wengen.
The whole Sunstar Alpine Hotel Wengen Team is looking forward to your next visit!
The Lauberhorn Trio has not retired, one left Wengen so they stopt as a Trio but
Fritz from the Lauberhorn Trio is playing every Wednesday in the Restaurant
when we have the Swiss Buffet ;-)
warm regards Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 2, 2014

The hotel restaurant food is better than ever with more choice. Refurbishment of the dining room is due to take place later this year so I shall reserve judgement until I revisit in 2015...
Housekeeping is as always to a very high standard with the ever watchful Barbara in charge! I look forward to my next stay...

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thanet2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, February 22, 2014
We are very happy that you enjoyed your stay with us
thank you very much for your nice comments!
Especially Barbara ( Gouvernante / CHK) was very happy
that you mentioned her hard work. Thank you for that.

Best regards Oliver K
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Halifax, United Kingdom
Level Contributor
3 reviews
Reviewed January 31, 2014

This is our second year at the Sunstar hotel in Wengen and it has been just as good as last year!
The hotel staff are very friendly and always willing to help, the hotel itself is wonderfully clean and well presented. The hotel is less than a two minute walk (in ski boots) to the nearest gondola, which takes very little time to be on the mountain or your a five minute walk to the train station which is more comfortable.
The facilities at the hotel are also fantastic, the pool is beautiful. There is also the opportunity for a massage and sauna facilities are also excellent. The hotel is also willing to open either the pool or sauna beyond the main opening times upon request which is very helpful and fits around you more.
The rooms have great televisions with great choices satellite stations, usual hair dryer, safe and tea making facilities. However they also have a small, free minibar that is refilled daily which is also great. The food served both at breakfast and in an evening is beautifully cooked. Huge selection at breakfast ranging from continental breads,hams, cheeses to warm foods, cereals, yoghurts and fruit. Evening meals are wonderfully presented and extremely tasty.
If travelling to this hotel, absolutely 100% book your luggage into fly rail, as we've hauled it ourselves and then had it go fly rail and it just makes life so mucho easier! Just make sure you take some essentials in your hand luggage as depending on your flight your case might not arrive till the following morning.
The trips organised by the hotel are also wonderful, I highly recommend the walk up to the cabin for an evening of raclette, fabulous evening with some great laughs! Curling is also great fun, but make sure you have good shoes for walking on ice and a hat on to help break a fall if you have one!
Overall, excellent all round.

Room Tip: If you can ask for a mountainside room, just as the rooms can get a little warm and its nice to open...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faye C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, February 22, 2014
We are very happy that you enjoyed your stay with us
thank you very much for your nice comments!
Yes, the Raclette evening at the Forest hut is something
unique and a lot of fun ;-)))))

Best regards Oliver
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Rolle, Switzerland
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 30, 2014

Just keeps on getting better...our fourth annual ski week in Wengen, and our only regret was that we did not stay two weeks! We stay in the same room year after year - beautiful view of the mountains. Our pillow choice from last year was remembered and waiting for us. The beds are so comfortable and the linens smell so fresh...the food was perfect (quality, portions, diversity and flexibility). Evening walk in the winter wonderland to the candlelight raclette dinner in the wood hut... always a delight. Guided ski tour...not with a stranger but with the hotel manager...and he lead us safely through snow and fog.

Counting the days until next year's week (or two) at Sunstar Wengen!

Room Tip: we always take the same room - one of the smallest - top floor, south view - why change a winning st...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marion301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver K, Manager at Sunstar Alpine Hotel Wengen, responded to this review, February 2, 2014
Dear Marion & Beat
Thank you for taking your time to shear your holiday experience.
Looking forward to see you again! Best regards Oliver & Katja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunstar Alpine Hotel Wengen

Property: Sunstar Alpine Hotel Wengen
Address: Dorfstrasse | 3823 Wengen, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Wengen
#2 Luxury Hotel in Wengen
#3 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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